I am at my wits end! I purchased an Iphone 7S on October 16, 2017. Before the 14 days warranty was out, I called to complain that the audio was muffled and the sound went in and out. Here are the steps that followed as a result:
1. Told it was my cell phone towers and they sent someone out to check - result towers ok
2. Told to go into a store and get a new sim card - done
3. Went to an Apple store in New Jersey - reset phone applied new updates
4. Called again to tech support - told to go into Apple store and get phone replaced.
5. Replaced phone
Problem still persists with 2nd phone. Called Tech support today. They cannot do anything. Phone under warranty and cannot be replaced for another phone, I am stuck with a $800 phone that doesn't work properly!
Apple has advised me that this phone is known to have this audio problem, however there was a fix put in a few days ago that would supposedly work. It hasn't.
I don't know what to do. I have been a customer for over 15 years, have never had this happen. I cannot continue to pay for a phone that I cannot use. I need a working phone. What are my options? Please advise.
