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My iPhone X won't receive SMS with code from any apps(Uber, Cash app, and other) and Text from my friend's Android.

I only upgraded my iPhone 6 plus to iPhone x a week ago and have this problem since upgraded. My iPhone 6 plus never had this problem until it got upgraded.

What I did:

Reset network settings and nothing has changed.

Turn off data then reset my iPhone x and nothing has changed.

Replaced sim card and nothing has changed.

Erased all content and settings and nothing has changed.

I checked Message setting. MMS messaging and iMessage are on. Tried turn off them and nothing has changed.

iPhone X using ISO 11.2.6.

Is there other way to fix this problem?

Comments

Verizon_Support

Hello, ERIBLO94. Not receiving your messages is troubling. I see that you have hit many of the normal troubleshooting steps. Is it just one friend that you are not receiving texts from?

MatthewG_VZW
Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

bd94s10

Looks like you have your bases covered. I'd suggest doing a chat with VZW on their main websites. Possible something can be reset on the network side to resolve the issue.

ERIBLO94

Nah, all of my friends who owns android that i'm still not receiving texts from.

Verizon_Support

Thank you for keeping us updated, ERIBLO94. Did you recently switch from an Android device to this iPhone X? If this is the case you may to sign out of iMessage and sign back into iMessage, let me know if this is helpful.

CecileC_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ERIBLO94

No, it doesn't help.

ERIBLO94

I just tried it and it’s worked. Thank you much!

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