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support
I bought a new phone and swapped my sim. its been suspended ever since. support tells me they can fix it in an hour. it's been down all day, and now they refuse to answer the phone. I have not been able to use this phone for 2 days. I must say the Verizon support really is worthless. they don't have any real support staff.…
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Tier 2 tech support
Hello, I have been a Verizon customer for over 15 years. In 2024, I upgraded my phone from the iPhone 13 to 16 pro. Since then I’ve had nothing but problems, the main being a complete and random loss of all service repeatedly throughout the day. This has resulted in me not receiving calls, nor even being notified that…
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Phone calls not working at all!
Mobile phone calls not going through. Text works half the time. Voicemail works half the time without phone ever ringing. No storms in area. Service always goes down during a storm. Might as well have cups-n-string.
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Text Logs
When I view text logs, I don’t see my number texting with the other number on my account. Why is this?
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Text messages not showing up on Message log under Usage
I am referring to the message log in my Verizon account. When I log into the account and go to Usage, there are many text messages that are I am sending to someone in my family plan that are not showing up. Can you tell me how I can see all of the messages under Usage? Thank you.
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Verfication code sent to wrong number
I'm trying to order a free reward from my verizon home internet setup and when trying to place my order, the My Verizon app is asking me to update my contact information. When selecting this, it sends me to a page to send a verification code to the number connected to the wifi itself and not my actual phone number so I…
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Not receiving RCS messages
Since getting the iPhone 17, I only receive 50% of RCS messages sent to me. This was a problem before upgrading but it has gotten worst and has led to huge communication issues. Has anyone else experienced this?
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Stuck in SOS mode
I've been with Verizon for 20 years or more. I've been having issues with my phone stuck in SOS mode, along with another phone on my plan. I pay DEARLY for Verizon services and this is unacceptable! I've tried everyone's suggestions and nothing is working. This is ridiculous!
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Stop alerting me when I drive by a Verizon store
How do I turn off these alerts? I drive by a store every day and get alerted on my watch asking me if I'm at the store. It's annoying.
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Saving Text Thread from Message+
I want to download an entire text thread from message+. It's an ordinary thread between my now deceased husband and myself. It just everyday stuff but it brings me comfort to flip through it from time to time. Is there any way to download it or email it to myself? Thank you for any suggestions!
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Email to Text Alias not working (vtext.com)
I had an alias set up on the VZW website for my "email to text" instead of using the phone number (1234567890 @ vtext.com). This is no longer working. The "email to text" DOES work using the phone number, only not with the alias. I can no longer find the feature to update an alias on the current website. Please advise?
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Message blocked Your message to ##########@vtext.com has been blocked.
I am receiving message blocked email responses similar to the following. What can be done? The details.txt attachment really isn't very helpful other than confirming it came from my legitimate @gmail.com sending address. Message blocked Your message to ##########@vtext.com has been blocked. See technical details below for…
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Messages
How can I see the messages from both phones on my account
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Text messages not showing in the text log in my Verizon account
The sender of the text messages has a T-Mobile account & most likely an android and the other person is on my Verizon account using an IPhone. There are hundreds of text messages that are missing from the text log in my Verizon account to and from these two cell phones. Is there anyway to recover them?
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Missin text log
This is a nightmare Bill came out missin time and dates on text log pdf not avail. . Called multiple times told me they were updating never did constantly told me wait site updates after 24-48hrs no information is shown even though i know texts were sent and recieved. there is hours at a time missing told system crashed by…
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How to contact corporate.
We've been Verizon customers for many years, but we have had ongoing intermittent problems with voice calls over the last couple years on both our phones. During that time, we've received different answers from different representatives as to why calls drop, why we totally lose voice services for extended periods ("Voice…
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552 5.2.0 rejected AUP#POL
I have read these threads for issues connected to: 552 5.2.0 rejected AUP#POL Emails being rejected that you are trying to send to a cell phone number @VTEXT.com or @vzwpix.com However both fail. Verizon, please tell me what is the new way I can send email data to my cell phone? I am trying to reduce my mobile use and be…
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Trade in my phone
I broke the screen on my phone and every store I go into they say they can't help me because of where one of my ex's used my info and charged stuff off and never paid the bill so what can I do to trade in my phone
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Text Message History
Hello, I am being asked to provide Text message history for January and Feb of 2024. Is this even possible?
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They told me not to get Verizon
And in the last month I've learned why
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Trouble With Verizon Message+ Syncing Across Devices
Hi everyone, I have been using Verizon Message+ for some time, reading and responding to message across my phone, tablet, and desktop. Recently, I have been experiencing some issues with syncing between devices. Specifically when I send a message from the desktop version, the message will not reflect on the mobile device…
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What is the requirements to generate a transfer out pin
I was wondering what’s the requirements to generate a pin to be able to transfer out from VZW to another service provider. I’m NOT under a contract as I brought over my own devices (unlocked) and own numbers. What else would prevent me from generating a code? Only way I can do it is via #PORT as VZW somehow screwed up my…
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RE: outlook error Access denied, sending domain VZWPIX.COM
Continuation of https://community.verizon.com/t5/Verizon-Messages/imessage-outlook-error-Access-denied-sending-domain-VZWPIX-COM/td-p/1814960 I worked this issue for a user on the Microsoft Q&A forum…
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Can't reply to text message sent by Verizon
I received a text message from Verizon asking that I confirm a service appointment. However, when I try to reply it says the message did not send. This is the only number I have problem with. Please advise. Thank you.
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Can’t connect to wifi
Hi, just got home from a two week vacation and none of our phones or Roku are finding my Wi-Fi signal when router is on and getting signal, any suggestions? Thank you
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Domain Outage when attempting email to vzwpix.com from an AWS Server through SES
Good Morning, We are having an issue with SES sending to vzwpix.com & vtext.com from within AWS. The message is never received, but there is no error returned from SES. We initially contacted AWS as we could still message the vzwpix.com & vtext.com from our personal Gmail accounts so there must be a disconnect there…
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red triangle with an exclamation sign inside mean when i send a text?
what does a red triangle with an exclamation sign mean when sending a text
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Message Details
Why are the Android to Android texts not showing under message details anymore? Only iPhone to androids and vice versa are shown.
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Support
Anybody else getting the worst support and a run around when needing tech assistance? This is the worst service I have ever seen in my life!
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Voicemail not working
I signed on to *86 and my message my wife left me doesn't show up.