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Verizon is blocking me from upgrading to an iPhone X.

Verizon is blocking me from upgrading to an iPhone X by stating my account is past due. Have been with them since 1993 consistently with account payments over $10,000 and never had this issue before. I cannot even check my account to find out my status. Anyone out there who uses AT&T or other carriers with iPhone X.

Comments

Ann154

Why can't you check your own account? Do you have access to your account through the MyVerizon online?

Momma23dogs

No carrier allows upgrades unless the account is “in good standing”. This may include suspension in the past 6 months or a past due balance. Since The Device payment plan is essentially a loan, they run your credit and have the right to refuse to extend credit.

Since you can’t access the account, call Verizon and ask what’s up.

veryfrustrated0118

If the account bill is over $10,000 per month, my guess is that this is a business account.

If it is, are you just a user or are you actually authorized to make phone purchases?

Momma23dogs

I think the OP, like many others, is adding up how much they have spent since joining Verizon (In 1993)

Verizon_Support

That’s great that you’ve been with us since 1993. Not a lot of folks can say that, PICOCURIE. We want you to be able to get the new phone you want at your convenience. We’ll do all we can to help. Our community members Ann154, mama23dogs, and sprmankalel have all asked some great questions. I have a few others. Can you tell us specifically what happens when you try to upgrade? At what point does it tell you about past-due balances? What happens when you try to access the account to determine why you’re unable to process an upgrade? Other than these errors, is anything else different about the upgrade process this time, compared to those you’ve done in the past?

GeorgeS_VZW

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If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

It's always exciting to get a new device, PICOCURIE. We do appreciate your service for the past 25 years and don't want to see you leave the Verizon family. I'm sorry to hear that you're experiencing an issue with your account balance as well as being able to check your account. I would like to help sort things out for you so you can purchase your new device. I have sent a private message so I may further assist. I look forward to your reply.

LaurenC_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

PICOCURIE

I own the corporation.

Momma23dogs

Well then you should have a chat with your bookkeeper. This certainly can’t be the first time your phones have been upgraded.

Ann154

Or whoever is in charge of accounts payable.

Salisbury

PICOCURIE, if it is factual that a corporation would be paying 10K per month to Verizon for wireless phone service. Then the comptroller of the corporation would be keying on Verizon's profiteering with billing due dates. Which would cost the corporation. Please read post made at the Apple 6s forum, which was locked, but still getting many views.

Momma23dogs

And you are implying what? That he or she isn’t paying Verizon in protest? That’s not his or her job To protest a change in bill dates, which may be “net 30” for a business Account and has nothing to do with your complaint over a 3 day change in due date.

veryfrustrated0118

You may be the company owner but are you managing the Verizon account or do you have someone who does that for you?

If you are not listed on the account as an authorized account manager, Verizon won't talk about the account with you. Get your finance person or whomever is paying the bill and managing that account to make sure that you are listed as an account manager.

Verizon_Support

Thank you for your feedback, Salisbury. We want to ensure you can manage your account and upgrade your device, PICOCURIE. I understand you have mentioned that you own the corporation for your Verizon Wireless account. I have sent you a direct message, so I can assist with providing the next best steps for your account. Please reply to my direct message to continue.

AndreaS_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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