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Unable to block number on minor child's phone line
When I try to block a number on my daughter's phone under "Block calls and messages" I get the error "We are unable to block (number) on this device(s): (her phone number)". I get the same error both within the MyVerzon App and on the website. This is very concerning as I am mom trying to protect her kid and am unable to…
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My Verizon app
This app makes me sign into my account after every click. I tell it to save my info doesn’t save. Try to check my order with my new phone can’t see anything. Try to track shipment and hook up though app and nothing. All the app has is this forum nothing else. Just makes me sign into the app even though I’m already signed…
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Can't redeem my Verizon Dollars to my bill
I am writing to express my HUGE frustration with the process of redeeming Verizon Dollars towards my bill. I’ve spent several days and countless hours on the phone trying to sort this out, but no one at Verizon seems to know how to redeem it. Despite multiple transfers (every time I called!), no one has been able to help…
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Blocking
When I try to block a number under "Block calls and messages" I get the error "We are unable to block (number) on this device(s): (my phone number)". But I get the same error with my phone number no matter what phone number on my account I'm trying to block it on. I get the error in the MyVerizon App and on the website.…
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Call Blocking
When I try to block a number under "Block calls and messages" I get the error "We are unable to block (number) on this device(s): (my phone number)". I get the error in the MyVerizon App and on the website.
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Can’t Link Accounts
I have tried to link my account but am being told the account cannot be linked. Online set up two accounts when setting my account up, now the store was able to merge them but I can’t access my account online. I would like this fixed so I can set up my discount and ensure my account is properly set up. Please help!
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unable to see all my lines on account
i pay for all my lines but i am not able to see them on my devices page
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MyAccess FIFA rewards
What is up with the MyAccess rewards. I have tried multiple times to claim FIFA tickets and they are gone within seconds of being available. I have read similar comments from others.. It seems impossible to get.
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App won’t link to phone number
I recently transferred my service and phone number to Verizon from straight talk. I have been unable to connect my phone number to the app. I receive an error that says “provided input is invalid and cannot be linked.” I have also tried re registering with a different email to no avail. Please help.
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Can't sign in
Me and my girlfriend registered her my Verizon account on my phone and now she can't sign into her account on her phone
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Unknown apps automatically downloading?
I am finding apps on my phone that I have not downloaded -- that is, I haven't gone to Google Play to choose these apps for my phone. These apps are usually games. Who/what is doing this automatic download - is it Verizon? Samsung? How can I get this to stop? Thanks, Samsung Galaxy 25
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Customer Service
While managing my account in the My Verizon app a few days ago, my device was somehow tagged as lost/stolen. I tried several times to fix this through the My Verizon app, and several more times by phone. I have spent the past THREE days texting with "live" agents (at least 7). Every one of them tells me almost done and…
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Account ownership problem
I am the account owner as I have paid for the lines and opened up a new account with Verizon in December. When I log into my verizon it will not let me login as the account owner and only as an account member. So now I can't change my plans if I want to or make purchases and I can't view any of my receipts. I can't access…
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Verizon app
Why can't I link my phone to my account?
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Get my old number back
I have a phone and a phone number but I really need to get an old phone number back. How do I do that?
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Unable to Block Calls and Messages
When I try to block a number under "Block calls and messages" I get the error "We are unable to block (number) on this device(s): (my phone number)". But I get the same error with my phone number no matter what phone number on my account I'm trying to block it on. I get the error in the MyVerizon App and on the website.…
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STOP INSTALLING APPS I DIDN'T REQUEST
I NEVER want to play games on my phone. I should not have games or ANY app show up on my phone without permission. This is a HUGE security exploit. WHY? Because someone is getting PAID to make it happen that is why. What will it take? Millions of people to cancel their plans the same day/week/month. Is this a bet Verizon…
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Unable to link number
I keep attempting to link my Verizon phone number to my MyVerizon account, but I keep getting the error message “Something went wrong. We are unable to process your request at this time. Please try again later.” However, I keep getting emails saying my account has been linked when it hasn’t. Just swapped over today and I’m…
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How do I find the compass on the Verizon app?
How do I find the compass on the Verizon app? That I use to walk around the house and find where the best signals coming from.
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Verizon
Had a major problem with one of their apps and posted it in community. Got a PM from Verizon to contact them. Tried logging in, nothing. Message repeatedly states I must log in with username and password. Tried resetting password and get a message that states I don't have the credentials to do that. This is just as bad as…
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Current call and text logs missing online and in app
I used to be able to log on and choose a number on my account and see current calls or texts. As of about March that disappeared. Ive talked to three customer service reps and one supposedly put in a ticket and it was going to be fixed in three days but it wasnt the other two claimed it was still on the site. It is not.…
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Issues linking Verizon to Ticketmaster
Why is having FIOS internet service not enough to link Verizon to Ticketmaster? I am getting error: Cannot connect with ticket master. You must be an acoount owner or or an account manager to continue.
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Code 43 and 5 are blocked calls and messages
Does anyone know why 43 and 5 are blocked in "block calls and messages" in my Verizon app and why I can't delete them for mobile (I don't have Fios). States 2 out of 5 calls and messages blocked.
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Call logs have stopped
Call and message logs have stopped for the last 2 days. It isn't my devices, as none of the phones or laptop can access them. Website just indicates "something went wrong, try again"
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This app
Hate this app can’t get it linked to my stuff it keeps telling my password wrong yall have 2 different apps for different internet which makes no sense and you can’t log into this one without having someone from Verizon with all your information like you can’t do anything by yourself and the guy that hooked it up for me…
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Password manager
Pray you can change your key phrase without emptying out your drive
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My access is down? It won’t connect
Anybody else having trouble getting into my access?
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Verizon Home
* Every time I try to view my Verizon Home account the App keeps crashing!!! I hate this!! Someone please fix this! I keep getting this message saying: Looks like something went wrong. Please try again later and I it won’t let me go back to the Home Screen!! I have to close the App and reopen again
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STOP Installing Games
Stop installing games we didn't ask for or approve. If we wanted these games we will install ourselves!!
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Detailed usage MIA - again
Does anyone know where Verizon moved the detailed usage tab to now? It seems like every time a new cycle starts… They move it somewhere and then I can never find it. Like I wanna know if somebody called me at 4:15… Who was it? How long was I on the phone… Like that detailed usage. Not just tell me you’ve used 96 minutes.…