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Huge Relief and Thanks for Verizon’s Responsible Follow Up
I recently experienced an issue with account activation and billing as a new Verizon customer. Since my issue remained unresolved, I canceled my Verizon account and enrolled with another wireless company. However, due to a systematic error, I received an unexpected bill for the canceled account, which I never used.…
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Thank you Caroline
I was dealing with Caroline who works out of the Verizon store in Reston at Spectrum Center. I wish to commend her for outstanding performance in helping me to get onboard with my new 17 Pro. Previously with AT&T, I was so happy that she was helping me. She even helped me to transfer all my data from my old phone.…
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Cannot Link Phone Number
So, I recently ported my number from T-Mobile and started service with Verizon Prepaid a couple of days ago. When I try to link my phone number to my account through the website or the app, it keeps saying my phone number is not recognized as a Verizon phone number or too many attempts have been made and I have to wait 24…
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Mobile Number Unavailable for Linking
Hello, I recently had my number transferred over to me from my parents. Everything seems to have gone as it should with the transfer process. However, when attempting to link the phone number to my account, I keep getting the following error, "That mobile number is not eligible for linking." I was curious if anyone else…
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New customer nightmare
connect contact to A directly to check inventory. Keep getting corporate and incorrect information about the inventory at the store. I’ve made three trips to the Verizon store so far with no success to exchange my phone. I was told they can add shipped the phones to the stores for an exchange because of network errors on…
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Requesting Refund for an Unfulfilled Service
Spent 2 hours at a Verizon corporate store just to simply set up a new plan and purchase 2 phone devices. The representative invited me to come back to the store to complete the data transfer from old phone to new phone free of charge (after I spent hundreds of dollars). I come back the next week and the other…
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verizon account
when i try to log into my account it says my number is not recognized and it says the same with my account number. anyone have this isue?
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Verizon Chat
The Verizon chat is a huge nightmare! I am trying to contact someone, and it keeps taking me in circles. I am switching over to Verizon, and two of the three transfer numbers are still pending. It says wrong pin, but I am unsure why. I can't call, so I am trying to chat, and I am getting nowhere. Why does it say wrong pin…
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Moblie hotspot sim card not working
Hello my mobile hotspot sim card isn't working.
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Can't log into my verizon account because I can't get a verification code sent to my phone
I can't log into my account because I don't get the verification code that was supposedly sent to my phone. There is no way to tell Verizon that I need them to RESEND the CODE. I need to get into my Verizon Account immediately. I tried to resolve this using online CHAT. It was worthless. Did not help. I called Verizon and…
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SOS after number porting
I transferred my line from mint to verizon and ever since porting, I have been stuck on SOS status. Can't make calls to customer service to fix it either. Please help.
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Issues with setting up service and support
I tried to set up a new account on Verizon com. The salesperson kept misquoting the products and would not give me a specific price. I KEPT CHANGING. Then, I called Verizon and continued to get switched between associates when I requested a manager. They told me that since my service wasn't established, there was no…
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Support Required – Unresolved Account Activation Issue - New customer wanting to Switch from T-Mobile to Verizon
Chronology of Events: * Sep 21: Signed up to switch 5 lines from T-Mobile to Verizon and ordered 5 new iPhones. → Provided T-Mobile account number and Transfer PIN on the same day. * Sep 24: Received the first iPhone. * Sep 26: Traveled to India for a family emergency, and could not complete the Verizon activation process…
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Urgent Assistance Needed – Disconnected Phone Number and Unacceptable Wait Time
Dear Verizon Support Team, I’ve been on hold for over four hours today trying to resolve an issue with my phone line. When someone finally answered, the call was disconnected—and now my phone number, which I use for work-related purposes, has been deactivated due to an error made by the first representative I spoke with. I…
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New customer
Its been a nightmare so far. I literally just switched to Verizon 2 hours ago and I have not been able to get someone to help with my account since I am new. I cannot pick up my items because I need an account pin and when I try to reset pin or create one it says I need a device active on account to do so because I'm not…
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Premature Activation
I moved 4 numbers on a family plan from another provider and purchased four new phones. The phones were picked up from a local store the day of the order. So far so good. I was told by the sale's who helped me with the phone order and the sales person at the local store where I picked up the new phones that our current…
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Can’t Link Services to My Verizon
I can’t link my new services to the My Verizon app, even if I try to do so through the account or order number option. I switched from a family account to a personal account at the Verizon Store, so I figured everything would be set up. Anyone have this issue? I’m wondering if maybe my phone number is still linked to the…
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Upgraded phone not attached to account
I just spent a LOT of money to upgrade my plan and phone to Samsung Galaxy S25+. I picked it up yesterday from Verizon store after placing order online. SmartSwitch worked fine, but it appears that the eSIM on the new phone is not associated with my existing line so I can't use it. I have spent ALL DAY trying to contact…
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New phone 2 factor not working
We recently upgraded our phones, switching from Samsung to Google Pixel. After the switch I couldn't log on to verizon.com using my computer. Called tech support and tried everything they recommended to no avail and while they were writing up a ticket to escalate I had an epiphany . I turned off 2-factor authentication and…
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Unable to verify my identity?
