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Promo - resolve
Today was a rough day. I had bickering encounters with three representatives this morning, who claimed we weren't qualified to discuss my issues. However, Verizon took action, and Kaye was able to resolve everything for us. While I cannot fully recommend the company based on the initial experience, we will certainly be…
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Phone Payoff Promotion
Hi, I recently ported a number from ATT to Verizon. The transaction was completed through the online chat and I was told that Verizon would cover the balance left on my old phone at ATT. I had not received any further info about getting reimbursed from Verizon so I went to a local Verizon store. I was told at the store to…
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Promotional Rebates
I have only gotten 1 of the promotional rebate offers I received after signing up for Verizon whole home - my receipt says I have to redeem by Nov. 1st - For Amazon Gift Card , 2nd Verizon Gift Card, and XBox accessories, but I cannot find anything on the MyVerizon website about these offers nor have I gotten any other…
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Pro on the Go
I have been a customer of Verizon almost since their conception in the late 90's when GTE merged with Bell Atlantic and I am ready to jump off the Verizon ship. Done! Last Monday I ordered a new iPhone 15 Pro, trading in my 13. At the end of the order, it was defaulting and pushing me to use the new promotion/program Pro…
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How do I reach Executive Relations?
I was called about a deal from David at Executive Relations. And I was supposed to get a new terms email. Nothing came.
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Rebate Issues
I was supposed to get a $300 rebate for my new line and phone that I purchased on Jul 1 (promo ends Jul 2). I got the receipt with rebate qualification information on Jul 1 instructing me to submit and register my rebate by Aug 30. I submitted and registered the rebate on Jul 7, WAY BEFORE deadline. I follow up after 6…
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Have not recieved $200 gift card
It's been almost a month and I haven't gotten any emails or anything about my gift card.
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How do I receive the promo code for ordering phones and starting new lines with verizon
Hi I was wondering where I have to go to get the promo code for the website to redeem for the gift cards or if I did something wrong. thank you very much.
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I can’t claim a reward gift card
A reward gift card showed up in my offers under the home tab. I get errors when I try to claim it. These errors range from the website is down to showing me someone else’s old reward. Please help.
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Employee New Phone Purchase
When can employees expect to be able to upgrade to an iPhone 17?
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$200 Verizon gift card per new line
I just signed up for new Verizon service. Before I ordered the service phone there was a box on the Verizon site that said I would receive a $200 Verizon gift card for each new line. When. I completed the order a pop-up showed the same thing, and stated I would have to visit the Verizon rebate website to claim the gift…
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Promotion sales followed by multiple store visits and hours on the phone!!
Just went through an absolutely ridiculous experience over the last 2+ months. As a former Verizon employee, I am ashamed that this is what now goes on. I've been a customer for 12+ years. Recently upgraded my phone, and went into the store to return the old phone. The sales rep told me that there was a new promotion that…
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where is my rebate
Hi, I recently took advantage of the well pay off your phone when you switch to verizon promotion. I ordered my new phone through the chat submitted my old carriers bill and was approved for the rebate. It shows up on my receipt for the approved amount. I received a push notification that my rebate is ready to be redeemed,…
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Status of $200 Rebate Gift Card
Hi, just purchased a plan and a Pixel 9 Fold through Verizon. Was wondering on when I would get an email notification or app notification on when my rebate gift card would be ready to claimed. I plan to use this to purchase a smartwatch. However I have until October 20th to redeem and claim my gift card but cannot find any…
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Verizon Pay off Your Phone Promotion
So i saw where verizon was offering to pay off your old phone if you qualified for their terms. I reached out to them and the Online sales agent stated that they would pay off both of my lines. so i agreed to switch. i uploaded my bill a she confirmed the amounts. within just a few days i got the new phones, had my lines…
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Can't redeem Reward
I am unable to redeem my $350 Verizon Gift Card. I have been trying to redeem it for a week now, and still nothing. At first, it was sending me to an error page that said: “ Due to a system issue, the reward website is currently unavailable. Please try again later.” Now, it sends me straight to a bad request page, and my…
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Samsung tv promotion
I upgraded a phone and decided to take verizons deal for a free samsung tv with an eligible upgrade. Completed the upgrade with an eligible phone and qualified plan. This was on November 16th for the activation ect. 30 days later no email or tile on the app. I tried looking in different places and logging in directly from…
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Rebate issues
I went into a local Verizon wireless Store on January 5th , and I only came in because they mentioned that they pay up to 800 phone pay off . Well the Sales person submitted it incorrectly in the amount of 213.63 twice. 213.63 was the amount of my phone, and my wife's phone was over 800.00 which should have been submitted…
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$300gift card promotion issue is not solving yet
I changed 5 lines from AT&T to Verizon wireless last December 7 2024. There was $300 gift card promotion. So I was qualified and verified with Verizon Wireless Customer Representatives. But as of today August 2, I've never received the gift card or e-gift card yet. I talked to 5~6 customer reps from Verizon wireless, they…
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Past Employee and shareholder phone plans and discounts?
