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Mobile + Home Discount
Why was my Mobile + Home discount removed?
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Verizon chat service
I have been trying for weeks to find out about any promotions that might save me money, as well as how to add on a student discount. I have spent hours on chat with the rep disappearing for long stretches of time. Other than pleasantries and random numbers I can't even get what Verizon thinks my rate is. The last straw…
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New Fios customer - websites sporadically failing to load on all devices
I'm a new Verizon Fios customer after spending several years with Cox (good service, bad pricing). My Fios connection is running through a Netgear Orbi mesh (which worked perfectly with Cox) to provide Internet access to a variety of devices via wired and wireless connections. I'm having serious performance issues with…
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What is going on and where is my gift card?
I received my Verizon router, my extender, and Fios TV. I keep being prompted to redeem my home offers on the Verizon app. On the home offers screen, under redemption history, it say Amazon Gift Card. I never received a confirmation or redemption email for this gift card. I don't have any way to order my Amazon $200.00…
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Setting up Fios Quantum Gateway Router model G-1100 with eero 6+ dual-band mesh Wi-Fi 6 system
Hi, My house has Fios for internet, phone, and TV. We have a dead spot in the back of the house that sporadically encounters signal issues and am in the process of setting up a eero mesh system to alleviate that. EERO documentation states: "If you have Fios TV and Internet, you will need to set up your eeros behind your…
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Enrollment for Mobile + Home Discount
I have called click and I cannot seem to find how to sign up for Mobile +Home discount, I have received emails I have received text from Verizon every time I click to it it just takes me to my account but I cannot seem to find how to add this. Very frustrating. Just had Internet and home phone installed this week and I’ve…
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Xbox Promo
Hello, I was guaranteed the Xbox deal when I signed up for FIOS today (12/29/23) and had a question about the fine print. It said the equiptment needs to be activated or installed before 1/3/23 but with the holiday weekend the only appoint I could get is on 1/4/23. Does this mean I won't receive the console?
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Amazon gc
Hi, No need to go into the issue, it’s been posted 100’s of times. May I please get help in redeeming the promo Amazon gc ? thank you! Josh
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Cannot Claim $100 Samsung Credit
A few months back I signed up for Fios with the Samsung Chromebook and $100 Samsung credit. I cannot redeem the credit on the product of my choosing in my cart. The Chromebook comes up as free, but I don’t see how my credit is being applied to my cart. Please help me.
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Unable to claim $100 e-certificate
I ordered my Fios internet plan with a offer 'free Samsung Chromebook +100 gift card'. I received an email with an embedded promo code. It directed me to the Samsung website, but i was only able to redeem the Chrome book. It doesn't work for the $100 e-certificate. Please help!
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Unable to redeem $100 Samsung credit
I received an offer from Verizon Fios for a free Samsung Galaxy Chromebook and a $100 Samsung credit for being a subscriber in good standing. I was able to redeem the Chromebook but I cannot figure out how to redeem the $100 credit. Is there a separate code? Please advise.
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Haven't Received $50 Amazon Gift Card
My new service came with an offer of a $50 gift card after 60 days of service; I received an email on time asking me to register which resulted in a message that I would receive an email within 48 hours with the gift card. It's been four days and I haven't gotten anything yet my account shows the offer as redeemed. I see…
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Nobody can help me get my Fios Xbox promo
this is my bill it clearly states my plan extras include Xbox series X console. Customer support says that promo ended! I'm so confused! I just had my services installed on 12/15 and the promo is still active on the site in the fine print.
