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I can't log in to my account to reactivate suspended service because my phone number is suspended
As the title says, I'm trying to log in to MyVerizon to reactivate my suspended line. I'm traveling internationally, so I temporarily suspended service, but I have decided to pay the $100/month international plan. However, I can't sign into my account without typing in a verification code sent to my phone (which is…
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Ex won't let me off his plan, Verizon won't help
My ex is the primary account holder on my account. He refuses to let me off it, presumably so he can still control me, have an excuse to maintain contact, and threaten to turn my service off, etc. I called Verizon and they said there was nothing they could do without his permission. I went into a Verizon store at another…
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phone in SOS mode after porting
i have spent 7 hours today talking with about 12 agents. the process of porting my number from xfinity to verizon and adding a new number has been a disaster. i finally spoke to a helpful person in porting but now my phone is stuck in SOS mode and i cannot make any calls to try and figure out how to use my phone and how to…
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I can't create a My Verizon account and need to contact customer service
I need to cancel my plan (never received a SIM card), but I am unable to sign up for a My Verizon account (again, because I never received my SIM card so I don't actually have access to the phone number associated with my plan). I can't call customer service (I just get an automated message that says the call cannot be…
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Switched from prepaid to postpaid, now can't sign into my account
I switched from prepaid to postpaid 3 days ago (I called and did it over the phone, and got all the email notifications that the service was set up). Since then, I can't log in to my Verizon account. When I login it sends me to myvprepay.verizon.com and pops up an error message saying "Error We're having trouble connecting…
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Verizon login spinning infinitely and chat not working
Hi, I have been trying for 2 weeks to activate my new phone, but every Verizon agent I've spoken with cannot figure out why my phone won't activate. I even stopped by a Verizon store and they could not find any record of my account. I decided to try again tonight. However, when I try to log in. The login site has a…
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ID verification
I just ordered new mobile service & they sent me the link to verify my identity, but came up invalid request. How do I verify now??
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Porting in to Verizon
My family ported 4 numbers from T-Mobile pre-paid on Friday, 9/15/2023. We had problems porting all of the numbers but a Verizon customer service rep helped us to resolve the issue with Tmobile on 9/15/2023. We received almost instant texts and emails that 3 of the 4 numbers were approved for transfer and those numbers…
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Disney Bundle
I have had disney bundle for the last 2 years, I tried to log in to disney plus and to hulu and it's asking me to restart or upgrade my subscription and pay for it and it's included in my plan. Any idea on how to reactivate this?
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AMC+ subscription not working with AMC+ App
I signed up for the AMC/Netflix deal on +play on April 2nd, I paid $83 for an Annual AMC+ subscription. I was using the app without issue for a couple werks. I tried to use it today and AMC+ doesn't think I have a subscription. It wants me to enter my credit card info and pick a plan. Something I should not have to do bc I…
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Phone number not verifying
I lost my iPhone Verizon sent me a new one with a new SIM card I was able to transfer my account to the new one but it won’t verify my phone number they sed I can keep the same number. can’t make or receive calls or texts
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Have not received welcome letter and can't access account
I created a new business account on 11/25 and ported over two lines from a previous consumer account. Since the new account was created I have not received the welcome letter. Apparently, having this letter is the only way to setup/access the account online. As of now I can not manage my lines, view plan, or even pay my…
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STARZ activation from +Play
Purchased STARZ subscription for 1 year on Verizon +Play as a part of promo that includes "Netflix on us". I was able to register and login to STARZ through My Verizon portal. However, When i go to My Verizon->Account->+Play->Manage->Subscriptions I see both Netflix and STARZ listed in my subscriptions, but Netflix is…
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Netflix/paramount plus bundle activation
Does anyone have a number or email to upper management that I can reach out too in regards to the netflix/paramount bundle activation issues. I am still waiting for it to be activated but I am reading that for some people it is working and others it is not. I have tickets in. I have talked and chatted with multiple people…
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Porting in to Verizon
I’ve been trying to port a number from another provider to my account for THREE WEEKS and it’s still not resolved. I’ve been into the store twice and been on phone calls for hours. Each time I explain to Verizon what the other carrier has told us what they’re seeing on their end, it’s dismissed. The phone settings have…
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New to Verizon but find SOS mode for the first time
I'm so frustrated. I just switched to Verizon and the website shows that I've switched; but I still find AT&T all over my phone. And it cannot go out of SOS mode. I've tried rebooting, toggling volume control tricks, airplane mode, resetting wifi, etc. Nothing works. How can I get AT&T out of my phone? I already asked for…
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Notifications
iPhone says can’t find content when I click on Verizon notification to set up account
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Promotions and add ons
I just got the Verizon 5 g home plan with the xbox x and gift card, but have yet to receive any information about the xbox or even the gift card. I also keep trying to activate my youtube tv but it keeps saying error, no matter what I do. Was this just a trick to get customers?