I have had phone service since I purchased by first 3 watt GTE phone from the company as an employee. I continue to be a shareholder as I enter my retirement years. What plans and discounts are available to former employees? What plans and discounts are available to Verizon share holders?
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Will they accept my watch after 30 days since they didn't honor the rebate
I'm just wondering if anybody else had this problem and if they will honor me returning the watch for a refund since they have an honored my $200 rebate I feel there and breach of contract and I shouldn't be held to be paid for this watch
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Ray-Ban Meta Deal
I was promised a $299 Meta Ray-Ban code for EACH line I opened. Got only 1 code, it didn’t work, then support closed my case saying I used it (I didn’t). Now I’m being told I needed 5G Home Internet?? Total runaround. Please fix this & honor the promo ASAP.
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Loyalty discount expiration
I received notification that my loyalty discount is expiring. I have been with Verizon for 10+ years. This is ridiculous. Has anyone else experienced this?
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Pay Off Phone Promotion
Someone PLEASE HELP me!!! Been trying to get POYP since we signed up in January 2025. Customer Service calls on3/26, 4/18, 5/13, 7/3, 7/18 and today with no resolution. Now they are saying it was pay off previous carrier phones (for prepaid Mastercard) OR get new phone on Verizon but it was both per the supervisor we spoke…
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Never received $300 Verizon gift card as advertised
I bought 2 new phones and moved over 2 lines to Verizon in late June (all online), when a $300 verizon gift card was advertised online as part of the deal. I never received any information about it after I made the purchase. Customer service while getting my lines transferred and getting my account set up correctly has…
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Rebate
Im having a horrible time getting my rebate. I did everything i was supposed to do. They say they sent it to my email but I never got it. I contacted customer support and they said they will resend it no problem. Well it didn't show up a 2nd time. I contacted them again. They say it will be there, 3rd time is the charm. Im…
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"Free" iPad promotion
I've seen others share that they too were taken in by the "Free" iPad and Apple Watch promotion from a Verizon salesperson... only to discover that "free" means $1000 over 36 months and a monthly charge -- all for a piece of equipment that I didn't want. I DO NOT WANT THIS IPAD. Had I known the true costs up front, I would…
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Rebate
I switched to Verizon on May 30th. I was promised a pay off your phone offer for 5 of the phones under my account (I transfered 7 phones). I received 4 of the 5 rebates, the 5th rebate the rebate center is saying that the phone was not purchased from an authorized retailer. I purchased all phones from Verizon over the…
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Rebate email
My email was wrong for my rebate how do I get a new email sent.
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$300 e gift card missing
I ordered an iPhone 16 pro max with the unlimited welcome plan (I switched from metro) on the website back in June and in my cart was the $300 e giftcard for verizon. I kept calling and trying to get that added to my account, but so far nothing. The last time I called support they said to wait until August 14 but I have…