Has anyone else experienced a whopping 90 minute "update" from Samsung only to find they had changed your phone so much it's not yours anymore?
if you tried to do the update over the network t takes a lot of time!
check everything to make sure settings are where you want them!!
After I updated all my setting were reset and the setting to change them back were buried in the notification settings it took me hours to find them. It makes no logical since. Now when my phone rings it starts off soft and gets louder. I hate it! There is no setting that I can find to make it a constant volume. All the forums say I have to download an app to turn it off, what kind of stuff is that. I have to download an app to control volume features on my phone. My icons are half s7 icons and the other half are s8 icons and I would have to download load a theme for them all to match. If there is a way to downgrade my phone to before the update happened I'm all ears. They should give a deny update option, they force them on you then your phone is all jacked up. I could go on all day about things that are messed up now.
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My s7 is also messed up after the update. Visual voice mail does not open. I am not receiving notification of text messages. The icons are ugly and my battery life is much worse. Verizon needs to fix this asap
The updates are meant to help with your experience, so we regret to hear the update has not been beneficial so far. JOEHAL1, some things are changed by the manufacturer and software company with an update. Here is a web page https://www.verizonwireless.com/support/software-updates/ that will help explain some of the changes. b2d, we can certainly troubleshoot any device issues you are experiencing. Do you get an error when trying to use Visual Voicemail? Do you receive notifications for other items, such as email? Can you elaborate further on the battery life issues with examples?
David_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I spent 5 hours on the phone with you people plus you sent me 90 miles on a
journey for a joke the update was to ruin our phones so we would go buy new
ones that just accidentally happened right when our contract was up what a
coincidence. And as you have read your update made every single thing worse
every single thing more difficult that's not an update that sabotage
On Wed, Jun 27, 2018, 6:20 PM vzw_customer_support <
The voicemail app will not open at all. I receive message that voicemail has stopped working. As for battery usage I recently ran navigation using Google maps. I was not using 'high accuracy' and yet my battery was dropping nearly a percentage every thirty seconds or so. Also my phone is now hot to the touch which has never been an issue. I am still not receiving badge notification for text messaging. Yes I have checked the notification settings.
The update is meant to make your phone better, not worse, b2d. Let's take a closer look. When did you complete the software update? We ask because it can take a couple of days for your phone to fully optimize to the new software. Are all your apps up to date as well on your phone? Are you able to check your voicemail by dialing *86? If you open your text app, do you see the unread icon next to new messages?
Nicole_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
How was it ruined? What was the updated. By the way updates come from the phone maker/google
My phone started updating about 7am and was not done til after 5pm. You can imagine how I fault when I couldn't get any response out of the phone when it was doing this. I thought for sure the phone was going to end up being a paperweight. I didn't even give the phone permission to update it just did it on its own. Well long story short about 3:30pm I disconnected the wifi made sure the mobile was still off and the phone was at 64% and about 5pm it was restarting and has been fine ever since. The weird thing is we have 2 S7 edges and they both went through the same thing except the other one was at about 9% and they both were done at the same time. I hope you get an answer to what happen and if it takes a patch to be sent out I hope they do it soon. They knew there was problems with this update and apparently they didn't fix all the bugs before they sent it out. Why one phone works great and another one doesn't I really don't understand. I guess it is like some of us get the emergency alerts and some of us don't.
It concerns us to hear that you’re experiencing multiple issues after completing a software update, Kacherry. Software Updates are made to improve your experience, and not affect you in a negative way. Ascending ringtone volume is a feature that has been implemented on Samsung devices. As for your applications, we will ensure that they are displayed correctly. Could you please provide us more details as to what you are seeing? We truly apologize for any inconvenience this has caused, as we would be unable to change back to your previous software.
JOEHAL1, I am sorry to hear that you have experienced challenges with your phone after installing an update. I can reassure you that we are committed to working together towards a resolution and that we are always ready and eager to provide assistance. To clarify, what issues are you experiencing with your phone? Can you also provide the make and model of your Samsung?
Lorenzo_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
After the recent update, my Voicemail does not work. I receive a message that voicemail has stopped. I called my cell and I hear a message that states that my mailbox is full. I have: restarted phone, waited days, deleted voicemail messages-*86 does work. How do I fix the voicemail issue????
BARMOR58,
We know how important it is for your Voicemail to work properly. We would love to look into this issue with you further. For clarification, is the Visual Voicemail application not working, correct? If so, is the application up to date?
YeseniaV_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I heard on Good Morning America they had this story on the show and they
got Verizon and Samsung on the phone where they kept telling everyone that
they are not liable for what they do because they don't do it whatever "it"
is. Typical. I have to get a new phone how about you?
JH
On Thu, Jun 28, 2018 at 5:05 PM, kathy65793 <forums@verizonwireless.com>
Yes it seems no one wants to admit a mistake or take responsibility.
I hope your new phone works until some necessary update
JOEHAL1,
Having a phone that meets your needs is always crucial. I can assure you we're here to help with any issues you're having with your phone after an update. I know I count on my phone to get me through the day and I'm sure you do too. I know you mentioned issues with the battery life. How long is the phone lasting since the update? How long was it lasting before that? What other issues are you having since the update?
Andrew_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
My phone is running ok. I guess I am one of the lucky ones this time. When you got the new phone did it have the update on it or do you still have to go through that?
Totally messes up icons-they look like a 5 year old drew them. Took away my personalized background in texts. I was on the phone w Samsung for 35 minutes and they couldnt change anything. Hate this update
Natbc, updates are meant to add value to your phone or correct an issue. We are sorry to hear that this has not been the case for your phone. Though a software update may not be uninstalled, were you having any issue with voice, text or data since this update?
LorenB_VZW
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
