Where do I go to file a complaint?
Going to need a bit more information on that.
Was this a store issue? Problem with a chat rep? Did you call customer service? Online order went wrong? We need something to go off of.
Called Customer Service.
On Fri, May 4, 2018 at 1:45 PM glitchedpixel <forums@verizonwireless.com>
We are here to help, LESMAR51. We strive for a great experience and want to assist in working with you on your concern. I sent a private message to your inbox and look forward to lending a hand.
DavidH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I want to file a complaint. I was told I only needed to pay $144.84 to do my upgraded and now 2 months later I am being told something different. I have been a loyal cust for years, however this ridiculous.
I was quoted in price and charged another.
All i am getting is the run around.
I am completely aooallap at how I was told one thing and charged something different.
I wiulw like to know how to get in contact with someone who actually cares about loyal customers.
Lost my phone, called for a replacement was told I did not carry insurance on this phone but had insurance on the other three on my plan, I have always had insurance on all 4 phones, I'm sure salesman messed up when I upgraded to galaxy 7, my records show I have always carried insurance, so instead of 150.00 replacement I had to get a 900.00 upgrade, unacceptable, I will drop Verizon after this is said and done not that anyone cares
Content modified as required by Verizon Wireless Terms of Service
Incompetent people working for Verizon, having my own problems with them, also a loyal customer for years
