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Message from NRB: Verizon about Network Extender
I received the following text message: NRB: Verizon Msg: Your Samsung LTE Network Extender is outdated and will no longer be supported by Verizon. This device will be removed from your account within the next 90 days. If you still need an LTE Network Extender, you can reach Verizon Customer Care at 800-922-0204 to upgrade…
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XCI55AX IP passthrough doesn't work
Modem is on firmware 3.2.0. Network connectivity works fine when firewall is behind NAT, but the moment I enable IP passthrough internet access completely breaks. No amount of power cycling, or reconnecting changes the behavior. All cables are known good and have been thoroughly tested. Seems like this is a common problem,…
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Orbit orb400lbvzrt
My father has a Verizon Orbic 4G hotspot device. He was wondering if he could remove the current SIM card out of the device, purchase a new SIM card from Verizon and activate the new sim to start new service using the hotspot device? Any help would be greatly appreciated. Thanks in advance
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Free series x promotion
Literally the only reason I chose Verizon over t mobile was because they claimed to give you a free series x with their home internet. So far my app hasn't shown the promotion for claim even though I qualify I can't even open a support ticket on verizons app because it infinitely loads when creating a ticket all I want is…
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Amazon gift card promo
After reading the other posts and not finding a solution im also wondering how to get my amazon gift card? It says it validated my email and now wants a promo code i never got?
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$200 Amazon Gift Card Redemption
I have recently signed up for the 5g Internet plan where it came with an Xbox and a choice between an echo dot and $200 Amazon gift card. I chose the $200 gift card and got an email to redeem the gift card. When i clicked to redeem, it did not redirect me to the website. Now it is saying I have already redeem it although…
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RETURN
HOW DO YOU RETURN A DEVICE IF THE LABEL IS MESSED UP?
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Starting to feel deception from Verizon over the promotion that can't seem to be claimed
Echo show, Amazon GC, XBox... I decided to pick the GC, it was a few days before black Friday and I was excited to get to use it for some sale items I was wanting. Here it is, Dec 12, and I'm still getting the run around. I'm to the point where I think it's just a lie being told to get new consumers. Every time I reach out…
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$200 Amazon gift card promotion
I am having trouble redeeming my amazon $200 gift card i press select on the card but nothing happens its suppose to send me to the website so that i can register but it never works and i try logging out and in multiple times to see if it would help but it just does the same thing i press select on gift card and agree to…
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Can’t redeem gift card
I signed up for LTE internet in October. The day I signed up I was told I’d get a $200 Amazon gift card. I called on December 22nd, the customer service rep said they’d email me a link to redeem. The email never came. I called again January 2nd. I was on the phone for over an hour. The customer service rep said she…
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200 amazon gift card
Is anybody have issues with the Amazon gift card. I redeemed it on Verizon and it said I would get a email within 24 to 48 hours. I never got a email. It's been over 2 weeks
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5G Home Internet shows as LTE Home Internet?
Several months (maybe a year?) ago I picked up a 5G Home Internet router in anticipation of a new tower going up very close to me. Not long after I got it, the tower went up and became active. At first it was LTE only, but within the last few months it's been putting out 5G UW. My mobile phone (connected to Verizon…
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Verify My Order
What is the status of my order?
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Port Forwarding with CR1000A - multiple problems
First problem is that when I am entering a new rule via the Vzw portal, it seems to be asking me a question that I am not sure about. I am used to having a source port and destination port for any internet connection. If I were to want to punch inbound connections to 1880 through to one of my apps... I would say that…
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Customer support for 5G Internet
Enrolled in Paperless but get monthly paper letter warning to set preferences or be disenrolled. The text number is set to the gateway and cannot be changed since I use a Trafone. Customer service refuses both the Verizon gateway number and the TracFone number. How do I get customer support besides sending request using…
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can't redeem Xbox series x promotiom
I switched to Verizon after hearing about the free Xbox Series X promotion. the agent who signed me up told me that I qualified for the deal and texted me steps to redeem, however I can't redeem the offer because the tile the email told me to click does not appear on the app. I only switched to Verizon as an internet…
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No update as promised within 3 business days
I've been waiting for a refund after the 5G home service didn't live up to expectations. Your team promised an update within 3 business days but I haven't heard anything.
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Access to disable SON (Self-Organizing Network)
Access to disable SON (Self-Organizing Network) I want to be removed?
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5G Home internet became slow in last 2 months
After noticing several outages, and reboots by the Gateway. I started to run network speed tests. No longer getting 300mbps, maybe 30mbps, but mostly 12mbps or less. I tried moving all around the house, using 5G compass, and still slow speeds. It was working fine for 6 months then just went super slow. Can I cancel?
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Can connect add'l router to main Verizon router but not in bridge mode?
Hello, Hopefully a simple question here: if I am using Verizon's router/modem as the main router, and it is *not* in bridge mode, can I still connect (and be able to configure) an additional router attached to the Verizon router? I'll stop here to avoid overexplaining, because the simple answer to this might be "No, you…
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Compliment Employee
I would like to compliment the representative that recently helped me with 5G home internet. The service request was *****. The representative went above and beyond to help me! Fantastic experience.
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Error claiming XBOX
I cannot claim my xbox. It keeps telling me there is an error!! I was able to claim by Amazon giftcard no problem!!!
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5G/LTE Home Internet Gateway Ping Failure
We have had LTE home internet for some time and up until 2 or 3 weeks ago we have had no complaints. Recently, however, it seems like converage in our area has tanked and our service has been very, very flakey (as have our cells phones when used at home). Signal strength has been poor and the internet gateway seems to…
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Xbox X Promo
Hello all, I recently purchased Verizon Home LTE WiFi. It was said when I purchased it that there is a promo for an Xbox Series X, Verizon gift card, and an Amazon gift card. I have received emails stating I can redeem my Xbox and Amazon promo, however when I follow the link it goes into my account but I don’t have the…
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LTE INTERNET
Like many others on this forum I am having issues with this internet transition to Verizon. I am unable to redeem my 200$ Amazon gift card, I have an email from Verizon informing I can redeem. My internet is all setup and active. Not sure why this is being advertised and emailed to me and I’m just not able to redeem.…
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Home internet promotion
New home internet customer. The promotion offered gift cards ($200 and _50) and an X Box gaming system. How do I redeem the offer?
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How to get a new gateway device - 4G lte - long story
All of a sudden we are having great difficulty loading a single web page - forget video altogether. Even the verizon website is a challenge. Yesterday I contacted support through chat and it was a several hour ordeal. We've had this gate way for 2 years with very few issues. When it has gone out it was due to the Verizon…
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Home Internet
Recently I have noticed that I'm getting 4G on my phone and about three bars of phone service, where in the past I had absolutely nothing. They must have added a tower or done some kind of readjustment. Below is a screenshot of what I found on the phone. Not sure what these numbers mean when it comes to signal strength. My…
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Home LTE IP Passthrough Setting
I know you know about this, but with a firmware update in the last 60 days, you broken IP Passthrough. The setting worked perfectly for almost 2 years. There was clearly no or very shoddy testing on the recent firmware upgrade, which is really quite shocking for a network provider in the tradition of Bell Telephone. I…
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4G LTE home internet changes ip address, thinks I am in another city, Youtube TV than changes my local stations.