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Poor signal

I started a new job at 44th street and camelback road in the London Center on the southwest corner in phoenix 85018. This is in the heart of the business district in this area and it is unbelievable that I am unable to get a good connection in this location.

Signal strength on my phone is often 105dBm 1asu. I have a droid turbo 2.

I took my daughters phone to work and she gets the exact same level of quality signal.

I looked at other peoples phones in the office who have Verizon and they also have a terrible signal that drops calls.

I go outside the building to get a slightly better signal however even outside of the building phone calls are garbled and dropped. Sometimes the signal is ok but most of the time (I would say 80%) of the time the signal is barely usable or unusable.

I have changed the setting from Global to LTE/CDMA and the signal is just as bad.

This is not just my phone it is everyone in the offices phone that is unfortunate enough to have Verizon. I have had Verizon for a long time and have kept them because they give a good signal so I find it baffling that in this central business location that the signal is so poor.

Let me know if something can be done in this location as I can not deal with a phone carrier that I am unable to use for 10 hours a day due to poor signal quality.

Comments

Verizon_Support

Gacutler, thanks for reaching out to us with regard to your situation. We understand the importance of having a reliable signal at work. I would need to get specific information from you since this issue is affecting more than one Verizon user at your work. I have sent you a private message requesting specific information so we can get this issue investigated.

JoeyM_VZW

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

gacutler

Two weeks now and no progress on this issue?

butterfly_76

This is EXACTLY what we are going through, and others I work with who have Verizon. We had better service with prepaids. Never once could I not use my phone inside my building. I know this is an old thread but that makes it even worse to know that this has gone on with Verizon for this long. I wish we had researched first and seen all these issues, and we never would have left our prepaid. We pay over $300 a month (which they also lied to us about) for service that is at best mediocre. We're trying to figure out what to do to cancel this mess and go somewhere else. I know it will cost money but it's either pay some money ONCE to get a decent phone company, or KEEP paying for this stuff each month. I'll eat an early term fee if we have to. It really is terrible, I thought Verizon was better. I have changed signal type, gone deep into settings no one should normally have to go to, to wipe the cache partition, restarted a dozen times a day, none of it works.

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