-
Compliance Team issue
On friday, my daughters phone was shut off by the compliance team. This is the phone line that she uses for work 100%. Turns out the compliance team was sending me emails and investigating her usage. However, it went to spam, the email did not look legite so I ignored it thinking it was a scam like millions of other emails…
-
Thank you to Verizon store in Concord CA
This is a shout out to Ethan who helped me fix my daughters phone under very stressful situation. Ethan knew his stuff, was professional and really helped us get the phone transferred over from T-mobile with all her data. Thanks Ethan! I told you I would do this. :) Annette
-
Verizon Support
I’m sharing this for awareness because my experience with Verizon over the last 2+ years has been genuinely alarming. I’ve had multiple open cases with Verizon with zero updates, no follow-through, and no resolution. In my most recent situation, my service was disconnected due to nonpayment after I was laid off in…
-
customer service
having been a customer gor over 17 yrs why is is so difficukt to actually speak with a person and not get putr on hold for crazy times Seems like all verizoin wants to do is oass the respinse to another rep over and over why is it neccessary to spen hours on the phone to be on hold most of that time and still not get a…
-
executive office intact info
my personal data is breached at a local branch where my bill was printed and handed to an individual not on my account, to their knowledge a stranger. It has been exceptionally challenging to communicate with the coorparte office. Does anyone have an email?
-
Issues porting out number from Verizon Business to Verizon Personal
Several days trying to get a number ported to my personal account from a business account and no progress. They generated a new phone number and I was told that it would be temporary. Even though I provided the request number from the business that they were releasing my old number. Spoke to support (several different…
-
Apple Watch and IPad lines unable to disconnet
I swapped my 3 phone lines from Verizon to another carrier but still had 2 watch and 2 IPad lines on the account. I have been trying to disconnect them by calling customer service but they say they are unable to access my account because after giving my pin they say they still need to send a text message to one of the…
-
Stuck in SOS mode
Help!! Ever since the outage, all 3 phones on my account keep going back to SOS mode constantly. I’ve talked to tech support for hours, multiple supervisors, went to a few different stores, no one can figure out why this is happening. I have an iPhone 15 pro max and 16 pro, which take eSIM, and a flip 7 that can take a…
-
About my account
I open account about too month ago well-rounded 2 to 3 week something happy to my phone with the e sim I call customer service 4 to 5 time well I forgot my email address and my pin to let then to get in to my account so we couldn't Resolve it so so can u help me to get into my account
-
Restore service
I paid my bill and service still not on
-
How do I contact corporate?
Hello, is there a telephone number or email address I can use to file a corporate complaint?
-
Email about my data usage
They sent me an email on Jan 5 I never saw about my data usage was under investigation! I was just listening to music and probably at the gym
-
my voicemail stopped working, help
Last week I started getting notices that my visual voicemail stopped working. Ivw done nothing new. No acct, not a new phone. Just stopped.
-
How to upgrade Iphone and keep Legacy plan?
I currently have 3 devices on a 55+ Loyalty Plan that I have had for more than a decade. I'm paying a total of $123. for the plan and would like a new phone. But all the upgrade paths require I change to a much more expensive Unlimited plan. When I walk through the Wizard all the other options to get a new phone are grayed…
-
Major account issue
i opened a verizon wireless account in January 2023 and requested verizon transfer my number over. They did not so, but continued to charge me. I do not have a wireless log in, presumably because the account was not correctly activated. I tried calling the number to cancel my account and get a refund, but they are asking…
-
Old devices
how do I find a list of all of the old devices I’ve had on my Verizon account
-
Cant call or connect, cant log in
I bought a Samsung a15. Old phone is completely dead. Can't connect to the network, can't login to my account even though I reset the password. Says I have to wait a day. A million codes have been sent to my number that I cant do anything with because I cant connect. I just wish someone would help me but I cant get any…
-
How to resolve a wifi extender issue
I have a business plan and called about the horrible service I have. I was told I would be sent an extender when they were available on November 15. I never received it so I called back in December and was told they didn't know what I was talking about. They said they would priority ship it and I would have it by the next…
-
My account number
My account number to unlock my phone
-
easement
I am considering purchase of a property at *****, Tupelo, MS 38804 The RedFin listing says "As an added bonus, the land includes an easement with Verizon Wireless" What are the conditions, limitations, benefits of this? TIA
-
Positive Customer Service Feedback
Wanted to give feedback back for the woman who helped me via customer service 9/19/2025. She was simply amazing and extremely helpful! I can’t thank her enough for her patience and care. She needs a well deserved raise! I don’t remember her name but I hope Verizon does is able to recognize my name, this date and let her…
-
Issue with Device Payment and Service Activation
I’ve been tricked into paying my new phone off for my service to be active! I can’t afford this and I’m reining down starting now
-
MyVerizon Log in without phone
How can I log into my account with a non-functional phone? My phone is broken and I want to verify billing details.
-
Difficulty Reaching the Billing Representative
AI will make Verizon lose more $$$ than they save.. 'I've had a Verizon Wireless account for nine years of excellent customer service. Now I can't believe the hassle to get a live person about a crazy overbilling. They insist on having an AI help you and there is almost no way to get your answers from a robot on anything…
-
Cannot verify log. Wants to send SMS to Apple Watch Number.
When I try to log into verizon.com it is wanting to send a SMS verification to my Apple Watch "phone number" which is a Number Share and does not have SMS send capability directly to the number associated with the watch. I am not sure where in settings to change this so it sends the SMS to the main device number. I did…
-
Trouble Porting Out a Number
I recently ported a number out from Verizon to a new carrier. Currently, the new service works perfectly except for texts. I can send them, but I can't receive them. I have spent hours on the phone with my new carrier (also owned by Verizon, Visible Wireless) and also online trying everything I can find to get it working.…
-
Copy of older bills
Can I request copies of bills older than 18 months via email or chat?
-
verizon gift card not activated
Last month, I ordered 3 Verizon gift cards on the Verizon website; each card was $25. Upon trying to check my card balance & receiving "The Gift Card Number or the PIN used is invalid" error, I've come to the conclusion that my card was never activated. Please help to resolve this problem. Thank you.
-
Compromised access
Today, October 28, 2025, around 2:30 p.m. Pacific Time, my ex-husband called Verizon and gained access to my account to make changes. He had attempted to do so a couple of days earlier, but his access was denied by a Verizon representative. Today, however, he was able to gain access through a Verizon representative. I…
-
Is there a Loyalty Department ?
I have been a Verizon client, uninterrupted, for over 30 years. I have always received excellent service through phone and online support. That ended this past week, including today. The bottom line is that I was terminating my 5G Home service, and buying a new iPhone on a long term contract. There were some issues on the…