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Upload proof of residency
Hi team, I was notified I need to upload proof of residency to complete my Fios order; however, I've been unable to find where or how to upload the items. I tried calling but unfortunately didn't reach an operator. The message sent to me is below, let me know if I can get some help! Thanks for recently placing an order…
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Package changes with upgrading router. Don't be mislead
Last week, a Verizon tech assisted me when my phone had no dial tone. While fixing the issue, he asked if he could review my account, which I agreed to. He recommended upgrading my router to the highest speed, stated he would waive the $149 installation fee, and calculated my monthly savings to be approximately $50 per…
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No white light on G3100 router, but everything is working
Hi all, I recently got a new G3100 router and an extender. Everything is working fine, but the white status light on the front of the router is not on. (The light on the extender is lit.) The LAN and WAN and Wi-Fi 6 lights on the back of the router are lit. It's not a big deal because we have fast, stable internet, but…
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FIOS Extender randomly loses internet connection
Ever since we installed the 3200 extender, in the room where the extender resides (and the devices are connected to it), internet intermittently disconnects. Both from wifi and cable connected. Light on the extender remains the same throughout but internet is lost. Its random for between 2-5 minutes. And every hour to 2…
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No Internet access over Primary WiFi network.
We have had Fios for a while, but have recently had problems with accessing the Internet over our Primary WiFi (the non-Guest network). We have been using the G3100 router and everything works fine over the Guest network, but I would like to be able to use the Primary network. I have been in contact with Fios Tech Support,…
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Ca1000 router missing utilities
My ca1000 router no longer has the Utlities option . I think it was removed at the last update How do I backup settings
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CR1000A and G3100 MAJOR ISSUES!
Hello. I’m extremely frustrated right now after having these issues. I have been a Fios customer since 2014 and originally received a G1100 router. This router performed flawlessly and I had a great experience. I even kept the same one while upgrading to gigabit service in 2015 or 2016 - no problems. I always got 930/930…
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E3200 Extender Wifi Flapping
I have a typical G3100 + E3200 setup. I'm using a coax back-channel. We've been having weird connection issues in the basement where the E3200 is, but I never really dug into it until today. Using a Wi-fi analyzer on my phone and sitting right next to the E3200, I can see that all three of the Wi-Fi APs for the E3200 seem…
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IPv6 expanding! FINALLY!
After years of testing in a couple of limited areas of Virginia, along with Waltham MA, it appears that Verizon may finally be starting to roll out IPv6 support to more areas. Over the past couple of weeks on another community site, there have been six reports from users in five Maryland areas near Baltimore that IPv6 is…
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How to set up my router to have two SSID's one for 2.4GHz and another one for 5GHz on G3100?
How to set up my router to have two SSID's one for 2.4GHz and another one for 5GHz on G3100? I just upgraded and the new g3100 router will only show the 5ghz when connecting my Alexa. Alexa works on the 5ghz but needs to be on the 2.4ghz to connect to my devices. None of my smart devices work with Alexa anymore. they need…
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CR1000A dropping multiple times per day
I began experiencing Fios issues a few weeks ago. My internet has been rock solid with virtually zero downtime for years. I have had 3 different techs out over the past 10 days with a 4th coming tomorrow. They have replaced the router, replaced the ONT, fixed fiber connection out at the street, and checked my connection…
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Costco/Macys websites are blocked in my at home Fios
Hi Community/Support, We were able to access all websites and suddenly mainstream websites such as Costco, Macys, etc are getting blocked through our Fios Router. This never happened before. We did not put any website filters, no parental blockers, dont use VPNs, etc. So what must be the problem? Looking for any…
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Wifi extender-solid yellow light
I received an extender after talking to Verizon since Wi-Fi in my home office on the second floor is weak. No matter where I place it the light stays solid yellow. Even ONE room over form the router. Is there any way to actually get it to work?
