Child Item

Site Totals

61429 Questions Answered 270 Categories

Worse Reception than iPhone 6s

Just recently got the iPhone X to replace my iPhone 6s and the X is getting 10x worse reception. I use to able to use my 6s at work with zero reception issues on data. My iphone X can't even send a text message. I've tried turning it off and on, airplane mode for a couple minutes, turning the cellular data off for a few minutes, nothing seems to help at all. Very frustrating that my two year old 6s has zero issues at work and my X which is brand new and well over $1,000 can't even maintain a 3G signal. Trying everything to figure out why this is but no fixes yet.

Comments

Jakyap

The data won't work for awhile and then out of nowhere it'll get bursts of texts/app notifications for a couple minutes then go back to having almost no reception.

Piscestg

I received my X last Friday. The first few days it wasn't too bad but the battery was worse than my 7Plus. This week my battery got worse than before and the phone was slow and taking long to download pages. This morning I recall pulling the sim on previous phones with problems. Try this......turn the phone off, remove the sim, turn the phone on, open some apps and dial a number. Of course it will tell you NO SIM. Then turn the phone off and put the sim back in. Power up the phone. So far this really helped mine. The phone is fast and opening pages quickly and so far I have 49 minutes of screen time with 95% battery left. And I'm in my office where the signal isn't really strong, so this is good. Try it, I hope this helps.

Bmoore1994

you sims card may be dirty, my iphone 6s was doing the dame thing, I took my phone to Verizon and they cleaned my sims card and it worked perfectly after that

Piscestg

That's a good idea too. My phone came with a new sim already in it so I figured it was fine.

Jakyap

I tried taking out the SIM card multiple times as you suggested, even trying to use a lens cleaning cloth and making sure it was spotless. Nothing has helped it at work. At home it seems to be fine but at work its legit unuseable. Phone support blamed the building but my 6s worked 100% and never had issues. So why is a 2x more expensive phone and 2 year older phone getting 100% less reception? Obviously the area has good reception and the phone is brand new. Is it defective? Is it something on Verizon's side that makes it just cycle through hardcore like that at my job

My two coworkers near me are both on AT&T and have iPhone X's and they get nonstop full bars with zero issues at our job.

Verizon_Support

We're disappointed to learn you're having device issues while at work, Jakyap. We want you to be able to enjoy your device and have great service no matter where you are. If you are only having issues in one location, we would want to narrow down on that location to see what's causing the issue. What's the zip code at work? Did you activate the phone with a new sim card or an existing sim card? What signal shows when you are at work?

DanielleR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Piscestg

Copper Jakyap I'm sorry that didn't work for you. Like you, I was very familiar with how my two previous iPhones worked. The battery life and reception wasn't good on my X until I removed the sim as I explained. My only other choice would have been a complete reset. I'm glad I didn't have to do that. Good luck to you.

Verizon_Support

Jaykap, we never want you feeling depressed about your new phone. Let's take a look at some of the settings to ensure they are correct. When going to the Settings, Cellular, Cellular Data Options, is the LTE set to Voice & Data? Is Roaming on and set to Voice & Data?

LorenB_VZW

Follow us TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response registry . This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Child Item