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Positive Customer Service Feedback
Wanted to give feedback back for the woman who helped me via customer service 9/19/2025. She was simply amazing and extremely helpful! I can’t thank her enough for her patience and care. She needs a well deserved raise! I don’t remember her name but I hope Verizon does is able to recognize my name, this date and let her…
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Issue with Device Payment and Service Activation
I’ve been tricked into paying my new phone off for my service to be active! I can’t afford this and I’m reining down starting now
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MyVerizon Log in without phone
How can I log into my account with a non-functional phone? My phone is broken and I want to verify billing details.
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Difficulty Reaching the Billing Representative
AI will make Verizon lose more $$$ than they save.. 'I've had a Verizon Wireless account for nine years of excellent customer service. Now I can't believe the hassle to get a live person about a crazy overbilling. They insist on having an AI help you and there is almost no way to get your answers from a robot on anything…
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Cannot verify log. Wants to send SMS to Apple Watch Number.
When I try to log into verizon.com it is wanting to send a SMS verification to my Apple Watch "phone number" which is a Number Share and does not have SMS send capability directly to the number associated with the watch. I am not sure where in settings to change this so it sends the SMS to the main device number. I did…
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Trouble Porting Out a Number
I recently ported a number out from Verizon to a new carrier. Currently, the new service works perfectly except for texts. I can send them, but I can't receive them. I have spent hours on the phone with my new carrier (also owned by Verizon, Visible Wireless) and also online trying everything I can find to get it working.…
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Copy of older bills
Can I request copies of bills older than 18 months via email or chat?
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verizon gift card not activated
Last month, I ordered 3 Verizon gift cards on the Verizon website; each card was $25. Upon trying to check my card balance & receiving "The Gift Card Number or the PIN used is invalid" error, I've come to the conclusion that my card was never activated. Please help to resolve this problem. Thank you.
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Compromised access
Today, October 28, 2025, around 2:30 p.m. Pacific Time, my ex-husband called Verizon and gained access to my account to make changes. He had attempted to do so a couple of days earlier, but his access was denied by a Verizon representative. Today, however, he was able to gain access through a Verizon representative. I…
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Is there a Loyalty Department ?
I have been a Verizon client, uninterrupted, for over 30 years. I have always received excellent service through phone and online support. That ended this past week, including today. The bottom line is that I was terminating my 5G Home service, and buying a new iPhone on a long term contract. There were some issues on the…
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Two factor authentication - wrong phone number after plan change and device upgrade
There are two of us on the account, me the account owner and my spouse an account manager. Since changing my plan and upgrading to a new device, when I log in using a browser on my Windows laptop, it wants me to use 2FA with my spouse's phone number, not my own. When logging in from my new device, I have no problems. I saw…
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call logs
Is anyone else having an issue with viewing call logs online? Its been 2 days since any information has been posted and from the discussions online it is hard to tell if this problem is current or not. Thank s for any insight. IM a new customer.
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Third Party
I had no idea that there was a difference between Verizon stores and they charged me over $500 at the store to then get another bill for over $600. When I called Verizon about my bill so was told there was nothing they could do because it was done at an authorized store and when I went to the store they told me there was…
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Issues with transfer of service from verizon business to verizon personal
Hi, im having lots of issues transferring a line from a verizon business account to my personal account. The account owner of the business account has initiated the transfer and I got a transfer number and pin but im unable to accept it even after selecting a plan. I get an error that says to reach out through chat and no…
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Unable to access my account while travelling internationally
I'm getting really frustrated with the Verizon website and app. I'm currently travelling outside of the country (Mexico) and I am unable to access my account. If I try to use the app I get a blank, white screen. If I get a push notification it brings up the same, blank, screen. This has persisted through restarts and…
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Was never given my refund back to my card and also didn't receive my phone or watch that I ordered and no one's willing to help me they said that they
Was told today that I would receive my full refund for what I paid for a certified pre-owned iPhone 15 pro Max and a Apple ultra to watch certified pre-owned also well they haven't gave me my refund I paid on October 3rd of 2025 it's now October 25th 2025 and they also said that they would go ahead and send the phone and…
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Calls logs and text messages not able to view on one of mg numbers
I have 2 lines on my account and I couldn’t find call logs on secondary number for over a week now . I am wondering if anyone else faced this issue
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Phone upgrade
I have been a customer for years. My S22+ is ready for an upgrade. It's paid off. I've had it since Nov 2022. Recently I moved and changed my number to a local number. Now Verizon says I am not eligible for an upgrade because it's a new line. It's a 3 year old phone. I been trying now for 10 days and contacted customer…
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keep getting text from IC system? is this real?
got one that said: ”You'll rcv acct msgs from I.C. System, Inc. - Debt Collector. # of msgs varies by acct. Msg&DataRatesMayApply. ?'s call *****. T&C's https://s-url.pro/Fy36L To optout reply STOP” and then another shortly after from same number: Getting a tax refund? Settle your Verizon Wireless account with IC System…
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How can I recognize an excellent Verizon employee?
Can you tell me how to recognize an excellent employee? And can you consider making it easier for folks to do so? I have spent about 10 minutes querying the site to find a way. Thank you,
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Verizon automatically hanging up on me
For the last 2 months at least, the first time I call into Verizon for help the bot hangs up on me. I push all the buttons to get to customer service, it tries one last time to con me into getting help through a text message like it always does and sends me the text, makes me wait until they are sure I'm not going to click…
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Employee recognizition
Is there anyway to reach out to give kudos to phone line employees? Just got some excellent assistance from the protection team and wanted to give some recognition
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Customer Service Feedback
The first time I called I was transferred then hung up on shortly after I began speaking. The second time I called I was transferred 9 times and on the phone for a hour and 30 minutes for something that should of took 20-30 minutes. I was transferred between several advocates from the same department that would say they…
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Promotion not showing up on my bill and no one can fix it
Does anyone know what I should do in this situation? We have 3 phone numbers that are supposed to be receiving a promotion but on our bill only 2 phone numbers are receiving a monthly credit. When I went to the store they tried to fill out an MFB (or something like that) but they said it got denied because it already shows…
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How do I contact corporate?
Hello, is there a telephone number or email address I can use to file a corporate complaint?
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Complaint Regarding Improper Charge Request at Verizon Store
Complaint About Verizon Store Employee Misconduct Dear Verizon Customer Relations Team, I would like to file a complaint about my recent experience at one of your Verizon stores. Yesterday, I called Verizon to transfer my existing number to Verizon. The agent on the phone confirmed the transfer and told me to hang up once…
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Account Locked - stuck in loop trying to unlock
I can't unlock my account. The password reset function just keeps looping back and ends up telling me my account is locked. I know my Account PIN, but still can't get anywhere as far as unlocking.
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Cash only ?! Need help
Cash only restrictions! This is ridiculous I am currently not near a store or even carry loads of cash to make a payment of any sort. I need my phone paid today before they cut it off and I have no other solution as to how to make sure it’s still up and running! Someone please help how to be able to pay this only or…
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Sharing My Customer Service Experience
I want to share the most terrible customer service I received from Verizon Wireless, specifically at a store in Brunswick, ME. I had been a loyal Verizon customer for over 20-years but in preparation for retirement I needed to scale back considerably on expenses. So I attempted to port my coverage to another carrier with…
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transfer line of service problem
I've been trying to transfer a phone number from one account to another, but I keep encountering an error message when I try to accept the terms and conditions. The error message reads, 'We are experiencing a problem connecting you to a server. Please try again later.' I tried again almost two hours later, but the same…