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service payment
How do i pay off my phone bill?
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Horrible Customer Service, Raised Prices on my plans, and Nickel and Dime-ing - Left after 15 years
I am a long time customer. I have to say that the customer service has gotten worse and worse....especially over the last few years. From my interactions, it seems that they have moved their service teams overseas. My best guess is to the Philippines. Some have limited English abilities and some do not understand basic…
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Cash Payment
Verizon has limited me to cash only payments for my bill and for any other product/service available. If they do not remove this restriction, I will be canceling my service with them. I’ll pay whatever is owed for my device and anything else necessary to cancel my service with them and move forward AT&T. It’s ridiculous…
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Disconnected while on a payment arrangement
I have a payment arrangement set up and Verizon disconnected my phones. Who can I talk to to get this fixed?
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Dispute and Inquiry about Surcharges
Dear Verizon Wireless Customer Service Team, I am writing to inquire about the surcharges that appear on my monthly bill. I have been a loyal customer of Verizon Wireless for several years now, and I have always appreciated the reliable service that you provide. However, I have noticed that my bill has been increasing…
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need to keep service and make payment arragments
it says.i cant make arrangments
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Missing "All On Us" credits
I moved to Verizon (from T-Mobile) near the end of November 2025 (All On Us promo). I received an email in December that I was losing the credits on my watch lines because I made a change to my plans, but I made no changes. I've chatted with support twice, and I was assured that the credits would be added back and be on…
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Customer Service
Does anybody know if Verizon is trying to make any changes to fixing the nightmare dealing with customer service is. I’ve been a customer for two months and have over 30 hrs chatting with them. Nothing ever gets resolved. It takes a dozen chat sessions to fix anything. If you have a problem with your account you need to…
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How to download and where can I see my monthly payment
What format do I download and how to find my papayment or receipt.
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There's no Verizon gift card as payment method option
I have been having issues from the start & it just continues to cause me problems. I am trying to add a gift card as payment for my autopay & I don't even have the option to click. I only get bank account & credit/debit card options to click. I was previously told by a representative that it could be done. So how exactly…
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where can we find the interanational calling rates if you do not have a plan?
I made 2 phone calls 9( stres calls to family abroad) I was billed over $3 a minute for these calls costing me hundreds of dollars- yet I cannot find what the rates are for specific countries - Verizon only alerted me AFTER the phone call that the cost was $179
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HOW DO I CONTACT A TOP LEVEL MANAGER AT VERIZON???
I was hung up on by representative. I need help. I've spent hours and hours since December of 2025, trying g to get my bill correct. I've had 5 different contacts and each one promised me it has been taken care of. The calls ranged anywhere from 1 hour 10 mins to the longest being 3 hours 20 mins. The last call I was…
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Loyality
what is Verizon going to for someone that has been with Verizon for a very long time. My loyalty expires this month? Also been on a 55+ loyalty plan. Verizon does not give any veteran discount on this plan and is now taking the loyalty plan from it!
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When is enough going to be enough
With prices on everything super high, they take away the "loyalty credit" from us also. Was the CEO not making enough money? Now my bill is just outrageous. They lied in the store when I put a 3rd line on my plan, my bill went way up, then took away the stupid loyalty credit. Now Im at a point I cant afford it all. This is…
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Plan Offer no implemented when offers. Lack of documentation of offers
My yearly credits expired, and I called the customer service team. I was offered a new plan and several credits. I was on an older plan, as I have been with Verizon for over 15 years. The rep had told me all credits had been approved. She even noted I would recieved offer of $20 off per line in my email, and she had…
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$20 off bill
where do I sign off to get the $20 extra off my bill for the outage the other day
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final itemized bill needed
Hello, I require a copy of final itemized bill. Chat and phone support were not helpful and going around in circles. Additionally the link to access disconnected mobile accounts does not work as others have mentioned in previous post. VZ community agents have posted you can access history on your my verizon account with…
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Billing issue
Im not going to fully explain this because its too long of a story so im not going into detail but pretty much Verizon said they would waive off a bill and refund a charge they accidentally did about 4 times and they never did. They charged me $70 which they never refunded even though they said they would 4 times and they…
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Verizon will Not let you speak to a live Agent if Bill is Overdue
I am suppose to receive credit for my overdue bill. However, I attempted multiple times this morning to contact someone in billing at Verizon. Every time I speak to a agent, the virtual assistant who is a computer refuses to allow me to speak to a live agent not only can I not speak to a live but I can’t speak agent…
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Need to retract a payment
I accidentally made an overpayment on my bill
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Billing and discount issues
We have been Verizon customers for over 25 years!!! We ordered new phones in Aug'25 and have huge problems since. I have talked to numerous Verizon agents. Most recently, i was told by "Melissa" that I could return two phones in one box. Even though two phones were returned with the extra tracking number in the box, I was…
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device black listed due to non payment or something and im not sure why
I talked to Verizon directly already and they told me they don't block phones for unpaid bills or if you bought them somewhere else. But that doesn't seem right, and I need to know why. Thanks. Here's what happened: I bought my phone brand new from Best Buy and still have the receipt. I dated someone who used my phone with…
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Why wasn’t my bill credited like they said it would be
we have the ultimate unlimited plan. And we did an upgrade my daughter paid the difference of what was needed to get to the 50% mark and Verizon credited that off and made it a late charge and then we sent the phone back in and I still got charged to pay off the phone that Verizon has. Spoke to Marcie at eldorado store and…
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I disconnected my service
I disconnected my service I’m just trying to pay my last bill and they make it hard I can’t access my account no way to pay it off. Customer service is bad in been on hold a couple of times more than 40 minutes and they couldn’t help me or not willing to help all I want to do is pay what I owe, you think that they would…
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Requesting old phone activity
Is it possible to get records of call and text activity for up to 10 years back?
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Can't add Disney+ perk
Verizon has Disney+ perk to add for $10 per month. for T. When I added Disney+ my bill went up $30.00 on my account/online. Cleared the cart not worth the aggravation. Honestly I can't stand Verizon since I switched to them almost 2 years ago. Their website is unfriendly you can't manage your own account and have to call…
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Stop Bills Being Issued to Closed Account
My boss and his wife moved to their new apartment in May of 2025, at which point we migrated their landline numbers and closed out their old account. We were told they would receive one final bill, then the billing to the old apartment would stop. However, they still continue to receive monthly bills to the old apartment.…
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URGENT: Service Never Activated, Account Locked, Repeated Invalid Charges, No Support Access
Hello Verizon, I am posting here because Verizon has left me with no other way to resolve this issue, and this situation is completely unacceptable. I NEVER used Verizon’s service. On December 25, 2025, I applied for a Verizon line through your website. For me, eSIM activation had an issue where nothing showed up for the…
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Had confirmed payment arrangement but my service was suspended today
Had a manual 10 day payment extension, I received a text confirmation and everything. Fast forward to today and my service has been suspended with no options to speak with a human. Completely ridiculous.
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Device Payment Buyout Charge
I payed off my devices so I could lower my phone bill from 170 to 115. And this month my bill is $180 with buyout charges??? Why am I being punished for paying off the device? I didn't plan to leave verizon. I just wanted a lower phone bill. With these crazy charges out of nowhere I might just switch. Im tired of saying…