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problem with Extender

Bought a Samsung Network extender , model scs-2u01 . Ive had it plugged in for 6 hours. the power and WAn lights are blue---the GPS lite is red and the SYS light is flashing red. Ive tried rebooting everything and different cables---plugged direct into modem---everything. My internet and router work perfect. zip code 50315

router/ modem is a Actiontec PK5000 , service is Century Link DSL .

I saw something about configuring the router, but none of that stuff is on my router set up---and your site doesnt list a Actiontec modem./ router.

What do I do ??? I have very weak signal---right in the middle of my city !!

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Verizon_Support

Making sure you’re able to use your service where you need it most is important, 493dart. We do appreciate the great details you have described for us today. We will still need to gather some additional information. Is the GPS light solid red, of flashing? If flashing, slow of quickly? Is the SYS light flashing quickly or slowly red? What type of results do you get when performing a speed test with your home internet? You can use a site like http://www.speedtest.net

Also, did you purchase this extender from VZW? What make/model phone do you have?

JosephE_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

493dart

gps solid red

sys quickly flashing red

purchased extender from ebay used , phone is galaxy s4

speed test 2.0 Dl / , 0.77 UL

Ann154

Did you register the MAC address of the network extender with your MyVerizon account online? Also you can only register the network extender to a postpaid account.

493dart

oh wonderful...i have pre paid Verizon. What a complete joke. Looks like im switching to AT&T !!! Nice job verizon !!

My phone has 2 bars of signal in the middle of a major city----------what a joke.

Ann154

Or you could switch to a postpaid account.

Verizon_Support

We’d regret seeing you leave us, 493dart. We do want to make sure that your service is working where you need it. While the network extender may not be working, we do want to make sure we can explore the best options to improve your coverage. Let’s get you connect to our prepaid team for assistance. They can be reached via live chat after signing into your account online, or by phone at 888-294-6804.

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