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Why has my service suddenly taken a VERY NOTICEABLE TURN FOR THE WORSE, in the 42053 Area?!?!

For the last 3 weeks, in the 42053 and 42001 areas, my Cell Services has been flat out terrible! If it doesn't drop the call out-right, the call is so broken up, you can't understand the person on the other end. Both my wife and I have the save kind of LG phone, and both act identical when we are at home or in the 42001 area. When we get outside of that area, our service is back to pretty good! Up til about 3 weeks ago, our services was as good as you could ask for, now it blows chunks to put it nicely! I know other folks in the area are having similar issues but with smart phones of various models and makes. Can anyone tell my why my once great cell service has disappeared in the 42053 and 42001 service areas?!?!

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Verizon_Support

I depend on my service to work right so let's get this figured out. Are other services impacted (data or text)? Is this issue happening indoors or outdoors? Has anything changed in the area?

Alberto_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

AORIAN_STARR

It doesn't matter if your are inside or outside; in a house, in the yard, driving down the road, you can't understand because of the breaking up during talking or it just drops the call out right. I a lot of the time, you get 2 to 10 seconds into a call and it drops. Other times you only hear a part of a word your party is saying and vice versa, they only hear bits and pieces of what I am saying. I check around, and my friends in the area say they are having exactly the same experience. It is almost impossible for me or my wife to use our cellphones at times, in or around our home. As for anything changing in the area, I don't know of anything, but that was what I was hoping you guys a Verizon could explain. As for Data, we use dumb phones, so you would have to ask folks in the area that use smart phones. I haven't noticed texts being lost, but then again, it would be hard to know if I missed a text.

Verizon_Support

I know how frustrating it can be to not be able to complete a phone conversation. Let's keep looking into the area and your device. What model LG are you both using? When was it last updated(*228 option 2 for 3G device, or power cycled for a 4G device)? What are you showing for signal on the device? Has this changed?

Derek_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

AORIAN_STARR

Our phones work perfectly when we go to Paducah or anywhere else. Calls are clear and never drop. So why is it that people we call, can't hear us when we are calling from our home or Kevil area? If our calls were crappy regardless of where we were, I would tend to believe it was a firmware issue, but service is only terrible in and around our home in Kevil, KY. Signal Strength now is a bar or less. Used to be 4 bars, not more than 4 weeks ago.

GTM1957

Over the last several months our cell service has dropped off noticeably in zip code 31036. It is our own phone and our neighbors. We have always had stellar reception until recently. What is happening?

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