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Verizon Telephone Pole & Network Interface Devices (NIDs) Relocation
Hello, We have a telephone pole on our property with what appears to be an old Network Interface Device or splice point for legacy copper lines. We need the box removed or relocated in preparation for a land development project on our site in Springfield Township, Delaware County, Pennsylvania. I could not locate a…
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Fios Expansion to Whitehall PA
Hello, Allentown PA currently has Fios fiber internet access however whitehall township which is just adjacent over RT22 has no fios at all. I put in a request to expand fios over 4 years ago and nothing has been done yet. The only internet in this area is cable with RCN/Astound. Can someone tell me how I can get verizon…
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Abandon home phone lines
I require Verizon to remove all lines from a house and issue a signed demolition letter before I can receive a permit for demo. Please help me contact someone who can assist me with this. The customer sevice agent could not provide any direction.
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Transfer lines to new utility poles
Our street had all the utility poles replaced well over a year ago. PECO has transferred some of its lines when required due to downed lines or broken poles, but you and Comcast haven’t transferred any lines to the new poles. I’m assuming you initiated the new poles because they have Verizon tags on them, and they needed…
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Utility Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in Missouri City, Texas and needs a utilities map for construction and design purposes. Is there a way to contact the engineering/construction department? I could provide more…
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Wire down on the street, hitting my car. How do I make a report?
There are two wires that are disconnected and hitting my car on the street. I tried calling PSEG and they said these were Verizon cables. I called and no one picked up. I’m afraid this will damage my car. I have tried reaching out in multiple different ways, and no one picks up. I don’t want my car to be damaged because of…
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Property Damage
Property Damage Caused by Verizon Contractor I have read the comments on this Verizon Community page, and have the same issues. I have spoken to others and am aware now this is how Verizon handles things, they just hope you go away. I have my business next to a Verizon facility, and the snow removal contractor has…
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Green GTE Utility Boxes
I need to get the green GTE Utility Boxes removed from our community property as they are becoming a hazard to the community as they are exposed, rusted, and some knocked over and have left holes in the ground where someone can get hurt and sue the association. I am on the Board and need to get several removed throughout…
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move verizon utility pole
I need to have Verizon poles moved for roadwork project. Who do I contact?
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Damaged utility boxes
There are multiple telephone and fiber optic utility boxes near my home that are in various states of damaged and should be repaired. I have no interest in navigating Verizon’s endless phone system to try and find someone to tell this to. I’ve seen that moderators will reach out in the situation and I hope someone will do…
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Removal of old phone line and cable boxes outside on my house
While we continue to have Verizon for internet service, I’d like to get old phone and cable boxes removed from the outside wall of our house. We’re soon installing an EV charger in the outside wall and may need the space. How can I get these old boxes removed?
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Line threatened by tree.
How do I report a line that has a tree starting to lean on it? It crosses a river to this pole and a lot of people will be out of service if it severs.
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Green Utility B
There is a broken falling apart green cable box in a residents front yard. It need to be repaired or removed.
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Damage to property while installing home internet (3rd time verizon agent do not contact me)
While installing home internet, there was some damage to property (dryer machine) almost three months ago. I called Verizon multiple times. I called and left voicemails for a supervisor who oversees the installation team, but nothing. I was also told a manager will call me back, and once again, nothing. They had opened 5…
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Construction: Utility Cables to be Removed
I am working on construction on a property in NYC and there are confirmed Verizon cables attached to the property on a brick wall in the rear yard. We will be demolishing that wall where the utilities are attached and I need to either remove these cables or run them elsewhere so service is not interrupted for neighbors. I…
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Utility conflict with future project
I am a civil engineer working on a project, the 811 call shows Verizon utilities in the area. I submitted a request on Verizon Investigation website a month ago. I get a response with Request ID: 2025-4194, it said its Forwarded to Engineering Houston Harris County, but didn't heard back since. Can you help me reach them.…
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coordinate utility relocations with engineering
We are working with the City of Dallas, TX on public utility improvements for several streets within the City of Dallas right-of-way. We would like to send the plan as pdf to the appropriate engineering section to coordinate relocations or structure adjustments that may be required within the Right-of-Way.
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Youtube TV and FIos
Hi, I don’t know if your issue was resolved. I had the same exact issue and 2 whole wasted days online chat. No one could figure it out. I searched online, Reddit and here. I was determined to figure it out myself if they couldn’t. Something told me to check what email address I used to create my Verizon account. I never…
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How do I remove old Verizon copper line and NID?
Hi, I no longer use Verizon’s copper landline/DSL service, but I still have the old Network Interface Device (gray box) on the outside of my house along with some inside wiring and test jacks. What’s the best way to have this removed? Do I need to schedule a technician, or can I safely disconnect it myself since it appears…
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Graffiti on verizon telephone poles
How can I get graffiti taken off the verizon telephone poll. Very concerned and this has never happened in my area.
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Old Verizon utility box in front of my house that I need removed
I have an old verizon utility box that is in front of my house that is an eye sore to the community. How can this be removed. I do not believe it is being used by anyone. We do not have verizon. Please let me know what we can do. I would like to have a u shaped drive way installed in front of my house but it is blocking my…
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Damaged Verizon Utility Box
I have seen a damaged utility box on the ground with exposed wires. It looks unsightly and I think this is a hazard. I would like someone to come out to remove it or replace it. I tried using the 800 number, but the AI assistant is not able to connect me to the right person. I do not have an account with Verizon, I just…
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Request of exiting utilities
I am an engineer working on a project located in temecula CA. I know Verizon recently aquired Frontier, and I am looking to find out if there is any existing infrastructure in our work area. Is there a form or someone I can reachout to so we can avoid any utilities during construction?
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Guide Wire Removal
I recently purchased a property and Verizon owns the pole that a guide wire and post are clearly anchored on my land. I would like it relocated/removed as I need the use of the land to pour a new driveway. I have photos with identification numbers on the utility pole. Dominion Power confirmed it is not owned by them but by…
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Will Serve Letter Needed
Need a "will-serve" letter or availability letter from Verizon on their letterhead for a proposed new residential subdivision real estate development project. It's been seemingly impossible to actually talk to a person from Verizon that knows how to address or handle this simple inquiry. This is not a sales inquiry - it is…
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Verizon Fios welcome bonus
Hello: I was suppose to get a $200 gift card for signing up to FIOS. After going through all the necessary steps, I finally got the "Congratulations. Your reward is on its way" email. The email said I was getting the gift card in 7 to 10 business days. It's been three weeks and I still did not get anything. What should I…
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Demolition letter in nj
I currently have two open tickets but despite multiple follow-ups by phone, no one has been able to assist or clearly explain the process. The township requires this demolition letter from Verizon before the permit can proceed, and I need this matter resolved urgently.
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Telecom Consultant - Looking for Engineering Contacts
I have several projects throughout the northeastern US that I can't seem to maintain contact with anyone at Verizon for fiber connectivity. Is there anyone higher up in the chain that I can maintain a relationship with to help support clients I serve?
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Utility Pole Relocate
Hello, I am in need up relocating 3 utility poles for a land development project, which are in the PA. PennDOT will need to know the method of moving these poles. I'm pretty certain they are owned by Verizon because one of them is labeled BT44-972 (formerly Bell Telephone Co.) They will only need to move about 5-6 ft to…
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Property damage
Hello, a Verizon contractor recently installed fios through our neighborhood. We were not warned about the repercussion of the construction. One day, coming home from work I found a trench dug through my yard. The next day there were two holes in my driveway and construction equipment blocking my driveway. When the…