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Service Review
Just want to leave review for excellent service 9/11/25. Waited a week to note performance and all wi-fi devices connected. Apparently auto survey that was texted is only available for a short time. That would have been easier especially as directions to use the Community are not the clearest (found directions online but…
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How to pay my bill
How can I pay my bill?
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Verizon support representative
The last representative I spoke to upgraded my plan with promises to pay $55 for the whole year. Checked the bill and I don’t see it. He said my current WiFi extender will work on the new plan. No it doesn’t. He said I will get a second WiFi extender. Nope. I’m losing my first extender too. I’ve lost faith in Verizon. I…
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Wrong Address
I signed up for 5G home internet. Verizon shipped my package to the wrong address. FedEx changed the address on the package. I was on the phone with Verizon for several hours last night 8/21/2025 being told over and over that there was another package being sent to the correct address. I am on the phone with Verizon…
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Not getting the rebates I was promised
I signed up for the 5g home internet on June 7 2025. When I signed up I signed up with the promise that I would get a $250 Amazon gift card, a $200 Verizon gift card, and a JBL party box. So far I was only able to redeem the JBL party box offer. The Amazon gift card says processed but I still haven’t received it. After…
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Home Internet Transfers
Hi! Hopefully I am in the right spot! After weeks of calling into the transfers department I still do not have a resolution. I am trying to transfer internet from one account to another. The address is not changing just moving to another account. Because it’s not available for that address when you search it, it won’t let…
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Router Power Cord Replacement
Hi! I was sent a replacement router with no cords. I was told to return my old router to a location with all the cords it came with so I do not have a power cord for the replacement that just arrived as I returned it as instructed. The model number is ARC-XCI55AAX
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Verizon customer care
The customer service representatives promised multiple times I would receive a promotional Nintendo switch. I had to call back and be put on hold and told I do not qualify each time. I have called and talked to 5 people already and 3 promised I would get the promotion and just today the lady told me I didn’t qualify even…
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No WiFi
3 days no wifi cube style reseptical did all trouble shooting with AI and have an open case with Verizon companion. When I come to check on my progress, it just says that my case number has been submitted. That is it. I get put into a text box loop. Very very annoying no results it’s been three days I went to the store and…
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I can’t redeem my $200 Verizon Gift Card
I switch over to Verizon WiFi in September 2023. The technician that came to install my WiFi told me that there was an ongoing offer for a $200 gift card or other offers. I received and email for the offers available and I wanted to choose the $200 but I wasn’t able to select it until December 2023. Okay fine, December…
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Bill wrong! Youtubetv double billing
I mean, whats going on. I was told Sunday this would be taken care of. Nope. Chat rep tonight said the account would be credited for double billing. Nope. Help please, 3rd time hopefully the charm? Please help! finally corrected
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Verizon Business Internet Gateway - No Internet Connection
On 10/27/25, in the middle of the night, our Internet gateway went down after nearly 4 months of no issues. The gateway is assigned a static public IP address. I called into support and after about an hour they offered to replace/RMA the unit. Next business day the replacement arrives, but the activation process is stuck.…
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$200 verizon giftcard rebate issue
I was promised a $200 Verizon gift card rebate and a $200 Amazon gift card, if I signed up for 5G home internet. I received the Amazon gift card with no issues. The Verizon one has been a nightmare to get. I have had 3 different customer service reps try to help me, but no one has been able to successfully get it…
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Incorrect Account Reporting and Credit Impact — Request for Immediate Resolution
I’m formally disputing a $150 balance that has been incorrectly attributed to me and sent to Diversified Adjustment, causing significant damage to my credit. Timeline * Late Feb/early Mar 2025: A Verizon rep pitched a home internet plan. A router was to be delivered in March; it never arrived. * I never opened an account,…
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amazon gift cards
Hi, I signed up for the promotion that includes a $200 Amazon gift card and a $200 Verizon gift card, but I haven’t been able to locate either of them. I don’t see any gift card info or numbers in my Verizon account. I haven’t received any email with the card numbers either. Could someone let me know where and how I can…
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$100 Amazon gift card
How or when do I receive my $100 Amazon gift card from the advertised promotion for the 5g home internet?
