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Upload proof of residency
Hi team, I was notified I need to upload proof of residency to complete my Fios order; however, I've been unable to find where or how to upload the items. I tried calling but unfortunately didn't reach an operator. The message sent to me is below, let me know if I can get some help! Thanks for recently placing an order…
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Package changes with upgrading router. Don't be mislead
Last week, a Verizon tech assisted me when my phone had no dial tone. While fixing the issue, he asked if he could review my account, which I agreed to. He recommended upgrading my router to the highest speed, stated he would waive the $149 installation fee, and calculated my monthly savings to be approximately $50 per…
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How do you report a routing issue with the backbone?
How do you report a routing issue in the FiOS backbone, Since 11AM ET today phpala cannot access microsoft azure east us 2 datacenter. It never leaves the FIOS network. I can get there just fine on T-mobile. I can find no way to report such an issue and using the assistant is an ai disaster, and asking for a callback got…
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No white light on G3100 router, but everything is working
Hi all, I recently got a new G3100 router and an extender. Everything is working fine, but the white status light on the front of the router is not on. (The light on the extender is lit.) The LAN and WAN and Wi-Fi 6 lights on the back of the router are lit. It's not a big deal because we have fast, stable internet, but…
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FIOS Extender randomly loses internet connection
Ever since we installed the 3200 extender, in the room where the extender resides (and the devices are connected to it), internet intermittently disconnects. Both from wifi and cable connected. Light on the extender remains the same throughout but internet is lost. Its random for between 2-5 minutes. And every hour to 2…
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No Internet access over Primary WiFi network.
We have had Fios for a while, but have recently had problems with accessing the Internet over our Primary WiFi (the non-Guest network). We have been using the G3100 router and everything works fine over the Guest network, but I would like to be able to use the Primary network. I have been in contact with Fios Tech Support,…
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Ca1000 router missing utilities
My ca1000 router no longer has the Utlities option . I think it was removed at the last update How do I backup settings
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CR1000A and G3100 MAJOR ISSUES!
Hello. I’m extremely frustrated right now after having these issues. I have been a Fios customer since 2014 and originally received a G1100 router. This router performed flawlessly and I had a great experience. I even kept the same one while upgrading to gigabit service in 2015 or 2016 - no problems. I always got 930/930…
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E3200 Extender Wifi Flapping
I have a typical G3100 + E3200 setup. I'm using a coax back-channel. We've been having weird connection issues in the basement where the E3200 is, but I never really dug into it until today. Using a Wi-fi analyzer on my phone and sitting right next to the E3200, I can see that all three of the Wi-Fi APs for the E3200 seem…
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IPv6 expanding! FINALLY!
After years of testing in a couple of limited areas of Virginia, along with Waltham MA, it appears that Verizon may finally be starting to roll out IPv6 support to more areas. Over the past couple of weeks on another community site, there have been six reports from users in five Maryland areas near Baltimore that IPv6 is…
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How to set up my router to have two SSID's one for 2.4GHz and another one for 5GHz on G3100?
How to set up my router to have two SSID's one for 2.4GHz and another one for 5GHz on G3100? I just upgraded and the new g3100 router will only show the 5ghz when connecting my Alexa. Alexa works on the 5ghz but needs to be on the 2.4ghz to connect to my devices. None of my smart devices work with Alexa anymore. they need…
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CR1000A dropping multiple times per day
I began experiencing Fios issues a few weeks ago. My internet has been rock solid with virtually zero downtime for years. I have had 3 different techs out over the past 10 days with a 4th coming tomorrow. They have replaced the router, replaced the ONT, fixed fiber connection out at the street, and checked my connection…
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Costco/Macys websites are blocked in my at home Fios
Hi Community/Support, We were able to access all websites and suddenly mainstream websites such as Costco, Macys, etc are getting blocked through our Fios Router. This never happened before. We did not put any website filters, no parental blockers, dont use VPNs, etc. So what must be the problem? Looking for any…
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Wifi extender-solid yellow light
I received an extender after talking to Verizon since Wi-Fi in my home office on the second floor is weak. No matter where I place it the light stays solid yellow. Even ONE room over form the router. Is there any way to actually get it to work?