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Non-registered phone
I have been with Verizon for nearly 18 years... we have two phones. Recently we upgraded to a newer phone but kept the same phone number. We followed the packett in the box (A samsung galaxy S22) and completed the activation. The phone works but we notice some issues HOWEVER when I went to my 'online' 'my verizon account I…
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Trouble Activating ESPN+
As part of my Verizon plan, I have the free Disney bundle which is Disney Plus Hulu Plus and ESPN Plus. I was able to activate Disney plus and Hulu Plus but when I try to activate ESPN Plus it tells me that I need to pick a provider. It provides a list of literally hundreds of providers, but I don't have a TV provider so I…
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How to file a complaint?
Does anyone know how to register a complaint regarding customer service? I spent over an hour on chat with three different agents who asked the same questions and no one could seem to help before disconnecting. I was trying to port a Verizon post paid phone number to my other prepaid account. It was exasperating but I did…
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Missing gift cards
I was told that by switching to Verizon I would get a $200 gift card per line for transferring. I transferred lines. After 3 months they finally gave me 1 gift card, but have never given me the remaining 2 gift cards. I have been on the phone with them about this and they say they can't find the information about this and…
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Cant creat a accont it doesn't recognize my phone or order number number
Cant creat a accont it doesn't recognize my phone or order number number
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Unable to to activate my phone
Any ideas here, I got my phone saturday via UPS went though the set up process but it just goes to SOS only mode. I tried chat it does not pull up for me. I tried call be back it says not available at this time. I tried calling (from another number)and the help phone bot says our record indicate you are not a customer good…
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Account Management
Hey, so I bought 4 lines from Verizon with 3 phones included and 1 phone that I was just gonna change the number for, I did got the 3 phones however I didn't get any sim card for the 4th line even tho it showed up in my order summary, I can't access my account either meaning I can't register it and if i do get to register…
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Unable to click “complete registration
I also have the same problem with the link below. https://community.verizon.com/t5/Prepaid/Unable-to-click-complete-registration/td-p/1704215 I have tried many times, but I just can't get the complete registration button to activate. Can you please manually register it on Verizon's side?
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AMC+ BOGO NETFLIX +play
Frustration! Nearly 1 month ago, I did the buy BOGO one get one Promo. Buy 1 year of AMC+ get 1 year of Netflix Premium on you. I bought and paid for AMC+ through your +play service. I clicked all the prompts, it opened up AMC+, I made a new account as required and payed for it. AMC+ works when I go there. Now on your…
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Problems Getting My ID uploaded to verify I am me
As others have had an issue, I do as well. I got an email to upload documents to verify I am me, and I go and nothing happens. Please can someone tell me how to fix this.
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NEVER received the credits & GC promised!
We signed up almost 2 weeks ago. We were PROMISED a $200 amazon gc for signing up for home internet that was supposed to be $40 per month because it was 50% with our home & phone plan. Just like ALL the other posts-you follow the redemption instructions-but there is NO reward anywhere on the account where list it should…
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Verizon Unable to Verify my Identity
I have been stuck in a nightmare with Verizon. I recently had fraudulent activity on my account. Someone created a user and tried to steal our upgrades. I only found out because our service was turned off and we were locked out of our account. I spent hours on the phone trying to reverse everything and get everything back…