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Full bars with Extender, but still poor calls

Hi all. The signal in my house is terrible (one bar and -118dBm). I just got a Network Extender 2 from Verizon for my unlocked Note 8 because Verizon will not allow Wi-Fi calling on my unlocked phone. I set up the extender without incident and my signal is a full 5 bars (and -68dBm). But I still get broken up calls and the occasional dropped call. Can anyone give me any insight here? I'm at a loss as to what to do next. Thanks in advance!

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Verizon_Support

Steeeeeve, I want you to be able to make phone calls in the comfort of your own home. Indoor services can be impacted by many factors such as building material, line of sight to the towers, foliage, terrain, etc and the Network Extender 2 will help improve the service while indoors. Our 4G smartphones will use the HD Voice feature and this will make the phone use the LTE signal to make phone calls. Unfortunately, this feature is not available on your non-VZW Samsung Galaxy Note 8. Your device will use the 1X signal to make/receive calls and this is why you are still experiencing issues with the phone calls. The Network Extender 2 has improved the LTE signal, however, it will not improve the 1X signal.

ZangY_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Steeeeeve

Thanks for the reply. My phone has VoLTE Calls activated. Isn't that the same as HD Voice?

Should my calls be better or worse with my Wi-Fi on versus off and using LTE? Or should there be no difference?

Is there no other solution other than to go to another provider? My cell phone is my business line and I can't run a business like this.

Steeeeeve

Checking back in on this for a reply. Thanks.

Verizon_Support

That is a great question, and we want to make sure that we look into everything because we would never want to lose you as a customer, Steeeeeve. VoLTE is the same as HD Voice or Advanced Calling. If your device supports it and you have VoLTE activated and provisioned on your account, then it should work on your network extender 2 as that device only creates a LTE signal. There are many variables that can cause this performance issue. One thing that you can test is to see what network technology your device is using when you actually place a phone call. One way to do that is to place a call to someone or even a test call to #832. While on the call, go to Settings > About Phone > Status and view your signal strength and Mobile Network type. If your phone shows 1xRTT when you are connected to a phone call, then VoLTE is not turned on or active, therefore your voice calls are still being processed on the cell tower instead of the network extender. If it shows LTE, then you have VoLTE turned on, and we would need to look into your DSL or Cable connection as there are specific performance requirements needed for it to work perfectly. Please let us know what it shows when you place a call and check your signal strength along with Mobile network type.

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Steeeeeve

Thanks for the reply. I made the test call and my phone says that the Mobile Network type is LTE! My signal strength is -58dBm. I'd love to hear any suggestions you have to improve my call quality. I have a cable connection for internet service. Thanks.

Steeeeeve

Any suggestions, @VZWSupport?

Steeeeeve

Hello? Bueller? Is this thing on??

Verizon_Support

Hi Steeeeeve, you have taken some really great steps in trying to get your network extender to work properly. It’s great that you know how to use WIFI calling as it’s an excellent feature to use. Let’s continue working at it. Are other people experiencing the same? Does this happen with particular numbers or during specific times of the day?

JenniferL_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Steeeeeve

@JenniferL_VZW

Hi Jennifer. Yes, the same thing happens on two other Verizon phones in my house. To be clear, I am NOT using Wi-Fi calling because I have an unlocked phone and Verizon has refused to allow unlocked phones to use their Wi-Fi Calling feature (unlike T-Mobile, Sprint and AT&T, I might add). I am trying to use HD Calling (VoLTE Calling) on my Extender 2. I haven't noticed problems only with specific numbers or times of day. Anything specific I can check with respect to my internet connection?

butsiedon

With extender,calls are terrible. I even turned off,calls over WiFi. I unplugged extender, calls were much better,but WiFi hardly ever works.

Verizon_Support

The Network Extenders require a solid Wi-Fi connection in order to perform properly. Without such, there will not be much of a boost, if any. Please contact us @VZWSupport on Twitter or Facebook, so we can troubleshoot this further, or call 1-800-922-0204.

RobertH_VZW

jav6

@vzw_customer_support
wrote:
The Network Extenders require a solid Wi-Fi connection in order to perform properly. Without such, there will not be much of a boost, if any. Please contact us @VZWSupport on Twitter or Facebook, so we can troubleshoot this further, or call 1-800-922-0204.
RobertH_VZW

@vzw_customer_support
, @roberth_vzw
You realize this thread is about the 4G LTE Network Extender 2 and NOT a WiFi extender. The 4G Extender has NOTHING to do with WiFi whatsoever as it is directly connected with an ethernet cable to the customers router.

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