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Gift Card Missing
I had a $200 Dollar verizon giftcard to redeem Dec. 20 today and when i checked on home offers today to redeem it it disapeared it is not there can anyone help me with this
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Home offer issues
When I signed up for Fios I selected the "$200 Amazon Gift Card" option, but when I go to Home Offers I see "Amazon Echo Show 10" instead. How can I get the correct offer that I signed up for? Thanks
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Apple HomePod Offer
I signed up for Fios 1gig with the gaming offer and also the promotion of the Apple HomePod. I have had the service since September, am set up on Autopay and check my home offers on a regular basis. I chose the HomePod at the time of signing up for my service. I also had confirmed with an agent during a follow up…
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Home Offers
I recently had Internet installed and am eligible for an Amazon gift card. When I click on the Home Offers tile, I receive a message to wait while the information is looked up. Then nothing. This has been going on for days. Honestly, I chose you all over one of your competitors because I was frustrated with the poor…
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Can't redeem chromebook offer
I cannot redeem Samsung Chromebook offer. Every time I click on the redeem offer, it takes me to Samsung page and on checkout says 'We cannot offer you this as you selected a better deal. You can use the coupon for other purchase" It is then asking me to pay for chromebook. I have wasted my time chatting with agents on…
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Unable to redeem chromebook Offer
I can not redeem my chromebook offer for Fios. Customer service seems useless.
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Can't redeem Amazon 200 GC
I am very frustrated that when I try to claim my $200 Amazon GC (since I just signed up for FIOS), it pops up an error "We cannot process your request at this time. Please try again later or call 1.844.236.4769 for assistance" When I call they tell me it is a known bug and they can give me $200 Verizon GC instead. OR I can…
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Fios Stream TV: Signal not strong enough and Verizon Tech had no idea what to do
My brother just bought a new home that is completely free of coax connections It seemed that Verizon Stream TV would be perfect. An ONT box was installed in the basement along with a router and Verizon Media TV Box Problem is, once the Tech got up to the second floor, the signal had dropped from 300Mbps to barely 10. He…
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$200 Gift Card Issue
I recently switched services to Verizon and selected the $200 Amazon gift card. I can activate all of the other offers but for some reason I cannot activate the gift card. I was told by the representative who set up my appointment I could register and use the card in 24-48 hours. I would really like to be able to use the…
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Promos
When and how can I redeem the following promos I was guaranteed now that I have switched to Fios? • $100 Verizon Gift Card on us. • Xbox Series S on us. • A $200 Amazon.com Gift Card on us. • A $50 Verizon Gift Card. • 5-year price guarantee. • $50 Xbox eGift Card. • MoCA Ethernet Adapter.
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Verizon Fios - Offer Redemption does not work for Samsung e-certificate
Hello, I am a new Fios customer and was given "Chromebook Go on us + $100 Samsung credit" promotion. I was able to redeem the Chromebook with no issue, but the $100 Samsung credit was not available either in the Verizon link OR in the Samsung Cart Checkout. How will this e-certificate be given or applied for my order on…
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8 day Fios outage
My internet has been down since 12/4/2023. According to the Verizon chat system, no progress has been made in terms of diagnosing or repairing the problem. I have called every day. The technical support staff are polite but they simply tell me to wait until the repair time has been exceed. The estimated time to repair has…
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$200 Reward
I redeemed my reward after 65 days. I received a confirmation email that said I would receive it via email within 7 to 10 business days. It's been 14 days and nothing is in my inbox.
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Fios order on hold, moving in 2 days
Hi, ordered Fios Internet and have submitted lease document to verify residency but still showing order on hold. I'm moving in 2 days and really need internet for my job. Is there any way I can reach to the identity verification department or someone who can help? Thanks!
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error trying to redeem xbox s offer
I added the 5g home internet to my plan and recieved the emails saying I need to redeem my offers. when I click tiles to redeem I get a error message saying error unable to add promotion to account. called and spent forever talking to 3 different agents and they were no help. been with Verizon over 18 YEARS and I'm about…
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Missing or Broken Link for Amazon Echo Show 10 (3rd Gen)
This is my first time using FiOS Home Service. In the order transaction, I selected the Amazon Echo Show 10 (3rd Gen) as a promotional offer. Foremost, there was a downpour of emails from Verizon that followed after service was requested. There was the email containing services ordered and estimated cost for service and…
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Verizon Not Honoting Promotion
I am trying to redeem Samsung Chromebook and Galaxy buds which were offered when signing up for Fios home internet offer. This offer is ready for redemption but getting below error when I try to redeem it: "There was an error when adding this Samsung Galaxy Chromebook Go on us + Samsung Galaxy Buds 2 promotion to your…