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CR1000A FW version 3.2.0.7 "[FW] IPTABLES [Pkt_Illegal]" Blocks TCP over Static Route
Got a firmware push last night that appears to have broken any forwarded TCP packets to my static route. Network information: Local network: 192.168.0.0/24 Default GW: 192.168.0.1 (Verizon CR1000A) VPN Server: 192.168.0.105 (Linux box w/ OpenVPN Access Server) Static route: 192.168.10.0/24 GW 192.168.0.105 VPN tunnel:…
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Ring Doorbell Live View Over Wifi Not Working
I'm trying to troubleshoot this issue and Ring is stating that it may be that the router is blocking some ports for live streaming. Ring Live View is not connecting over wifi. 2.4 or 5, same deal. Have not tried IoT. Live View works fine over browser and ethernet cable connection to PC at ring.com. Also works fine when on…
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Fios pre installation internet only
I am getting Fios internet only installed next week. Where does the technician put the ONT box, Modem and Router? Can it be put anywhere in my house or does it need to go in my basement? I don’t have Cable or home service.
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My Fios App
Is anyone else experiencing app crashes on the my Verizon app when trying to access your home router? When I log in and click home network protection the app crashes. I’ve deleted it and reinstalled it. Restarted my phone. All those steps. why does Verizon sell high speed internet but put zero effort into the functionality…
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Equipment return
So, I will be gettingba new router and I canceled my Vrzn fios tv. Soninitially they said...return equip byba date or 30 days from now or something. Then 2 days later, I get a "Please return equipment ASAP". Haha that was pretty rude The tech can get it this Friday! * I am not driving to Phila to rturn it. And i asked for…
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G3100 webgui - no device details or dropdown list for connected devices?
I just got a used G3100 router. Everything seems to work fine. Under the admin webgui, Devices, there is a correct list of connected devices. However there is simply no dropdown list to click on for device "details" as described in verizon user guide "Select Expanded List from the dropdown list to view additional device…
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Xbox promo, no resolution very disappointed
I have gotten the home Internet over a month ago. They messed my account all up. I’ve been told several different things I signed up for the home Internet to get the Xbox and the $200 gift card to Amazon. No one has been helpful I’m a single mother my son‘s birthday is in a week and very stressed out no one seems to care…
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Never received Amazon gift card as part of my Fios home offer
As part of the Home Fios offer, I was to receive the $250 Amazon gift card. I redeemed the offer in Dec and never received the e-gift card. The offer disappeared from my account and was not shown in my history either. Please advise.
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New router coming
When you are getting a new router, does the my verizon app not show the Home account that is currently there? Trying to get a reason for not seeing my Fios account in the app. Where did it go? Who can help. Why is there only the wireless account? SPoke with someone on the fios side. He suggested that i may need the new…
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Router
How do I determine whether my Fios/verizon router is the most recent version?
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Bad Trees leaning toward overhead data lines
I had BGE come out and look at two trees with vines all over them next to the overhead data lines with high potential of falling on the wires and causing disruption. BGE confirmed that the lines do not belong to them and that these are Verizon data lines. There was a third tree that fell but luckily it fell on the other…
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New Construction Home Installation
I just moved into a new construction home two weeks ago. Fios is in my neighborhood, and my neighbors have it. My lot was originally part of my next door neighbors. The lot was subdivided and a new address was created. Then my house was built on it and cables are ran throughout, but Fios is not yet connected to my home…
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Network Extender
I have my Fios extender connected to my Verizon Router via a CAT 5 cable and it is also connected to the system via a coax cable. The Lan Lights and COAX lights blink at first but then they go off and it is clear that the extender is not connected. It also did not stay connected via the wireless set up method using your…
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IPv4 Packet Loss Increase but IPv6 Packet Loss OK
I monitor my FIOS connection from my pfSense router which is connected to the ONT via CAT6 . The monitor address is a Verizon address that I believe is immediately upstream of my router in the CO (given the ping delay ~3 ms). Starting on 2024-01-09, and continuing to today, I have recorded a degradation in IPv4 packet…
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Xbox promo no resolution
I’ve signed up for Fios recently and was offered the Xbox promotion deal I redeemed the offer, and was told my order would ship soon but I got 0 updates on it. It’s very frustrating and I would like to know why it’s being delayed to this point it’s been almost a month now with no update I’ve tried calling multiple times no…
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service call
I need to talk to someone about scheduling a service call to install a new data line.