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No 4g after international travel

Hi, I recently returned to the states after traveling to Japan for work. While I was in Japan, I bought and used a sim card for their Network. When I returned to the states, I switched back over to my Verizon sim card and have been having trouble ever since. My data seems to only be able to have a very weak 3G signal (1mb up/0.9mb dw), which drops frequently. When I returned to America, I contacted tech support and after trying just about everything, I went ahead and just factory reset my phone. After which, I am still having the same problem. I only get a weak 3G while in global, or LTE/CDMA. And whenever someone calls me, my data completely drops. I have even gone to a Verizon store and received a new sim card. Still the same issue. Now, Verizon has told me that I should replace my phone. I filed a claim for a new one. But I have to pay $80? I am paying for insurance, so I don't know why I need to pay $80 deductible.

Comments

deloused

Because the deductible on your insurance policy is $80. It's the same scenario with any insurance situation.

Ex- I pay Geico for car insurance every month. My windshield was hit by a rock and cracked. If I want to have it fixed my policy has a $500 deductible.

Verizon_Support

Mister_Midnight, we want you to have the service you need. Did you change any of your Settings in the device when you traveled?

LauraL_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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