Other Account Discussions (Archive)
Please contact the Verizon Local Business Office
Whenever I log in to try to manage my service (add or remove services, manage my internet speed, etc) I get an error message that says “Please contact the Verizon Local Business Office”. I am rendered unable to manage my account online. I have tried a variety of browsers and devices, and the issue persists (I get this…
Spotify blocked only on sons computer
I have my son setup under parental controls with a different one for his computer and phone. Spotify works on his phone, but not his pc. When I turn the MacAfee Network protection off, it works. Any idea how to fix this issue?
Outlook "Your POP3 server is providing inconsistent information"
My mail server for Outlook 2010 was ported over from Verizon to AOL years ago without a problem. Now, suddenly, I can no longer receive my emails. I get the error message: "Task '[email address removed per the Verizon Terms of Service] - Receiving' reported error (0x80042110) : 'Your POP3 server is providing inconsistent…
My Verizon for Fios account blank
It’s been a couple of weeks now, every time I login into my Verizon account no information shows up. I tried with different computers, browsers, iPhone, IPad and Verizon app. i spent hours chatting with support with no success. At this point I’m really disappointed, I cannot even redeem my offers because the page is empty…
Legitimate Verizon rep in our Brooklyn neighborhood 11226?
A man who introduces himself as "Chris" has been knocking on my neighbors and my doors on Dorchester Rd., Brooklyn; he asks us to allow technicians access a telephone pole behind my house (not on my property) for Fios installation in a few months. He has a paper he wants us to sign with the Verizon logo at the top, and…
Verizon app on iOS
Hi all! I don’t have an option to manage enable/disable home connected devices on my Fios internet! I had no problem with Fios app but since it retired problems started. No list of connected devices on My Verizon app, nothing! Talked to customer support but one week later still nothing. Anyone with same issue? The option…
Fios outage
My Fios service is completely out. Everytime I message or call I get a new repair time. Tired of this. Going on day 3. My power didn't go out, so no reason for service to go down. Did the app thing to get it working, had a service person send several signals, nothing. Now my ONT box not lit at all. They are saying it's a…
I REALLY want to ret8urn your equipment, but you are thwarting me in every way I even try to do it
My home equipment had to be replaced, and I was sent a new one. I was told a return label would be included, but it was not. I then tried to return it to a Verizon store, but they refused to accept it. I have spent about three weeks in between everything else I'm doing, attempting to get an answer of what or how to do…
Amazon gift card promo
The link to redeem the gift card is broken, and from what I can tell a ton of other people are having this issue. Customer service has not been helpful on this topic at all to this point.
Fios Offer - Unable to Redeem $200 Amazon Gift Card
I am having the same issues attempting to redeem my Fios offer $200 Amazon Gift Card. Can someone please contact me to help?
Unable to redeem the $200 Amazon gift card
Hi. I am unable to redeem my promised $200 Amazon gift card offer. I see the offer tile, but when I click on it and then agree to the terms, it gives an Unknown URL error. I keep trying, but the offer is going to expire in February, so I would like to have this fixed soon, please. Thank you!
Utility Easement
Hello, We have a utility easement on our property. On Thursday (1/18/24) there were flags around the entrance to the utility hole indicating where power and communications lines run. I am curious to what the flags mean. If you are going to dig on my property, I would like to be notified. Who do I contact at Verizon to…
$200 gift card
I cannot find my gift card anywhere. I am very frustrated. I received an email about confirming the $200 gift card and replied. I have nothing and cannot find it on my account. Verizon makes it impossible so that you cannot use it. Please fix this issue.
Verizon customer service and tech issues
Ongoing difficulty reaching live people at Verizon Fios, escalating calls, getting callbacks, and getting accurate, consistent information. The Verizon website is not functional and user friendly. Many glitches, broken links, and a general lack of information that could be listed right up front to explain and provide…
Promotional offer issue. Laptop not received.
