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Where is "Managed Access" on my 4G LTE Network Extender?

I have a 3G Network Extender that has stopped working. I "upgraded" it to a new 4G LTE Network Extender and now I find this message on the VZW website: “Managed access is not available for 4G LTE Network Extenders at this time. Managed access will allow you to control which callers have access to the Network Extender network.” Customer service could not give me a projection as to when this important feature will become available.

I have used Managed Access for years with my 3G device, and I consider it important. I did not purchase my extender to give Verizon more infrastructure for other customers. When will this feature be available for the new device?

Comments

Verizon_Support

BF-K, we fully understand your concern with the access management option for the 4G network extender. Currently we do not have a timeframe if or when this will be available.

StevenM_VZW

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

giroux236

I have the same concern. I can not use my wifi connection reliably any longer as so many VZW customers in my neighborhood are able to connect to my extender.... Any update on when access management will be available?? This is crazy... I should be paid a monthly fee from VZW for helping out their customers who have poor service... This has got to be addressed ASAP

JohnsonRW18

Hi. My situation is similar to yours. I had a 3G extender with managed access. This was helpful, as I live in a condominium. My 3G extender failed, so I replaced it with a 4G version, which I installed today.

In attempting to transfer my authorized phone numbers, I just discovered the 4G version doesn't allow managed access. I read through a lengthy closed community forum about this.

I found your post. It appears Verizon may not have an effort to add managed network access to the 4G extender. If this is the case, and I continue to get bumped off of my own extended network, I will think long and hard before I upgrade our aging Verizon Wireless mobile phones.

My wife's employer (U.S. Government) recently switched from Verizon to AT&T. She gets great reception throughout her work travels. (But her phone is no longer compatible with Verizon network extenders).

Here's my point - As a long-time loyal Verizon Wireless customer, I'm not the least bit amused in discovering that my continued loyalty to Verizon Wireless is met with (at best) uncertainty that a newly-fielded NexGen product may not continue with important legacy features. For apartment and condo residents, this is not helpful.

I'm sorry you have similar dissatisfaction. I guess we're not alone.

giroux236

VERIZON, please chime in and give us some answers to this question..... This is a real concern, and it needs to be addressed. If not, please put out a request to anyone who has a 4g LTE network extender to provide you with a bank account number for VZW to pay us monthly for the service we are providing your customers. This is all ridiculous....

JohnsonRW18

Thanks! I'm watching the traffic on my 4G extender - Not pleased, at all.

Verizon_Support

Hello GIROUX236,

We are sorry this managed access mode is unavailable on your 4G Network Extender, and know what an inconvenience this must be. At the time, it is currently unavailable and we are not provided with an estimated time frame as to when it will be available. You can find out more about the FAQ's here: https://www.verizonwireless.com/support/4g-lte-network-extender-faqs/. Under the section called Management and Security #1, it provides the answer to your question. Thank you for reaching out to us, and feel free to let us know if you have any other questions.

Anna_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

JohnsonRW18

I have to say that I am displeased with Verizon Wireless’ decision to field this product without the ability to limit who can access the extender.

I will take this decision under strong advisement, when my wife and I upgrade our aging phones.

Consider me a very dissatisfied customer at this point. I have been a loyal Verizon customer since the early 90s.

Nonetheless, I appreciate your response.

Thank you.

Richard

Personal information removed as required by Verizon Wireless Terms of Service

Verizon_Support

JohnsonRW18, staying connected is certainly important. I would be glad to help get to the bottom of this. To ensure we are aligned, I do have a few questions. Where did you purchase your extender from? What is the make/model of the 4G extender? How many devices do you connect to the 4G extender?

Jaime_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

JohnsonRW18

It was purchased through, and shipped from, Verizon Wireless. I bought it to replace and upgrade my failed 3G network extender. It is the Verizon Network Extender 2.

I only want my number, and my wife’s two phones connected. But because it only offers the open mode, any fellow condominium resident within range can, and has connected. So far, I’ve seen at least 4 other lines using my extender. These users are not doing anything wrong, since they are automatically connected.

This will get worse for us. Not being able to control access (like I could with my failed 3G extender) is what upsets me.

giroux236

Not only does it allow any VZW customer within rage to connect, when they connect they are using your internet connection... That you pay for.... And it uses band width on your internet connection... Which slows down any of your devices connected to your internet connection.... All to make VZW coverage better for VZW customers.... And you are paying for it to make VZW coverage better for VZW.... IS ANYONE GETTING THIS???!!! Maybe VZW should consider paying any owner of a 4G LTE Network Connector for supplying the additional coverage.... MAYBE??!! And yes, I am extreamly upset over this.... To allow us to have access to manage access to users is entirely possible... MAKE IT HAPPEN VZW.... or I guarantee your customers will be considering changing to another carrier....

