Billing & Payment (Archive)
file a complaint to the techinician
I am a newly customer and I am very upset about my verizon technician experience today. I called last week for my new fio and tv service and the representative told me that the house has already verizon box set up, so I just have to pick up the starter kit and do a self-installation. So on past Sunday, I went to pick up…
bounced from tech support to billing and back again
When I switched from triple play to double play (internet and TV) I added a premium subscription - HBO. although I can see HBO programming, I can not access HBO on demand. I have spent hours with Live chat agents and speaking on the phone with various support staff. One guy hung up on me. The tech support folks tried…
Unable to View Bill
For several days now (since 3 June, when I received email notification from Verizon that my bill is now available online), I have been unable to view account-related information at the Verizon site. As other users have reported, I keep getting an error message: "We are unable to process your request at this time. Please…
Full Access To My Verizon Account
I keep getting the error that everyone has seemed to be getting. The, "We are unable to process your request at this time, please try again" message. It appears whenever I try to view most things on my account such as my bill. Very frustrating. And yes, I have tried multiple browser and yes, I've cleared the cache and…
I don't want fios, and if you continue to annoy us with the ads, I won't be with verizon anymore.
REally? A FIOS ad every month, ads all over your site advertising for FIOS? I just wanted to log in to pay my bill, and theres a HUGE annoying FIOS ad and the only way to get rid of it is to read all the small print and find the HIDDEN "no thanks go to my account" link. Im SO fed up with this I want to leave Verizon ASAP!
Router Rental Fee
Hello, I received my first bill which includes a "rental fee" for Fios quantum gateway, even though I am not renting the router. I am using a router that I purchased. How can I get my bill corrected and remove this rental fee from future bills? Thanks.
MyVerizon Error
When I try to log into My Verizon to pay my bill, or anything else for that matter, I get this error message. We are unable to process your request at this time.Please try again later. We apologize for any inconvenience.I can't even use the online chat service, it still bumps me to a page displaying this message. This has…
FIOS internet upgrade price different on order confirmation page
Hi, I've had FIOS Internet 50/50 with an upgrade to 75/75 tacked on for a while now. I just looked into upgrading again, and chose 100/100. The quoted priced was 79.99 for the first month (and the same for months 2-24 with a 2-year agreement) this included some discounts (a $5 and $20 for the 24 months). So I added it to…
Verizon showed up on my credit report from 2012???
I went to refinance my mortgage and was told that there was something on my credit report from Verizon. A $60 charge from December 2013 that was reported in December 2014? All of my bills were current when I turned off Verizon in 2014 but they took forever to straighten out the billing. I have no idea what this $60 charge…
Error when signing in to My Verizon
I have been trying to sign in to My Verizon for the past 4 days to pay my bill and keep getting the following message: We are unable to process your request at this time.Please try again later. We apologize for any inconvenience. I have tried on different computers and using different browsers and they all give me the same…
Always Issue with Billing. Always
Hi, I did join the Verizon family in October 2016, Ever since I do have billing issue.Every other motnh my bill goes up and have to call the customer service and than the nightmare start.Evey person I talk to will have a different verzion of the story. After talking to 3-4 different person, will be lucky to find a good one…
We are unable to process your request at this time. Please try again later.
I cannot pay my bill online. I login to "My Verizon" but get the message "We are unable to process your request at this time. Please try again later...". I need to pay my bill. Is there is another way to pay? Thanks.
Lost my free DVR for "life"
When I signed up for FIOS in 2011, I was given free DVR for life. I have had my service since then without issue. After my first contract was up, I even called to lock in a new price, without an negative affect on my offer. My latest contract ended in April. I contacted Verizon via chat last Wednesday to discuss lowering…
Erroneous Collection Account - Please Help!
Dear Verizon Representative, I am writing to you regarding an ongoing, lengthy issue that I have had regarding an old Verizon DSL/home phone service. Currently, my account is listed on all three credit bureaus as being "In Collection" for $79 opened in 11/2015. I have spent nearly twenty hours speaking with representatives…
$400 Visa
I switched to Verizon bundle and two year contract in November when they ran the $400 VISA gift card promotion. I signed up on the Internet link that clearly read $400 Visa Gift Card offer. I had seen this advertised in BOLD print in the mail, in newspapers and on the web and had seen the commercials ad naseum. After…
Bill from CMR claims?
