I broke my phone on Sunday, May 5th and proceeded to try to order a new phone on Verizon online but was unable to do so as a PIN was sent to my broken phone that I cannot see to verify account status. I tried to rectify this by going on the online chat at Verizon as I don't have any way to communicate via phone. I was able…
I ordered iPhone 15 plus for my daughter 4/11/24. Was to be delivered 4/19/24. Per UPS tracking, phone remained in a location starting 4/15/24 and didn’t update. On 4/19/24, UPS tracking advised to contact Verizon. I have contacted Verizon at least 15 times. Each time with the promise of resolution within 48 hours- my acct…
Version canceled my order because they could not verify my identity with the information. What can I do. Can I retry to order? Will they give me a refund? Will I have to re-register?
Order Status how do I check my order status
I have been trying to start a new service with Verizon from T-Mobile since 4/13/24. I got on line picked out my new Iphone 15 pro Max and the next thing I get a tracking number with an address in New York I live in Texas and I even checked the box "shipping address same as billing" I have no clue how they got a NY address,…
I put in an upgrade for my phone on March 6 (upgradig from Pixel 4a to 7). The order flipped to "backordered" overnight and no one is able to cancel it or clear it from my account. I've spent 8 hours on the phone with support and no one can help me. The agents cancel the order but it still appears on my account, and I…
Hi, I ordered Verizon 5G Home internet and installed the service on January 12. When I ordered the 5G Home Internet, I was told I would qualify for the Xbox S Series, Verizon Gift Card, and Amazon Gift card. However, since activating the service, it has been IMPOSSIBLE to receive or get any information on the promotional…