I had on and off experiences where my Iphone SE would lose service. Yesterday I lost service and my phone quit working. I contacted support via a phone call from a landline phone and had the issue troubleshooted. I was told I needed a new sim card and that the fastest way for me to get this would be to visit a corporate and it would be replaced at no charge. I was able to use my phone for phone calls, text, and data connection using WIFI in the meantime. So after work I went to the corporate store located on 163 East Bridge St, Homestead, PA 15120 and was greeted as I walked into the store by a customer service rep that asked how he could help. I explained why I was there and he said okay no problem he can help with that. As soon as he asked me my cell number, he replied that I was eligible for an upgrade. I told him I was not interested in an upgrade and that I just wanted my phone fixed. He said let me see if we have a sim card that might work. Really........a sim card that might work! So he found one and installed it and minutes later he told me that the new sim card was still not working and that my phone did not have service. He once again suggested that I purchase another phone to the tune of $700. I said no way and he said well you can get on a monthly plan for $29/month. I asked why after I spent 1.5 hours earlier in the day with support and it was determined that the problem was with my sim card. He claimed he could not determine that and once again told me I should buy a new phone now to the tune of $400 or less if I wanted to switch to an Android. I was very frustrated and asked that he just get my phone working again on WiFI and I left the store. After I got home, I was not able to get my phone working on WIFI so I once again called customer support. After 20 minutes on hold, I was greeted by a customer service rep that looked at my account and said that my new sim card was never activated and that she should be able to remedy the situation in a few minutes. Her efforts paid off and my Iphone SE is now working properly. I then called the Verizon Corporate Store Direct and asked to speak to a manager about the ploy his customer service agent used to try and force me to buy a new phone. He, of course, supported his agent and told me that he thought his agent did what he could to fix my phone. I'm writing to inform others, "BEWARE OF THE PLOY AND TACTICS VERIZON CORPORATE STORE CUSTOMER AGENTS USE TO BOOST SALES!" The store manager also told me that there is no formal complaint process with Verizonwireless, but I found this site and wanted to share my experience.
