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Replace s7 edge back glass without paying the absurd $300?

Simple question: can i replace my s7 edge back glass without voiding the warranty but not pay the bs $300 price tag and have my phone shipped away for a week or more?

It makes no sense AT ALL that a different phone repair store cannot fix the back glass while still remaining under warranty. If verizon sees that it was fixed, why should we have to pay the remaining balance on a "tampered" device. Either way ur paying <$300 which doesnt make sense. New back glass plates are LITERALLY $15.

Quick example, say your leasing a car (similar to the edge plan). You get a flat tire. Guess what? You pay for the tire to get fixed....you fix the damage and you can still return your car at the end of the lease. Any advice or input? Shouldnt have to pay for half of a new phone when it literally costs $15 for the part, its greedy and bad business.

Comments

jrh4054

You will void the warranty. Did you not insure the phone? The insurance deductible is only $150.

pybboy

Did not this time, didnt think the back was [removed] glass, i even had a case

on it. See thats the[removed] problem, why would it void the warranty? Im out $300 if

i send it in (which isnt happening, im a corrections officer, i need my

[removed] phone) and im out $300 to pay the remainder since its already cracked

(warranty is gone on physical damage)

inappropriate content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

jrh4054

It voids the warranty because that's what the VZW contract says.

Verizon_Support

Pybboy, we understand your concern regarding getting the back of the phone fixed. If the parts of the device is replaced by unauthorized parts or at an unauthorized vendor it will void the warranty. With the screen shattered and no insurance we recommend contacting Samsung directly to see how long you would be without the phone while it is being repaired. If you opt to send the phone to Samsung you can activate another phone on the line if you have one. To contact Samsung visit http://bit.ly/2xjnxlk

TionnaB_VZW

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

pybboy

Samsung charges $300 for a $15 part for a 15 minute job.

On Aug 25, 2017 2:23 PM, "vzw_customer_support" <forums@verizonwireless.com>

RODIEROR

I shattered the back and the front glass plus bubbled the lcd screen and contacted samsung about having them fix it and they quoted me $270 then called me back after the phone call 15 minutes later and said they would do it for half price then called me back after that phone call and said they would do it free of charge. I activated a loaner phone sent it in to samsung and a week later it arrived back looking brand new! I don't know if they looked up my account and saw that I was a former Note 7 owner and were doing me a solid or what but they sent me an email with a 2nd day ups label to send it to them and they had it back to me in a little over a week. Can't complain here!

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