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Message+ Not Working on iPad Pro

So I downloaded the Verizon message+ app on my iPad pro to use in conjunction with my Google pixel and I keep getting an error message Everytime I put in the activation code. Does anyone have any suggestions or ideas? Side note the app works great on the pixel, and I've already synced the app on my phone. It just won't connect on my iPad.

Comments

Verizon_Support

It is important that you are able to get the most out of your Messages+ application, Klassicman386. Can you describe the error message you are getting?

PeterP_VZW

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Klassicman386

The error message literally says "unknown error" after I put in my phone number for verification.

Thank You,

Quinton [removed]

Personal information as required by Verizon Wireless Terms of Service

Verizon_Support

Klassicman386, We'll work together to get this resolved. Do you have the latest version of the application on your tablet? Which model iPad are you using?

Trinette_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Klassicman386

I’m using the iPad Pro 10.5 and iOS 11.4

The messaging app version is the latest one available in the App Store.

I've tried uninstalling and reinstalling 3 times and still receiving the same error message. I can screen shot it if you'd like.

Thank You,

Quinton [removed]

Personal information modified as required by Verizon Wireless Terms of Service

vchat

.I am having the same problem....the new message plus app has not operated on my ipad pro since the download about three months ago. When i type in my Verizon samsung phone number as requested on my ipad message plus app and press "Send Code", I receive an error message stating "Not able to generate pin. Please try again later some time".

Prior to this upgrade there was no problem with receiving or sending messages on both my smartphone and ipad...now i can only receive and sent on my phone.

Verizon_Support

Thank you for the information. We want you to be able to use your applications. Has there been any updates since the problems started? Is your iPad on the most recent software available? Have you tried uninstalling and reinstalling the application?

JavierMD_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

vchat

I uninstalled and installed the day I wrote the post and several times prior. Same error message as I indicated. Had no problem with the old “message” app, this “message plus” app has never worked for me and no one has fixed it but still expect me to pay the bill without full service... Perhaps Verizon technical support and Apple should get together to debug this problem, I been awaiting for a solution for over 3 months...shouldn’t I receive a deduction on my bill for services not received.

Verizon_Support

I'm sorry to hear you're still having issues vchat. This is never the experience we want you to have with any of our features. We want you to get what you pay for. I do show we are investigating this issue and hopefully will have a resolution or update to fix it. Are you able to use the stock messaging app on your device?

Kinquana_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

vchat

I may have solved my Message+ issue with my own trial and error. It seems the Message+ on my ipad pro( or my laptop) cannot connect to my smartphone because i have VPN installed and connected. When i disconnected the VPN, Message+ connects. Will see if i encounter any more problems later on.

jav6

It's good that you solved your issue, and helpful for others here. One clarification, though. The Message+ app on the devices, doesn't (as far as I know) connect to other devices, but only connects to the Verizon server. It is the server that takes/relays info/messages from/to devices associated with a phone number, not device to device.

vchat

Does anyone else has the problem of the message counter not working on the Message+ app?

Verizon_Support

Vchat, making sure my Messaging plus works with other services I use is important. I will be more than happy to assist with figuring out this message counter concern. Please share with me what type of problems are you having with Messaging plus app? Are you receiving any error messages? Tell me more on how you use message counter?

Rodney_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

vchat

No there is no error messages. Usually if I have a message or message the app icon indicates how many messages are waiting to be read. That counter no longer works, I don’t know how many messages I have waiting until I open the app.

Verizon_Support

vchat,

We appreciate the clarification. When did this start happening with the application? Does your device show that it is connected to cellular or WiFi service?

Adam_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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