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SLOW DATA

Hi,

My data has slowed down a lot since I switched to the Unlimited plan a couple months ago. I don't know if it's the switch that made it slow, or if Verizon slowed down altogether because of the Unlimited plan, but regardless, it is super slow. I've been reading all the complaints about Verizon's data and was wondering if it is going to be taken care of anytime soon. I don't want to go through the hassle of switching carriers, but if the speed is not going to be fixed I guess I have to. It's just too slow. Please advise if there are plans to fix the issue and when. Thanks!

Comments

Verizon_Support

I want you to have fast speed, SUZHWA57. Let's look into this and figured this out. Do you know which unlimited plan you are on? What's the zip code? Also, are other VZW users having the same issue?

ZangY_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

SUZHWA57

I have the gounlimited plan, zip code 91801.

All 4 lines in my family plan are slow. It seems not only my family but most people using Verizon are having the same issue.

I've been with Verizon for like 7-8 years and data has never been so slow.

Please help correct the problem ASAP.

Thanks!

Verizon_Support

I apologize for the slow data speed issues you're having and appreciate you being with us for 7 to 8 years, Suzhwas57. Let me help you with your slow data speeds. The Go unlimited plan has data speeds up to 600 kbps during times of congestion throughout your billing cycle. It is not like the faster speeds you would get with the Beyond Unlimited Plan. Here's a link for the details about the Beyond Unlimited Plan http://vz.to/2w8KZBL . Please refer to #1 about this plan and #3 on how to get the faster data plan. You could switch over to the plan to help with your data and backdate it to the beginning of your current billing cycle to have access to 4G/LTE speeds. How does that sound? Do you have access to Wi-Fi? If so, you may want to use it to help with your data speeds if you desire to remain on your current data plan.

EdwinW_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

DONP1225

After 20 years i have had it with the decaying quality. I rarely need to use data when away feom home. But when i do it just never works. Repeated tests yield less than 0.2 mbps. Pitiful. I am in NJ always had great service but last few years it has gotten so bad. Im starting to look elsewhere. Cant stand paying hundreds each month for something that doesnt work. And im sure verizon doesnt care. I tried all the settings on my iphone 8 reset this tweak that enable this and that. It still just sucks. The stress of it will kill me.

MIKHOF52

Same here. Upgraded two phone to iPhone 10. $2,000 and then went with unlimited plan. Data at best is 1.3 mbps and 15 mbps up with 4 bars LTE. I have been on the phone twice with Verizon. No help. I was at BB game today. Had two parents both with iPhones but on metered plans that had great data. We are all on Verizon. This is a huge scam. I will be contacting my Congressman John Thune. This practice is poorly reflecting on apple as well. I will be returning my phones and switching to T Mobole.

TURKRAMATOO

Sounds like a good my contract up in a month

Bla14

Same here. Zip code 29349. Data is consistently slowing down and is getting worse for everyone. Someone please fix this. Very inconsistent. Verizon, please notify your engineers

Bla14

Zip code 29349 is getting worse everyday for everyone. PLEASE CONTACT YOUR ENGINEERS

Peteshea

This is fraudulent and shameful. "Up to 600kbps" for "unlimited 4G LTE data" is ridiculous. First, no one would tell me then, or now, how much "throttling" to expect when I signed up for this. Second, what I see very often though is speeds that well under 100kbs. Literally will not even load a simple, mobile optimized web site without timing out. I have screenshots showing 0.01 Mbps on speedtest even with 4 bars of 4G LTE, and that doesn't count the times that speedtest would not even connect without timing out. This is not simply throttling data; it is effectively turning it off. 10 kbps is less than a tenth of the old 1x data speed. And these are frequently in places with no big events or anything else that should be limiting data. "Pay us more money to not turn your data off" is not really a valid answer. I was a fairly happy customer for years, but this is seriously making me reconsider. I, and my entire family of 4, are extremely unhappy with Verizon now.

DONP1225

The horrible service just continues and I am about tired of bleeding money to Verizon for service that is so terrible. I was recently throttled because I went over my data due to a mistake with a wifi camera, anyway, i was throttled which according to all of verizons documentation, should be no lower that 600kbps. well my tests yield an average 41kbps pretty much renders the phone useless for anything but phone calls, and that quality has gone so far downhill with constant dropped calls, call failures, noise that this kind of money is just not worth if. I am beginning my search for something better and more reliable. I just can't take it anymore. If I could find a good lawyer to sue verizon for all the stress, aggravation, they have caused me I would surely do it. No reason anyone should have to tolerate this. I have been a customer now long before it was even verizon. Things worked great for some time, but the last 5 years have been a steady decline and I can't take it anymore.

Verizon_Support

We are dedicated to offering you the best possible service and the right plan options for your needs to help you stay, Peteshea. I would like to clarify that the Go Unlimited plan registers consistent 600Kbps speeds by design only while using the Hotspot. The data used on the Smartphone will experience prioritization of the connection while in a congested area and is not set at a certain speed. Many factors can affect the speed as well besides congestion on the network like interference from surrounding structures or atmospheric conditions. What exact plan are you on now? What zip code are you in? Does the service improve in other areas?

YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

Having a reliable connection is very important and we would never want to lose you as a customer, antkar. Are you only experiencing difficulties with your data or also voice calls and texting? What type of speeds are you getting on your device? You can perform a speed test by downloading the speedtest.net app or going to google and searching “speed test” to run a test. Lastly, what make and model device do you have?

Adam_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

beadle78

The same thing is happening to me. It keeps getting worse and worse. All thy can do to help is ask me to fee up space on my phone, or reset it. It’s garbage. Thinking of switching to AT&T. My internet is worse than what I had ten years ago.

beadle78

Did they fix your issue?

Verizon_Support

beadle78, we understand the importance of having the fastest internet speeds possible and wouldn't want to see you leave us. So that we can assist in addressing your concern, please share with us a bit more information. Are you having trouble with mobile data speeds in general or mobile hotspot specifically? What plan(New Verizon Unlimited, Go, Beyond or Above Unlimited) do you have? What zip code are you in? What data speeds are you achieving on your phone?

Shawnte_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

beadle78

I have the Above Unlimited, I’m in 46124, and on average it’s .05 Mbps, and

never any higher than 2 Mbps download speeds.

On Wed, Jul 18, 2018 at 12:08 PM vzw_customer_support <

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