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Shout Out to Yana!! AMAZING job!
Yana was nothing short of AMAZING! Kind, fun, smart, helpful, knowledgeable, efficient, and a MAJOR reason why I am going to continue my loyalty with Verizon. Yana is exactly what differentiates Verizon from other providers like AT&T, T-Mobile, Spectrum, etc. At a certain point, services overlap, but the customer support…
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Upgrade and rebate not honored
It was last year that I walked into Verizon store shopping for a phone, I was told that I was eligible for an upgrade and the $200 Rebate.. The phone I wanted was not available at that store so I opted to pick it up at another store. Prior to going I called to confirm the phone would be available. I was told it would be.…
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Auto payment taken after cancelling
I cancelled my Verizon service, and switched to another. Verizon took another $512+. How do I get a statement explaining the charges?
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Verizon Dollars
My verizon dollars keep disappearing. Each month, my bill gets auto paid using my verizon dollars and my verizon dollars balance goes to $0, even though there should still be a surplus of verizon dollars left after the bill is paid. I have contacted Verizon, who sent me to the Visa, who sent me back to Verizon. Last month…
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Mobile
Yes I am very upset because I was told and told and have emails stating my service would be secured until the 6th of November because my mother passed away. I am very upset that my service is suspended. Now I can’t contact anyone about my mother’s funeral arrangements. I need this fixed ASAP. And I can’t talk to anyone…
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Suspended service in crisis
I have never needed more help in my life. I lost my job and now my son is in hospital. My service was disconnected even after payment arrangement made. I can’t call financial department and been begging for any help through text and customer service. They are unable to help me. Recommend financial service but I can’t use…
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Final bill
I switched over to T-Mobile over a month ago. As soon as I ported my numbers out, my access to my Verizon account was restricted. I did not get a bill for October and I still have not seen a final bill. I have called the customer service number multiple times with no assistance obtained. Going on 2 months of missed…
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Wrong Device entered for trade in
Hello, I recently availed of the “any phone, any condition” trade in offer for an iPhone upgrade. When the rep entered the device trade-in info, the phone was listed as an iPhone 4S but is actually an iPhone 4. All the other details on the phone were correctly entered. I haven’t sent back the trade-in phone yet, I need to…
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Mobile Protect Added to Bill Without Consent
While being a long time Verizon customer (10+ years), I finally dropped the $17 a month Verizon Mobile Protect plan last month - February. The next month, my March bill reflected the newly adjusted and lower bill. However, my April bill now has a new charge for- yes, you guessed right, Verizon Mobile Protect insurance.…
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Disconnected Account Login
hello i have been trying to contact Verizon for some time now to get my final bill statement for my payout for devices. i was told they would send it by mail it has been over a month and i have not received anything. my account is locked due to incorrect password multiple times. cannot reset since I'm not a Verizon member…
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Overpayments on Devices?
Why doesn’t VERIZON allow Overpayment on Device Payments?
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Payment arrangement and you disconnected my services.
How is it that I schedule a payment arrangement days in advance and you shut my service off today? Why would you do this after your rep verified I would be good until my payment arrangement date??
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Service Disconnected
I made a payment arrangement last week for them to disconnect my service this week. Then to be told to restore my service I wiuld have to pay the full balance. What's the point of a payment arrangement If It is still going to get disconnected seems suspicious to me!