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Verizon gift card
Unable to redeem Verizon gift card after becoming eligible. Now I have to wait another 30-60 days for a physical gift card. I don’t understand why they can’t troubleshoot or solve this problem when multiple customers have been complaining.
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Home Internet Connection Issues Occurring Daily
I have contacted Verizon several times in October 2025 and I’m not getting any help. The agents tell me how good they are and my problem will solved today. So far no help. Does anyone know if this issues is being worked on? I’m looking at alternatives. I have tried the turning off and back on.
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Amazon and verizon Gift cards
Hi, About four weeks ago, an agent told me that the Verizon gift card would be sent by email soon and that the Amazon gift card would also arrive shortly. However, I still haven’t received either of them. The Amazon gift card has been pending since September 25, and another agent said they would follow up on that. The…
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Never received my return kit for the 5G modem
I initiated a return on July 23 2025 but I have yet to receive the kit for return. Can I return it to a store or does it have to be shipped via UPS ?
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Rebate
I was promised a $200 rebate for signing up for the internet back in April. I have been trying to get since then and it is now September. I've talked to multiple people in the chat who promise me they will fix it, but still nothing. I was promised another $25 for the inconvenience. I am sick of repeating myself and not…
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$200 Verizon gift card
I’m new user of Verizon 5G internet from August. I ordered the service on Aug 11, 2025 and was told in the purchase receipt that $200 Verizon gift card was offered and needed to be redeemed before Oct 10. But I didn’t receive any emails with promotion code or find the rebate I can redeem in Verizon app. How can I get the…
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Gift cards
Just wondering when I am gonna get my gift cards. I am suppose to have a 250. Amazon 250. Gift card. And a 200 verizon gift card. I wanna use the Verizon card for my bill
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Missing $200 Verizon gift card
I signed up for 5G Home Ultimate because i was promised several rebates, including a Nintendo Switch, Amazon Gift Card, and a $200 Verizon Gift card. I called customer service because I dont see any option to redeem the $200 Verizon Gift Card. After a very long phone call, the agent i spoke to told me it was a “rare system…
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Daily unstable connection & no relief in sight
For a few days now, my internet connection has suffered on stability. Originally, there was a disruption of service detected via Network Status which was supposedly resolved. However, when I use the troubleshoot option, it tells me otherwise as seen below. The estimated restoration time and date keeps changing. To make…
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Ip address in different state
I have an ip address for Chattanooga Tennessee but live in Hendersonville, North Carolina. Due to this, none of the apps on my tv will show any local games. Is there any way to change the ip address to correctly reflect my location?
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My extender will not stay paired
My extender will not stay paired
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DHCP Advanced Options?
I have the XCI55AX model Cell Router with MOLY.NR15.R3.MD700.CPE.NA.MP.V1.P3 firmware. I am looking for a way to access the advanced options that I know are a part of the DHCP protocol but I do not see in the web-gui. An example is telling the client what the local domain name is (Option#15). I would like to tell all my…
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Billed for unsolicited SoundBar
Becoming a Verizon Home Internet customer has been a not so good experience. One day, I received a very heavy package with my name on it, asked my wife if she was waiting for such things, she had no idea. Surprisingly it was a JBL SoundBar from Verizon!!! The worst part is, this cost $999.99, for any reason I would never…
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Amazon gift card rebate
* I signed up for Home Internet service in August and was offered both free NFL Sunday Ticket and a $200 Amazon gift card. I was able to immediately redeem the Sunday Ticket offer. I submitted the rebate for the Amazon card on August 16 and it said it was estimated to be processed on September 30, however there has been no…