Out of the blue, large data usage at odd hours w/no help from Verizon.

DANFOL2

I called Verizon because we have been going over our data the last 2 months. We usually carry over. Out of our four phones, it was my husband's that suddenly spiked and he is the third least user of data. He is almost always in wifi and hardly uses his phone. After reviewing the data usage on our account, we saw HUGE (like 30% of a GB) used in the middle of the night or while he is in secure wifi at work and and not using his phone. Verizon offer no real help just to make some adjustments in the settings that do not account for this crazy use of data.

We temporarily went to unlimited until we either get some answers or more probably switch to T-Mobile.

Verizon_Support

Knowing how and what your data is used on in very important and you’ve come to the right place for help, DANFOL2.  We want to ensure that you have all the information because we would never want to lose you as a customer.  When it comes to data usage, you can view a general breakdown with our Data Utilization Tool by clicking on this link: https://www.verizonwireless.com/support/tools-for-monitoring-usage/#datau. 

 

Depending on what make and model phone your husband has, you may also be able to see what app or apps are using his data.  On Android devices you can go to Settings > Data Usage and it will show you a list of apps and how much data they have used.  The important thing is that you need to make sure that the Billing Cycle data in the device is set to the first day of your billing cycle.  If you have an iPhone device, you can view this by going to Settings > Cellular and then scroll down for a list of apps and it will show you how much data has been used.  The only thing is that you will need to scroll to the very bottom and check when the statistics were last reset as you may need to reset them if they were never reset.  By resetting it will only count going forward.

 

When it comes to data usage, anything video related will always use the most amount of data.  A lot of Social Media applications that show videos will also be on the top of the list.  Please let me know if this information helps.  If you need device specific information, please share with me the make and model device that your husband has.

 

 

Adam_VZW
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