-
Can't Change HBO Max Plan on VZW Max/Netflix Perk
I'm trying to upgrade from the base ad-supported $6.99/month plan to the $11/month plan. I get all the way to the end, then it throws up an error message in red letters and I can't make the change. I've tried doing it on different browsers (Firefox, Chrome, etc.) in Windows, devices (the Max app on my Flip 5 and Tab S9+).…
-
Perk Activation
Apple One Perk does not activate. Have spent countless hours with support but they are useless. Clearly an IT issue and multiple users have been seeing it on this forum (for different perks not just Apple One) with no help at all from customer support who have just been going in circles and asking for more information. On…
-
Cannot cancel +play after porting out
After porting out I am unable to login to cancel my +play subscriptions. I tried the disconnected login link but that was blocked as well. Can someone please reach out to me and help?
-
NFL sunday ticket 2025 promotion not working.
Im having same issues people have been having since last year with verizon signup and you get nfl sunday ticket free. I hv received the email, activated and it shows activated on my end but when i click on the email nothing happens. I hv spoken to and chatted wit countless reps. From offshore to USA, from repts to managers…
-
Disney Plus Bundle disappeared
We have had the Disney Plus legacy bundle for years. Now, I cannot log in and it is prompting me to subscribe. Why?! We have not changed anything on our plan. We upgraded my daughter’s phone a few days ago. Could someone have clicked the wrong button during the upgrade? Very frustrated! I do not want to be on the phone…
-
How can I report employee misconduct?
How do I go about reporting an employee who was extremely rude and condescending throughout the experience? I then drove to another location (apparently more official). In stark contrast, the representative there was extremely helpful, and even enthusiastic, in discussing the savings math for the various options with me -…
-
Home offers/$200 gift card not loading
I got an email that I had benefits to redeem in my Verizon account, promoting the gift card. I went to the Home Offers page and I see 4 tiles. I click on the “$200 Verizon gift card” and the next page never loads. It is just an endless loading circle. Did this happen to you? How can I still get that gift card benefit?
-
Max will not link with my verizon perk
I signed up for the Netflix/ Max perk about 2 weeks ago.. I followed the instructions to setup and had no issue with Netflix. Max, however, will not link between Verizon and Max. When I try to login into the Max app or browser and enter my Verizon password, it says “Max HBO subscription required”. I have called Verizon…
-
Apple Arcade Expiration.
I received the following email regarding Apple Arcade being removed from my plan. The service has now been canceled, but there has been absolutely no communication regarding "As a thank you, we are offering an extension on your Apple Arcade subscription. You’ll be able to continue enjoying ad-free, unlimited access to…
-
Disney Bundle wtith 5G play more plan
I have a 5G Play More plan. I am trying to get the bundle activated, but the virtual assistant continues to tell me the plan must change to get the bundle. How do I activate the plan?
-
Unable to cancel disney bundle ** being charged every month ** Please HELP VERIZON**
Hi, I am finding a recurring charge of $21.99 Disney bundle that shows up in my account. I was on chat with verizon chat agents and they mention that its through a 3rd party service and they are unable to cancel it from their end. I logged into disney+ site and I find in the Account Page " Disney+, Hulu, ESPN Select Bundle…
-
Disney+ perk issue
I added the disney+ bundle perk to my Verizon account when I started my phone service( in September 2025). They activated my perk at the store without adding my email, and now I cannot redeem my perk. I'm not sure what to do. The travel back to the store just for figuring out this perk seems unnecessary.
-
wont let me block a number from calling and texting
went to my account and tried to block a number from calling and texting and when I enter the number it says this number cant be blocked.
