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My reception is getting worse each year...?!

My service continues to diminish, going from one bar to none. There were some suggestions that I'd get better service as time went on, but has not happened . I like VZN wherever I travel, but at home it has become totally useless! What can I do to get better local service without switching to a different carrier? Thanks

Comments

Doggo

Either get a network extender or switch carriers. There's only so much you can do if you live in a dead zone. You can still take Verizon for traveling via VZW prepaid.

Verizon_Support

Bapa, I am so sorry to hear about the service issues you are experiencing. I completely understand how important it is to have reliable service and I want to do everything that I can to get this resolved. How long has this service issue been happening for? Can you please describe what happens when you make a call, send a text message, and use data without the aid of Wi-Fi when this is happening? What is the zip code to the area that this is happening in?

Brett_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Bapa

It has been happening for 8 years, and seems to worsen with time. I guess I tolerated it for quite awhile because I traveled a lot and found Verizon very good elsewhere. Now that I travel less and work and stay home more often, I'm really at the point of changing to someone else because I now need a land line to make calls and send/receive most texts.

I almost always will lose an incoming or outgoing call. Single texts will generally work, but mms texts rarely do. My neighbors laugh at me as I attempt to walk around outside hoping to get two bars on my phone to get or send most texts. I live in zip 60948. Appreciate any help, but at this point I'm not optimistic Verizon is my answer. Sorry, and thanks. rpw

jav6

Do you have Internet service? What make/model phones do you have? Have you tried WiFi calling? Have you looked into a Network Extender or signal booster?

Verizon_Support

Bapa,

Eight years is way too long to experience service issues, especially around the area you use the service the most. The last thing we want is to lose you as a customer. I am eager to help you improve your network experience.

We appreciate all the great details you have provided us. I see that you do have older model phones (Galaxy S3 and S4) that do not have some of the newer capabilities such as Wi-Fi calling which I am confident would help you.

I would like to take a closer look at your local network through your account and see what we can do about a network extender. Since you have mentioned you are looking to upgrade this summer, I'd be happy to check on the best deals for you as well. I have sent you a private message so we can go over the details.

GinaU_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Emily3grace

The reception at my house has been getting worse as well over the past year. I upgraded to the s9 and it didn't help

RISE

Me too. West Sonoma County. Been a customer for many years. Gradually worse, especially in the last year. I have a Droid 4 (4G LTE). Recently replaced the old SIM card, little or no improvement. Considering moving my family back to AT&T. Or somebody else.

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