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Verizon chat service
I have been trying for weeks to find out about any promotions that might save me money, as well as how to add on a student discount. I have spent hours on chat with the rep disappearing for long stretches of time. Other than pleasantries and random numbers I can't even get what Verizon thinks my rate is. The last straw…
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New Fios customer - websites sporadically failing to load on all devices
I'm a new Verizon Fios customer after spending several years with Cox (good service, bad pricing). My Fios connection is running through a Netgear Orbi mesh (which worked perfectly with Cox) to provide Internet access to a variety of devices via wired and wireless connections. I'm having serious performance issues with…
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Xbox Promo
Hello, I was guaranteed the Xbox deal when I signed up for FIOS today (12/29/23) and had a question about the fine print. It said the equiptment needs to be activated or installed before 1/3/23 but with the holiday weekend the only appoint I could get is on 1/4/23. Does this mean I won't receive the console?
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Amazon gc
Hi, No need to go into the issue, it’s been posted 100’s of times. May I please get help in redeeming the promo Amazon gc ? thank you! Josh
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Cannot Claim $100 Samsung Credit
A few months back I signed up for Fios with the Samsung Chromebook and $100 Samsung credit. I cannot redeem the credit on the product of my choosing in my cart. The Chromebook comes up as free, but I don’t see how my credit is being applied to my cart. Please help me.
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Unable to claim $100 e-certificate
I ordered my Fios internet plan with a offer 'free Samsung Chromebook +100 gift card'. I received an email with an embedded promo code. It directed me to the Samsung website, but i was only able to redeem the Chrome book. It doesn't work for the $100 e-certificate. Please help!
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Unable to redeem $100 Samsung credit
I received an offer from Verizon Fios for a free Samsung Galaxy Chromebook and a $100 Samsung credit for being a subscriber in good standing. I was able to redeem the Chromebook but I cannot figure out how to redeem the $100 credit. Is there a separate code? Please advise.
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Haven't Received $50 Amazon Gift Card
My new service came with an offer of a $50 gift card after 60 days of service; I received an email on time asking me to register which resulted in a message that I would receive an email within 48 hours with the gift card. It's been four days and I haven't gotten anything yet my account shows the offer as redeemed. I see…
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Nobody can help me get my Fios Xbox promo
this is my bill it clearly states my plan extras include Xbox series X console. Customer support says that promo ended! I'm so confused! I just had my services installed on 12/15 and the promo is still active on the site in the fine print.
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Gift Card Missing
I had a $200 Dollar verizon giftcard to redeem Dec. 20 today and when i checked on home offers today to redeem it it disapeared it is not there can anyone help me with this
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Home offer issues
When I signed up for Fios I selected the "$200 Amazon Gift Card" option, but when I go to Home Offers I see "Amazon Echo Show 10" instead. How can I get the correct offer that I signed up for? Thanks
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Apple HomePod Offer
I signed up for Fios 1gig with the gaming offer and also the promotion of the Apple HomePod. I have had the service since September, am set up on Autopay and check my home offers on a regular basis. I chose the HomePod at the time of signing up for my service. I also had confirmed with an agent during a follow up…
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Home Offers
I recently had Internet installed and am eligible for an Amazon gift card. When I click on the Home Offers tile, I receive a message to wait while the information is looked up. Then nothing. This has been going on for days. Honestly, I chose you all over one of your competitors because I was frustrated with the poor…
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Can't redeem chromebook offer
I cannot redeem Samsung Chromebook offer. Every time I click on the redeem offer, it takes me to Samsung page and on checkout says 'We cannot offer you this as you selected a better deal. You can use the coupon for other purchase" It is then asking me to pay for chromebook. I have wasted my time chatting with agents on…
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Unable to redeem chromebook Offer
I can not redeem my chromebook offer for Fios. Customer service seems useless.