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Bogus Credit/Collection Nightmare
I signed up for Verizon Cell and Home 5G services in November, online. Somehow I created 2 separate accounts. After several interactions with Verizon support via phone/chat, they were able to combine them and give me a login that would access them both. I happily used both the Cell and Home 5G services without issue for…
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Billing
I recently went to another carrier to get a price for a new service, they quoted me a very good pfor 2 phones. I then went to the Verizon store and told the salesman what i had done an what the price was. He got on the phone to Verizon customer service an talked to a person an they agreed to match the price.I call Verizon…
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Can't apply verizon dollars to my bill
Have used Verizon Visa for a few years to get Verizon Dollars to apply to my monthly bill. Have been able to do without any problem until yesterday. When I try to apply the available verizon dollars via the MyVerizon app or website, I get an error stating "We can't complete your request right now". Called Verizon..could…
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Salem Verizon corporate store on commerical
I had a phone within 30 days be defective, iPhone 16 pro max with an often screen over heat problem. I contacted my local TCS store and they told me they would fix the problem where I bought the phone within a 30 day period, upon arrival they failed to do so(a total different problem and longer story) because I left the…
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Discounts
Sick of this. Everytime I get my bill down to a place I can afford with in 2 months they are removing a discount. They told me if I added another line my bill would go down and it did for 2 months. Now Im back where I was. What the heck? This is crazy. Im going to have to look at other carriers cuz I cant keep doing this.
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Switching from Att
hello I’m reaching out in regards to an issue with being told that if I switched I’d be able to upload my final bill to get my remaining device payments reimbursed with a visa gift card
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Charged for a free phone.
I went to Walmart with my family when a Verizon agent asked us if we wanted a free phone, I asked him several times if it was really free and I don't have to pay. He answered yes and also said after 30 days, I can switch to any network of my choice since i don’t want to use Verizon. I agreed and everything went well. To my…
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Extending payment
So I made a payment arrangement and it’s supposed to be payed 11 /2 but I won’t be able to pay until 11/5. If I cancel this arrangement will it let me make a new one and extend the date without me losing services once I cancel it?
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Changing phone while line is still receiving credis
Hi, my current phone is not working. I am receiving trade-in credits and and still have 12 more payments remaining. I would like to buy a new unlocked phone and activate to my current line. What happens to my credits that I am getting if I activate a new unlocked phone on this line ? Will I stop getting the credits even…
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Questionable practices
All I can say is after 30 years as a customer, I once again am questioning the billing practices of this so-called provider. After one successful chat where I thought I had done everything needed to make a purchase, I was told a rep would contact me the next morning to confirm the purchase and help in elminating the $40…
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My phone got disconnected after agent saying disregard the past due amount
I need to know how to pull up a previous chat with an agent from a couple days ago. I have dealt with this 3 separate times in which each agent said the problem was fixed. This agent I have been talking to for now four hours! Says they cannot find the chat. I was told to disregard the past due and my balance was not due…
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Double billed phone number
We recently moved our small business phones to a consumer account. Verizon moved the numbers, but failed to take one phone off the business account (which was closed) and it continued to get billed on both accounts. They automatically withdrew money from our bank. Now it also says we have a second larger bill. I have been…
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Disconnected after payment arrangement
I am beyond frustrated to have my phone suspended yet again after a payment arrangement is made! A payment arrangement is supposed to keep that from happening then you wake up to no phones and no ability to speak to a human. Verizon is ridiculous to block suspended customers from speaking to a human and you can't even chat…
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Request for Service Reactivation and Payment Arrangement
Dear Verizon Customer Support, I am currently unemployed and facing financial hardship, but I rely on my Verizon service to search and apply for jobs. Having my phone service restored is critical so that employers can reach me. I recently made a payment of $328.02, which was all I could afford at this time. Unfortunately,…
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Billing and Cash Only
I’m writing to bring a frustrating customer experience to your attention. I became a Verizon customer on June 24, 2025, and since then, I’ve faced repeated billing issues and inconsistent service — all within my first 90 days. Here’s a brief summary: 07/15/25: I visited the Centralia, WA store to set up autopay via Wells…
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Phone disconnected, allowed to make arrangement, phone still off
My account was suspended due to non payment, but the system allows me to make an payment arrangement but my phone is still off. I wanted to know is that normal.
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Service
Service was suspended after making a payment plan, how in the world can that happen. Can’t 611 and speak to someone. Helpppp