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oklahoma outage

HCW1990

Will we be compensated or anything? I switched to verizon from AT&T so my kids could get ahold of me when they need to while I'm at work...Now we have this outage and I can't even get an estimate or an explanation for this?! I think I need to switch back if something isn't done!

Comments

MYSTA6767

I feel your pain, I have stuff selling and I can't communicate with the buyers. I doubt there will be compensation. Outages happen and I wouldn't normally be aggravated on such due to something catastropic (Tornado) etc..., but "single point of failure" is ridiculous for a multi billion dollar company in this day in age. The issue is 1 fiber got cut ummm..... No redundancy? That's pitiful.

horsegal170

Yep I completely agree. I rely on my phone and internet for both of my businesses. Without my phone I am a sitting duck and losing clients.

boringusername

There has been a fiber cut. Usually these are not the carriers fault.

HCW1990

It's their fault for not being able to prevent this from happening. Fiber cuts are a foreseeable preventable problem. Verizon is paid way too much for mistakes like this not to be prevented or at the very least corrected immediately!

boringusername

HCW1990 wrote:
It's their fault for not being able to prevent this from happening. Fiber cuts are a foreseeable preventable problem. Verizon is paid way too much for mistakes like this not to be prevented or at the very least corrected immediately!

You do realize the fiber is 99% chance doesn't even belong to Verizon especially in OK.

MYSTA6767

Neither here nor there as to who cut the cable. The issue is that it only

took 1 cable to be cut to drop their entire oKC Tulsa and other suburban

areas. So it is there fault for not having at least another redundant

connection

On Wed, Jun 13, 2018, 1:29 PM boringusername <forums@verizonwireless.com>

Ann154

There might be redundant route or connection, but switching the connection isn't always automatic especially they don't know where the fiber was cut.

The fault of the fiber cut is by who or what caused the damage. It could be a contractor working for a completely different utility. The contractor is responsible for requesting locates for all underground utilities. If the records are faulty or the locate company marked it wrong, some of the blame can attributed back to the specific utility for the faulty records or the locating person.

boringusername

happens with cable ISP too. A couple months aback they had outages all over the country for a fiber cut in Florida due to someone stealing a truck that was laying fiber. You really ne dot understand dhow things work and be realistic in your expectation. Companies are going to have dozens of fiber connection in an area. Seriously get off Verizon's back. There are others to blame here. Like the company that owns the fiber or the one who cut it.

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Verizon_Support

HCW1990, we understand the importance of needing to have your wireless service. We'd be sad to see you leave the Verizon Wireless family. Can you please confirm for me if your services are working again in your area? Please keep me posted.

Kevin_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

Mysta6767, I'm sorry for any inconvenience this has caused. I know how important it is to have reliable service for your business. Our network team has confirmed this issue has been resolved. Are you still experiencing problems with your service?

Gerson_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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