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Can't redeem Amazon 200 GC
I am very frustrated that when I try to claim my $200 Amazon GC (since I just signed up for FIOS), it pops up an error "We cannot process your request at this time. Please try again later or call 1.844.236.4769 for assistance" When I call they tell me it is a known bug and they can give me $200 Verizon GC instead. OR I can…
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Fios Stream TV: Signal not strong enough and Verizon Tech had no idea what to do
My brother just bought a new home that is completely free of coax connections It seemed that Verizon Stream TV would be perfect. An ONT box was installed in the basement along with a router and Verizon Media TV Box Problem is, once the Tech got up to the second floor, the signal had dropped from 300Mbps to barely 10. He…
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$200 Gift Card Issue
I recently switched services to Verizon and selected the $200 Amazon gift card. I can activate all of the other offers but for some reason I cannot activate the gift card. I was told by the representative who set up my appointment I could register and use the card in 24-48 hours. I would really like to be able to use the…
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Promos
When and how can I redeem the following promos I was guaranteed now that I have switched to Fios? • $100 Verizon Gift Card on us. • Xbox Series S on us. • A $200 Amazon.com Gift Card on us. • A $50 Verizon Gift Card. • 5-year price guarantee. • $50 Xbox eGift Card. • MoCA Ethernet Adapter.
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Verizon Fios - Offer Redemption does not work for Samsung e-certificate
Hello, I am a new Fios customer and was given "Chromebook Go on us + $100 Samsung credit" promotion. I was able to redeem the Chromebook with no issue, but the $100 Samsung credit was not available either in the Verizon link OR in the Samsung Cart Checkout. How will this e-certificate be given or applied for my order on…
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8 day Fios outage
My internet has been down since 12/4/2023. According to the Verizon chat system, no progress has been made in terms of diagnosing or repairing the problem. I have called every day. The technical support staff are polite but they simply tell me to wait until the repair time has been exceed. The estimated time to repair has…
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$200 Reward
I redeemed my reward after 65 days. I received a confirmation email that said I would receive it via email within 7 to 10 business days. It's been 14 days and nothing is in my inbox.
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Fios order on hold, moving in 2 days
Hi, ordered Fios Internet and have submitted lease document to verify residency but still showing order on hold. I'm moving in 2 days and really need internet for my job. Is there any way I can reach to the identity verification department or someone who can help? Thanks!
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error trying to redeem xbox s offer
I added the 5g home internet to my plan and recieved the emails saying I need to redeem my offers. when I click tiles to redeem I get a error message saying error unable to add promotion to account. called and spent forever talking to 3 different agents and they were no help. been with Verizon over 18 YEARS and I'm about…
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Missing or Broken Link for Amazon Echo Show 10 (3rd Gen)
This is my first time using FiOS Home Service. In the order transaction, I selected the Amazon Echo Show 10 (3rd Gen) as a promotional offer. Foremost, there was a downpour of emails from Verizon that followed after service was requested. There was the email containing services ordered and estimated cost for service and…
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Verizon Not Honoting Promotion
I am trying to redeem Samsung Chromebook and Galaxy buds which were offered when signing up for Fios home internet offer. This offer is ready for redemption but getting below error when I try to redeem it: "There was an error when adding this Samsung Galaxy Chromebook Go on us + Samsung Galaxy Buds 2 promotion to your…
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Fios G1100 Router Intermittent Drops Internet Connections
Years of Rock Solid connectivity has now been disrupted in the last month with daily intermittent dropouts. The coax connected G1100 hasn't been changed in years, but I've observed the following behavior. Using the 192.168.1.1 web interface and its PING diagnostic, the router consistently sees no loss in traffic (cnet.com,…
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Xbox $50 Giftcard Redemption Offer
Hello I received my offer after signing up for Verizon home internet 1gig package. I waited for months for the offers to show up. Once it did, I clicked claim, but was not able to receive anything. It has been since September now that I have not received any in my email. Please review this. I have also chatted and called…
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VZ Fios ONT w/UDM Pro Ethernet for Video Distribution
Hi new to Fios here very soon. Been reading up on this board and others on not using VZ router and using mine instead. Wondering if this setup will work as expected: ONT (Ethernet) < --- > UDM Pro < -- (Ethernet) -- > MOCA Adapter < --- COAX --- > Cable Outlet (feed the rest of the house STB's ?) Thanks in advance.
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Not assigning IP Address
I have a new internet Gateway from verizon, it has 4 Lan and 1 Wan. I have two linksys routers in Lan ports and they work and but I have an ewon router equipped in Control Cabinet that will not connect. I tried it in a Lan port and got nothing out of it, when i moved it over to the Wan port I wasn't able to connect or ping…