my calls are constantly dropping at home, this very rary happened before. It's all in the last month. Please help!
You give out no information. Location, types of devices. Perhaps Verizon is upgrading your tower. Do you have wired ISP liek cable or fiber? Then turn on wi-fi calling if your device supports it.
The area is Gilmore township Isabella county Michigan. my device is an I Phone 6. Text works fine. I have slow wireless internet via a router for my ATT DSL internet service.
Beagleguy75 wrote:The area is Gilmore township Isabella county Michigan. my device is an I Phone 6. Text works fine. I have slow wireless internet via a router for my ATT DSL internet service.
Beagleguy75 wrote:
Even slow DSL will work fine for wi-fi calling.
We understand the importance on making sure you have reliable cell service at all times, Beagleguy75. Is there any other Verizon users you know of this past month who is experiencing the same issue with drop calls or poor service? What does your phone display in terms of a signal when this happens(4G/LTE, 3G, 1X)? Does this happen mostly indoors or outside as well? If outside, do you know of other areas to where you get better service? Did anything happen prior to a month ago(software update, storm in the area, etc)?
JoeyM_VZW
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This also happens on another phone as well.
It happens more indoors. Internet connection via Verizon LTE is also diminished from where it used to be. At times it drops to 1x whereas it never did that before.
Most of the time the phone shows 1-2 bars.
Additional information... I paid more attention to the signal as I drive around my area yesterday, and yes, there is a noticeable reduction in both phone service and LTE (often none or 1x) outdoors in the area as well as inside. The service was never super strong in this area but it has clearly degraded over the past month
please fix this!
So I've been having the same issue here in Portland Maine, 04103. Signal strength around my house, and neighborhood is around -115db. It was down to -120db in my house yesterday. dropped calls, poor reception all the time. Even my ASUS tablet has the same issues.
It's important to have service around your home area, Beagleguy75. What's your zip code? How far away from the area do you have to travel before service improves? You mentioned that you're running into trouble outdoors as well, although service was not great in the past. Are you used to seeing LTE outdoors before the past month? Were you able to make calls outdoors without a problem previously?
LaurenC_VZW
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I Have the same problem, for years! It got better 3-4 months ago, now back to USELESS IN MY HOME!
We are in a very good coverage area, with mostly excellent cell service EXCEPT IN OUR HOME!
Would like to get this fixed.
Zip is 48622.
Service improves about 1 mile north of us. South of us the service used to be fair, now it is poor. I was able to make calls
outside without a problem in most
of the area, there was always a small dead zone just north of my house; this has expanded.
Sent from my iPhone
loren1952,
Service concerns are not what we want for you. Allow us to troubleshoot. It is important to note that cellular providers cannot guarantee coverage indoors as many factors outside of Verizon’s control can contribute to indoor performance.
When did you start having issues with your service? Does service improve in other areas? Do you know other VZW customers with the same concerns? What make and model device do you have? Here's a link that will assist with troubleshooting https://vz.to/2drnmLn.
CoreyM_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Thank you for following up.
My current phone is a HTC6545LVW and I’ve had it since the end of August 2017. From talking to a few friends, they say that there have been issues with my phone since then. I was not in Maine for most of November 2017 and all of February 2018, so didn’t really notice.
I’ve walked around my neighborhood and signal strength is poor (-120db to -110db). Only when I get about a ½ mile away from home does the signal strength improve.
The signal strength is also for my ASUS tablet.
When I try to connect to the provided troubleshooting link I get “An unexpected error has occurred”
Loren
in the past I had fair service in the area outdoors with LTE, now it varies from no service to 1x to LTE for some distance to the south of my home and for about 1-2 miles north.
The service is significantly degraded.
please help!
Yes, I just noticed that my service has been getting worse over the last few months at work, home and other areas.
Most of the time it's LTE or extended 1x.
What is going on - I changed from straight talk to a Verizon plan hoping I would have better service.
I rely on my service to work where I need it most and definitely want you to have good working service, JENLEW33. Let's take a closer look into what's going on. Please tell us more about what happens when using the phone for calls, text, and data? What is the make and model of your phone? What's the zip code where this is happening?
DanielleR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Boy I joined this forum just to post about the same issue, when I googled "what's up with Verizon", i found many threads that could have been written by me, it's been about a year for me. 2 years ago I broke down and got a smart phone and realized I didn't need a satellite dish any more. I waited to make sure the wireless mobile worked well before I dropped the dish. Complete degradation within the last year, barely functional and erratic some days. Several calls and an hour and a half on the phone produced zero results. This 20 year customer is going to be a former customer soon, maybe they should have allocated some of their advertising budget to upgrade their system. Guessing they keep adding customers but won't spend the money to increase capacity.
Keeping you connected is our main priority, CHRKEL86. We appreciate your tenure with us of 20 years. One year is certainly quite some time to experience issues with service. Can you please confirm what service is currently impacted? (calls, text, data) Is the issue outdoors/outdoors/or both? Also, please confirm your zip code where you experience issues with service.
JaimeG_VZW
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I have called Verizon with the same issue in the 49221 area of Michigan (SE corner of lower peninsula). Never experiended this issue over the past 9 years, now its getting worse by the week with no coverage, one bar coverage and dropping call after call. First they said it was my phone, but the phone is new within the year and I didn’t have the issue originally with this phone. It is also not the iPhone 7 ‘no service’ issue. Also - the local Verizon store clerk said she keeps hearing this issue (but it seems unclear that they are reporting the problem to corporate). Verizon had the local store put a new SIM card in - no improvement. Verizon then walked me through a ‘Reset Network Settings’ - no improvement. Now today, Verizon stated “I live in a marginal coverage area and they cannot guarantee connectivity”. If that’s the case why was my connectivity perfectly fine for the past 9 years! Next Verizon stated that it “may be that the FCC called and T-Mobile or AT&T want to put up a tower and we need you [Verizon] to cut your signal by 50% so it doesn’t interfere with their signal”. Although, that is just Verizon speculation versus a confirmed answer that we indeed had to cut signal. In short, no answer from Verizon and I’m confused and frustrated as to why we cannot get a straight answer. Without that, I simply feel forced to switch providers. Why continue to pay high dollar for Verizon if my service coverage is arguably going to be terrible with any Service provider. Please help!
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We are terribly sorry to hear you are going through these issues, MICMAS53! Our goal is to provide the best service for our customers. Having service issues can be quite frustrating and we want to help in any way we can. How long ago was the trouble ticket submitted?
Rachel_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hello. - I called 3 weeks ago and they said it is probably your phone. i bought the phone from Verizon just a year ago. when I went into the local corporate Verizon store, they said they are hearing this complaint a lot lately from customers. Too bad they did not seem like they could do anything except for listening to another complaint. I told them the Verizon helpline suggested a new SIM card, which they did install but it made no improvement. The helpline then had me do a reset network settings, that made no difference either. All of this has been within the past month, as I am tired of dropping calls all the time now, if I even have service coverage at all. I have never had an issue until the past six months or so.
The solution (like most of the forum posts I read) is get a new phone. Why would I purchase a new phone if I’m simply paying more for the same poor coverage? I will switch providers, without a solution soon.
Then switch if it makes sense to do so.
I appreciate you providing me with so much more insight, MICMAS53. I certainly don't want to see you considering any other service provider after being our valued customer for the past nine years. From your description of all the troubleshooting and changes we've been trying over the past few weeks, I want to make sure we look into all the options for your coverage to be as solid as possible, so I have sent you a Private Message here in the forum. Please access https://community.verizonwireless.com/inbox to continue.
Jennifer_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
