I was supposed to receive my security deposit from Verizon in September, but it was put on hold because of a mistake Verizon made. I spoke to dozens of customer service reps, some telling me my money would reach me in 2-3 weeks, or that my money was on the way, and more, which turned out to all be lies.
It is now November and I have been told that my account will be reviewed by the treasury department on November 30, and IF it is approved, my money will be sent in 2-3 weeks. That means I may or may not see my security deposit for another month, because of Verizon’s mistake. There is absolutely no reason why my account should be reviewed in the first place. I paid every single bill on time for 12 months straight, my account is in good standing, and Verizon is aware of what the problem is. What else is there to review?
Verizon never fails to inform me when a bill is due and when I owe them money, but as soon as they owe me money, there’s a problem. I was also told that there is no way to reach or contact the treasury department. I should not have to wait another month to get my money and certainly should not wait three months total to receive money that I am owed. There should be someone who can contact the treasury department (besides submitting a request) so that I can get my money immediately. Hundreds of dollars are what we are dealing with. This is unacceptable.
I would love to continue being a valued customer of Verizon, but things like this make me question whether or not I should switch services because I want to be a part of a company who values me and tries everything in their power to resolve my issue, especially if it is the company's fault for this dilemma.
My question: Is there any way to contact the treasury department, or "offline team", or any other person higher up to get my issue resolved because customer service reps are no help at this point.