I purchased a Verizon Fios Home package in September 11, 2023. I was promised a laptop after three months of continued service with Verizon Fios. It is now January 17, 2024 and I still have not received it. I called customer service and they can not verify this promotion. I called the number of the verizon agent that came…
Verizon van damaged my property
A Verizon Van parked on my front lawn with both tires and became stuck. I now have significant damage to my lawn. I called and reported the damage and have a claim number and an estimate to repair the damage but I was not provided a number to call back nor received an email follow up.
SIM Failure
My iPhone XR is having a SIM failure. I've tried popping out the tray multiple times, and I have restarted the phone. I don't know if it's the SIM card itself or if the port on the phone is damaged. I'm unable to access the 2FA codes to login to my account and talk to to support because of the SIM Failure. Is it possible…
Fraud
Someone has been stalking me on this phone. I was just told that someone else has registered my phone number as theirs!
High data usage after device upgrade
I just upgraded my phone from a Pixel 2 XL to a Pixel 8 Pro. They wanted me to go unlimited but I usually only used 2% of my 2Gigs each month so I declined. After 10 days I checked my usage and I had used all of my 2Gig plus into the 1 gig carry over. This really ticked me off and I spent over an hour talking to different…
Can't login in my verizon account
Hey there! I forget my password for verizon account. Tried for reset it but it zip code doesn't match. Its really frustrating that i cant reset it by mail address. Anyway, can you help me with this?
incentive gift cards missing from home offers
the $50 Home Depot and $50 Verizon incentive gift cards do not show up in home offers. Its been over 3 months since signing up, anyone know how to get this resolved?
Disney Bundle
I have the same problem as the other posts on the Subject: Disney Bundle. I have used Hulu and Disney+ for two years (I never used ESPN+ but it is in my plan). But today both Hulu and Disney+ iPhone apps insist I resubscribe and do not acknowledge my Verizon Disney+ Bundle perk on my 5G Get More plan. I can see no one with…
Unable to login because of 2FA and broken phone
Hi - I'm unable to login to my Verizon account because it keeps sending the 2FA code to my broken phone. How can I get into my account? Thank you in advance.
Two-factor sign in
I cannot log-in to my account using two-factor authentication because I don't have my phone.
Error redeeming Chromebook reward
I am trying to redeem my reward for the Samsung Chromebook and Galaxy buds which were offered when signing up for Fios home internet offer. This offer is ready for redemption but getting below error when I try to redeem it (multiple times): "There was an error when adding this Samsung Galaxy Chromebook Go on us + Samsung…
Can't access my account due to phone breaking
Can't access my account due to my phone breaking. Can't authenticate because my phone won't turn on.
5g coverage vs T-Mobile
I’m so unhappy with my switch from T-Mobile I regret it the 5 g coverage where I’m at and the coverage I had on T-Mobile was far more better then I have on Verizon not to mention that also tried to get my fiancé a phone and get him from T-Mobile I’m glad he didn’t just switch his number over because we where sent a…
Routing issue
How do I help Verizon support understand that my internet is, for all intents and purposes, down? My connection can go to certain parts of the internet, but I cannot access Google.com or intuit.com. For most members of my team, this is as good as the internet being down, but I'm met with nonchalance when I speak to support…
For security purposes, your online account has been locked. You now need to reset your password to access My Verizon.
I can't login to my Verizon account from my laptop or my phone. I get this error: For security purposes, your online account has been locked. You now need to reset your password to access My Verizon. When I try to reset my password I get this error: Sorry we are not able to process your request at this time. Learn more…
Can no longer see or listen to voicemail on Verizon website
Verizon recently changed their website so I can no longer see if I have voicemails or listen to them online. When you go to Account/ Account overview/ Phone/ Manage your phone/ Voice Mail, you get the orange message ‘We are experiencing delays in processing your request. Please try again.’ Have spent hours chatting and was…