-
Apple music
Nesecito encounter la application de Apple Music
-
Adding ESPN unlimited changes my bill and removed my discounts
For anyone who rec'd the email for ESPN unlimited & added the service to your acct, even though it stays 0.00 as cost.. itwillremove any discounts on your acct! My bill went from 296 to 348.. for something that should be 0.00. Spent 30 mins on the phone with a CS who tried to undo the changes and restore my acct, but then…
-
Patriots: salute to service lighthouse viewing
Wondering if anyone has gotten this package on verizon local pass. Patriots: salute to service lighthouse viewing. Wondering if the package has tickets to the game or just for the lighthouse?
-
Verizon won't let me cancel my Netflix subscription!
I transferred my mobile numbers and now Verizon won't allow me to cancel my Netflix/Peacock subscription through +Play. I can't log in to get support, either! This is utterly unacceptable! I need an agent now!
-
Rebate
I wanted to not belive the reviews when I switched back to Verizon from ATT. I took a chance and switched anyways. I have been fighting them for months for a $714 pay off your phone rebate. I have spent way too much time on the phone with Verizon only to get nowhere. Even if they have better service, its not worth the…
-
Customer service
After being with Verizon for over 7 years with several family members under one account the having to start new account because several of those family members switched to ATT to receive better service all the way around. It has been nothing but broken promises from Verizon and hours of my time each month due to mistakes…
-
Not getting Multi factor authenticate code texts in a timely matter if at all
Not getting Multi factor authenticate code texts in a timely matter if at all I have tried turning Airplane mode off and on, same with WIFI. sometimes that works. This started happening when I changed my verizon mobile device from a iphone 14 to 16.
-
Verizon Dollars
I have been just accumulating verizon dollars. It is set to auto redeem but, it never does. I have called and spoken to agent after agent, supervisor after supervisor, and had case after case set up. Current case is *****. No resolution ever. I would like to use $368 toward mt bill of $450. I get answers like oh can't use…
-
Problems with Hulu?
Anyone have the Disney, Hulu, and ESPN bundle, but Hulu says I must update billing information? Although Disney and ESPN work just fine but Hulu does not?
-
Pre paid gift card
I accidentally purchased a $75 Verizon refill gift card when I meant to purchase it for the general Verizon store. What are my options???? I don’t have a prepaid plan
-
Verizon Family
I am unable to log into Verizon Family. I have reset my password. Cleared cache. I have done all of the troubleshooting. Any idea of what else I can do?
-
+Play
Hello, I’m reaching out to ask if I can still use my available +play credits toward Xbox Game Pass. I never received an email from Verizon regarding the discontinuation of the service. While I understand +play is no longer active, I would appreciate it if a ticket could be created for the backend team to apply my $55 in…
-
Verizon Visa Dollars
I have auto redeem and it doesn't work. I have accumulated over $350 and my verizon visa dollars does not pay my bill nor does it give me gift cards etc. It shows on MyVerizon page as usuable. I have spent nearly 30 plus hours on calls with Verizon and Synchrony. I have linked the card to account and spoke to countless…
-
Apple Watch Ultra
I went in the store on October 5th and started a new plan coming from T-mobile. At the time, I was given the option to add an Apple Watch for $7 a month or $500 off the Apple Watch ultra 3. Due to the lack of inventory of iPhone 17 pro, I was told they couldn’t start the line until the phone comes in. I went into the store…
-
Reward Redemption Unsuccessful
Promised a Samsung TV back in March. Rep said after 3 months it would be sent. Didn’t tell me to expect an email or to go on the app to redeem it. Now it’s apparently expired and I’m out of luck. They said they sent several emails and gave me the “sent date” (no email). Why would they email instead of texting the message?…
-
Disney Plus Premium upgrade
Hello i have a question. When i changed my plan i know i got the disney plus bundle with ads. But when i read your faqs it says i can pay an additional $10 and upgrade to the premium plan it even has instructions on how to do so. How can I upgrade to Disney Premium and or Hulu Premium? After you add and register the…
-
5G home Perks
What is the process to setup my account using the Perks for Netflix and Disney? Also, I am unable to use the Perks for NFL Sunday.