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CR1000A FW version 3.2.0.7 "[FW] IPTABLES [Pkt_Illegal]" Blocks TCP over Static Route
Got a firmware push last night that appears to have broken any forwarded TCP packets to my static route. Network information: Local network: 192.168.0.0/24 Default GW: 192.168.0.1 (Verizon CR1000A) VPN Server: 192.168.0.105 (Linux box w/ OpenVPN Access Server) Static route: 192.168.10.0/24 GW 192.168.0.105 VPN tunnel:…
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Ring Doorbell Live View Over Wifi Not Working
I'm trying to troubleshoot this issue and Ring is stating that it may be that the router is blocking some ports for live streaming. Ring Live View is not connecting over wifi. 2.4 or 5, same deal. Have not tried IoT. Live View works fine over browser and ethernet cable connection to PC at ring.com. Also works fine when on…
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Fios pre installation internet only
I am getting Fios internet only installed next week. Where does the technician put the ONT box, Modem and Router? Can it be put anywhere in my house or does it need to go in my basement? I don’t have Cable or home service.
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CR1000B Port forwarding for Remote Desktop Connection
I have a question regarding port forwarding using the CR1000B. I believe I know how to do a port forward, but I'm having the oddest behaviors when doing so. I've been setting up a port forward to allow for an RDC connection thus allowing me to access my home computer from other locations over the internet. Here's what I'm…
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192.168.0.1 doesnt open
I keep getting an error This site can’t be reached 192.168.0.1 took too long to respond. Try: * Checking the connection * Checking the proxy and the firewall * Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUTCheck your internet connection. Check any cables and reboot any routers, modems, or other network…
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Gift Card Promotions ($200/$50)
I'm sure many of you have heard of or experienced this issue, but here is my story to add to the rest of them. I redeemed my Fios Internet $200 dollar gift card last week, making my family laugh when I said they will just email it to me with no issue. That worked fine with the $50 XBOX promotion (probably since it impacts…
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Manage home internet services in the app
I have not been able to manage my internet services in the MyVerizon app for a couple of weeks now. It worked fine initially after the cutover from the MyFios app to this one. Additionally, the MyVerizon widget doesn’t update either. I keep getting an error message that states that my Fios router information is not…
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Fios backup battery unit
Does Verizon come out to your home and replace the battery Backup unit and what is the charge for this service???
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CR1000A blinking red light
I am a new Fios home Internet customer. Have a CR1000A router that keeps dropping the signal while blinking red every hour or so. The modem shows 7 green lights, which is what it usually shows. The fix is to pull the plug and reset the router... and the cycle begins again. I've spoken with Verizon and they say that the…
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Upgrading to CR1000A and E32100 Router and Extender
I have a G3100 Router. Are there any advantages to upgrading to a CR1000? Is there a cost to upgrade?
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Need 2.4ghz on a Fios 3100 Router
Hi- Have Fios Router 3100 - I have an app I’d like to connect to that only accepts 2.4GHZ . Won’t this 3100 automatically switch over?
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DDNS Setup Success with Fios G1100 router?
I am trying to set up my G-1100 router with DDNS and am about 99% through the process; I've got the account with easyDNS, and know to use the token (not the actual easyDNS password). But, something is preventing success. Has anyone else had luck setting up DDNS (Dynamic DNS) with the G-1100 router? for example -- is the…
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Fios Internet dies repeatedly - log message is IGMP: join failure group
Hello, I am dealing with a frequent wifi issue. A few times an hour, the internet connection will stop. Log messages are below. Any idea what is causing this? Router is the G1100. I have an LTE Network extender that works like a local cell service, but when this glitch occurs it goes offline and takes 1 hr to reboot. I…
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CR1000a with coax
I upgraded my old actiontec router to a CR1000A. The internet out of ONT is coax and I connect the coax to the new router just like I did with my Actiontec. After doing so I can see the wireless signal but it says no internet connection. Can the new router support coax internet connection or is it a different problem? I’ve…
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Router CR1000-Ethernet port won’t allow port forwarding
Hi. So, I m trying to use port forwarding with my laptop connected to router by Ethernet, and it does not work. However, when I use wireless port forwarding works well. Any suggestions on how to get it working with Ethernet connection?
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Splitter question
I have Fios service (internet, tv, phone) using a G1100 Quantum Gateway router and whatever ONT goes with that, etc. My system uses a generic (Antronix?) Verizon supplied 6-way splitter. Can I install a ‘Commscope CSMAPDU9 VPI cable amplifier 9 port HomeConnect passive VoIP Amplifier’ in place of that without blowing…
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Verizon customer service
They keep rescheduling my installment be hind my back….they was late coming without notification. I was supposed to get a $200 Amazon gift card never received it. They was supposed to waive my installation fee never did. And another discount but haven’t. Not to mention I missed work 3 days in a row because of them