I am unable to update my phone when needed. I use a jetpack because I live out in the country but do have a Verizon tower within 2 miles.
Connecting your device to your available Wi-Fi source is a must, Megan. Here are the steps you can follow to connect your iPhone 6s to your jetpack: http://spr.ly/6588DoMAY
What happens when you try to update your phone?
Marcela_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