Verizon_Support

Richard, it's important to us that you're able to configure your network extender without any problems. The following link will take you to our device troubleshooting page where you can find how-to's specific to your device. https://www.verizonwireless.com/support/phones-and-devices/

Jesus_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

rvortman

I’d like to add that I’m currently working on getting my old 3G Network Extender working again. I’m totally disgusted with the 4G model that I bought. My neighbors really enjoy using it. And yes, I’m considering billing Verizon for the cost of the Extender and the internet that I pay for that my neighbors have been using.

I really admire Verizon‘s business model and ethics here. I’m paying Verizon and Comcast so that I have the privilege of extending Verizon’s network to my neighbors. What a business...screw your customers and smile all the way to the bank.

I doubt that Verizon has any intention or reason to add user management to the 4G Network Extender. Why should they invest in software develoment when it would result in them making less money? However, this itself says a lot about how Verizon thinks about its customer...cash cows to be milked as much as possible.

I’ll be using the only tool that I have to show Verizon how I feel about them...take my wallet elsewhere.

JohnsonRW18

Hi. Your post is timely. I have posted here before, about the 4G extender not having managed access.

I noticed VZW has recently addressed the 4G managed access issue. From their FAQ answer, we are stuck. At least they are finally admitting it.

What is especially timely about your post is our aging VZW phones need replacing. My wife has Government issued AT&T phone. It works fine for her.

I noticed AT&T has similar network booster products. We are on vacation, and were planning to get new phones this week. We found a nearby AT&T store near us. If they address managed access better than VZW, VZW will lose us as decades-long customers.

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rvortman

Since I last posted about this, I've stopped using my Network Extender, and have no intention of using it in its current condition. I'm very unhappy that I paid for it, since my Network Extender is a piece of Verizon's infrastructure that I already pay to use monthly. Even though I paid for the Network Extender, I cannot restrict the usage of it to my household, it's used by my neighbors as well. So, to add insult to injury, not only do my neighbors use it, I pay for the internet so that they can do so.

This Network Extender will be out of use until user connection management is added to it, and I can designate who can use it. Meanwhile I'm using wi-fi calling...which works fine...but not as well as the Network Extender that I paid about $300 for so that I can provide part of Verizon's infrastructure for my neighbors.

Got to say, I feel really ripped off about this one. I guess Verizon would say "buyer beware", but they've also said that they've been "considering adding user management" on the web site since I originally bought it. Given that I paid for the Network Extender, and pay the ongoing cost of internet for it, I couldn't imagine Verizon not doing the same thing that they did with the previous version, implementing user management. Clearly, Verizon has no intention of adding user management. That would lower the value of my Network Extender to them.

I guess that I should have had more imagination about how Verizon can use me and get even more out of me than the monthly cost of service. Mind-expanding experience.

JohnsonRW18

I hear you. Pretty much the same sentiment with me – Especially the ripoff / bait and switch pulled by Verizon. We don’t have enough conflict yet to warrant shutting off the extender. But we are seeing where others are supported – and it’s not even their fault.

As long as we are Verizon customers, we’re stuck.

Verizon_Support

JohnsonRW18,

I can definitely understand your concerns, but I am glad to hear that the lack of managed access has not warranted disabling the extender thus far.

Are your current devices compatible with Wi-Fi calling? This feature is free to use and would be operable within your personal security settings on the home Wi-Fi network. I understand that this is not a solution to the managed access issue, but it can help you in the event that you decide to turn off your extender. I hope this information helps.

Colin_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Lachlan

Just chiming in here to voice my shared frustration with all the customers above. This really is an outrageous deception by Verizon.

I paid more than $200 for my network extender because I get zero service or data reception in my apartment. There are routinely at least two other people, and sometimes as many as seven or eight, connected to my network extender.

Just to be clear, that's as many as seven or eight people connected to the network service that I pay for.

To make matters worse, because of the extraneous connections, I frequently hit the extender's capacity utilization threshold—which means I have zero access to cell or 4G services in my on home.

And then to add insult to injury, the settings page tells me, "If the capacity exceeds the threshold consistently, an additional Network Extender 2 may be needed."

So Verizon refuses to add this feature in order to piggyback other customers off of the internet connection that I pay for, and then has the temerity to suggest I double the amount of money I already paid in order to get the service I paid for in the first place.

This is really outrageous, and absent a fix very soon I will need to switch wireless carriers as being routinely denied service in my own apartment simply is not an option.

AndrewBreault

@vzw_customer_support
When will managed mode become available?

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