My FiOS line got cut (although it was marked) and well afterward I got a bill from a CMR claims for $321.50. Is this a scam? Why isn't it from Verizon? Shouldn't the cable have been buried deep?
Verizon Wireless and Credit Report
I have never been more mad in my entire life. I used to be a loyal customer with Verizon, love their service until this whole ordeal and now I swear I will never do any business with Verizon until this issue is resolved. I entered a contract with Verizon back in 2013. in early 2015, I was switched to a loyal plan by a rep…
Never ordered Triple Play upgrade
UPS left a box from Verizon on my front porch today. When I logged on to my account, I found out that there is a pending order for an upgrade from Fios Internet to Fios Triple Play, needless to say, for a lot more money. I did not order a change> I have not even contacted Verizon for several month prior to May 15, the date…
Customer Service and filing a dispute or compaint
Anyone else notice how impossible it is to file a complaint or dispute? If you call "Customer Service" they simply read back to you what you can already see on your account - but they can't provide any help or answers. I just had a Rep hang up on me because I kept asking what I needed to do to resolve a billing dispute.…
Temporary account pin
Hi, I'm trying to get full access to my Verizon account, and it says I need a Temporary Identification Code. It only gives me one option to receive it which is "U.S. Mail to the address on record for this account." When I try to submit for this option, it always says: "Unable to process your request. Please try again…
Past bills
Is there any way to see previous bills? My account was transferred to Frontier, and now I cannot get onto the verizon site --- when I enter my user name and password, it tells me I need to use the Frontier site. Frontier, of course, does not have old verizon bills, and since I opted for paperless (foolish me) they only…
Payment
i am having issues w/trying to contact a live person regarding payment of a bill from my credit union that i found out won't clear until 6/1. i have until tommorrow to pay verizon. i don't have enough money to make a 2nd payment. i can do a screen print to show i have paid but i can't contact a live person. the live chat…
Phone service discontinued... no one can get me an answer
On 4/21 i ordered a complete service disconnect (triple play) but subsequently received an "easy stay credit" of $40/month for a year if I cancelled the disconnect. I took that offer and cancelled the disconnect yet on 5/13 Verizion cancelled my phone service. Since then i've spent hours trying to get my account restored…
User ID changed without consent
We havea residential Fios bundle, and a user ID & password account to manage it. There is also a private, personal e-mail address provided by Verizon, which was only intended for e-mail, not residential management. This week I got the dreaded "We are unable to process your request at this time.Please try again later. We…
Emergency Necessity - Historical Text Messages
I have an emergency situation with a person on my account. Is it at all possible for an account owner to receive all the actual text messages sent to a phone I own and pay for, just for the past 30 days or so?
Forward text content and details
Hi. I am getting a new phone soon and I need some old text messages from my old one before I do. I need the message and the details like sender and date. I have seen many people say just write it in but that will not hold up in court if needed. I just need to send them to my e-mail but it has to all be one shot with…
Text Messaging Problem
I can send texts without any problem to anyone but cannot receive texts from non-verizon wireless subscribers (specifically AT&T). Was having a similar problem with Sprint subscribers but once I updated my IOS software, I started receiving texts from them. What can cause this to happen? Is there a fix?
reading text message in Verizon account on line
Is it possible to read text message sent/received on Jan 17th from one of the phones in my account in my Verizon account on line?
vtext no loger working from mail server.
any ###@vtext.com is no longer working from our nagios server. Jan 5 06:41:54 postfix/error[10516]: 418881FEF: to=<#########@vtext.com>, relay=none, delay=193616, delays=193616/0.02/0/0.02, dsn=4.4.2, status=deferred (delivery temporarid: lost connection with smtp-sl.vtext.com[69.78.67.53] while receiving the initial…
integrated messaging activation
Okay so basically I am over in London for the next 4 months on a study abroad program and I previously had integrated messaging active on my devices. I accidentally deleted it off of my ipad and in the course of trying to reactivate it i ran into a bit of a problem. The activation code is supposed to be sent to my phone,…