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Slow data streaming

The past few weeks my data has been EXTREMELY slow.

I received a new laptop for my birthday and thought all my problems were solved. NO!

I then went and upgraded my Jet Pack to a new Novatel Jetpack 6620L thinking my problem would be solved. NO!

I used to stream Video all weekend and now I can't even watch a short video of a dog saying mama. What is the problem???

Comments

Ann154

Which plan do you have?

Verizon_Support

SUZAMI, let's work together to improve your data speeds. Happy belated birthday! How long has this been going on? What zip code are you at? What plan are you currently on?

JoelR_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

Suzami, we can see your need for speed. We understand that you have been having slow data speeds lately so let’s look into what’s going on and how we can help. Ann154, had an awesome question that will help steer us in the right direction. Which plan do you have? May I have the zip code where you are having these concerns?

TakendraW_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

SUZAMI

My plan: The new Verizon plan 60 GB

Zip code: 97008

Verizon_Support

SUZAMI,

Thanks! Everything checks out here with no alerts or other reports at this time. Are the issues with streaming specific to this location only? Are you aware of others here with similar concerns? What sort of speeds are you seeing here? Perform a speed test by visiting www.speedtest.net and share your results.

AdamG_VZW

ericac_vzw

Suzami -

Thank you for that information. I checked and there haven't been any reports for the area. Do you have other devices on the account? Have you received any alerts that you've reached your data limit?

EricaC_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

stef7

The MORE Everything Plan FAQs | Verizon Wireless

I cannot tell from the FAQs here if your data will be de-prioritized based on how much you use as it references Beyond Unlimited. But if the cell tower you use is congested, your speeds will be negatively impacted.

Verizon_Support

STEF7, The FAQ for that is for our older More Everything plans. This would not include any deprioritzation as you are on a tiered data plan. This would only impact customers on our Go or Beyond Unlimited plan. You can see those details here http://vz.to/2p2960k

ErinW_VZW

SUZAMI

My speed test says it will take 37000 minutes to download a movie. Does that sound fast to you?

I can’t get any sites to load and my phone is now slow and I can’t download anything on that either.

Plus, I can’t find a phone number to call any one to help me.

I’ve been an excellent customer for several years and from what the guy at the Verizon store tells me – I’ve been OVER paying for my service. So did you downgrade my service because I’m paying less now?

I work every day and can’t be home to call you – even if I could find a phone number. Is there any service there???

Getting VERY frustrated at this whole situation!!!!!!!

Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

Verizon_Support

SUZAMI We understand how important it is to have excellent service. I'm sorry you're experiencing slow connections. We strive to provide the best of the best. I assure you we will do all the research necessary to get this resolved for you. We would like to dive a bit deeper into this for you. Can you please download the speedtest.net application to test your download and upload speeds? Please share the results. We want to make sure you get the assistance that you need. We understand that our busy schedules can sometimes stop us from calling. You can reach out to us via Twitter @VZWSupport or Facebook. You’re not alone; we want to help you.

EvelynR_VZW

Follow us on Twitter @VZWSupport if my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

Steve_Jep

I struggled with this problem on the 6620L for a few months until i just couldnt bare it anymore and upgraded before i was even eligible.

The 7730L has a much better modem, I upgraded to that and it really did help. Too bad the trade in value of my 6620L x2 are $0 and i have to pay $175 early termination fee for both even though im literally just replacing them.

So all in all i am paying about $600ish dollars to upgrade my jetpacks, but i couldnt stand the terrible service that the 6620L provided, i was going mad, literally getting home from a 14 hour workday to spend 45 minutea trying to open 1 email and i would flip the fark out. So to me it was worth it.

Tbh i wonder if they throttle speeds on older devices to try and influence people to purchase the newest stuff. No reason the 6620L shouldnt have somewhat normal speeds with 4-5 bars of 4G LTE

Ann154

Why cancel the contract and pay the $175 ETF when the retail price is $199.99?

Steve_Jep

I dont see any other possibilty, i am in a 2 year contract and cant just swap them out.

I had to get a credit check and approved for the 2 7730s, then cancel my 2 6620s and pay the 175 for each of them to get out of the contract

Ann154

If you pay the full retail price in one lump sum, you can definitely swap out the devices without affecting the current contract. Especially when both devices use SIM cards to connect to the Verizon Wireless network. It would be a simple matter to move the SIM card from the old device to the new device.

Verizon_Support

Hi IZOLI413,

We know that having options to upgrade your devices and ensuring that your account changes are accurate is important. Let's review your account for the best options. I just sent you a Direct Message, please respond back to this message for assistance.

Thanks,

PamelaF_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

chipper77

I have slow streaming, I can't wait for the video's to load, so I don't watch. I didn't have that problem with Mobile. Im sorry I switch from Tmobile because they were getting better and better. Verizon used to be really good and there is something different with old plans and new. My daughter has great service and fast everything as a single user on her act. I have 5 people with an unlimited everything plan and everything is slow. Im waiting until my phones are paid off before I change because if not, carriers rip you off and steal your phones.

Verizon_Support

Having a fast service connection is important, Chipper77. I know how important it is to have a reliable service everyday. With regard to the data services I do want to review your usage as well as the area that you are in. What zip code are you in? Do you only have data issues in this area or outside of this area as well?

JasperM_VZW

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