Trying to understand why Verizon is unwilling to verify my identity? I’ve spoken to three different people who will basically only answer using the same scripted words. Upon my initial attempt this evening I got the message that they need to verify my ID and call the fraud #. I do and I’m informed the info I’ve furnished…
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Unable to Verify Identity
I’ve been trying to add 2 phones to my account. It’s crazy that they aren’t able to verify my identity and I already have Verizon service. Why can’t I go into the store and verify myself. It makes No sense. The information I used is mine and has been the same forever, even before Verizon. You all have to do better. I…
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cannot activate
I bought a phone from Dollar General and i cant get into it (its a Moto G 5G), i have a plan either. How do i set up my phone that i payed for
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Unable to link services
I switched from AT&T to Verizon 3 days ago. I created a username and password for my Verizon and it says to link my services. I keep getting an error message when I try to link them. I have been on the phone with 2 agents and reset my password multiple times. Even waiting longer than the advised "24 hours". I cannot try to…
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MFA phone number updated to my watch. I cant login to my account and support doesnt know how to fix it
I upgraded to an Apple Watch Ultra 3 and activated it on my Verizon account. After activation, my multi-factor authentication (MFA) phone number was automatically switched to the watch’s line. I do not have direct access to the watch’s number because it uses Number Share and, in effect, shares my cellphone’s phone number.…
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Account
process. However, when attempting to link the phone number to my account, I keep getting the following error
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Help! Cant cancel mobile transfer request, have no service to call
I initiated a carrier transfer to Verizon, and I would like to cancel it. I seem to be stuck in limbo, have no account number, and no update. I can’t use my phone at all to call customer service or anything and it’s very frustrating! Even myVerizon just asks me to sign in over and over and doesn’t have any information…
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Transfer issue for three lines
I am showing I was approved to transfer three lines from an account I was the account manager of due to my ex husband passing but it will not allow me passed the terms and conditions. I called the number provided and did not receive any assistance with this. I have been trying for hours while at work. Frustrating!
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Verizon CPO Device Came To Me Locked???
I ordered a certified pre owned phone 1 week ago. When I received the phone and went to activate it the phone says it's carrier locked and I need to contact customer service. When I reboot the phone it comes up as a spectrum device. After customer service and in store visits I was told I would have to exchange the phone.…
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Unable to link services
On 9/19/2025 I purchased a Wireless Home Phone LVP2 device. I was able to set up the device and it activated automatically. The problem is that I am unable to link the associated phone number to my Verizon account/login. I have an existing email address registered, but it does not have any existing services attacked/linked…
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activating a esim phone overseas
hi, I recently switched over from tmobile to verizon. I got 4 lines, but one of the lines is my sister's line and she is currently traveling internationally. I'm trying to help her activate esim but it seems we're getting errors doing it via the myverizon app and I've seen other posts saying it's not possible. what is the…