iphone 5s locked in verizon

awaab

Dear Verizon/community,

I recently bought a phone (iphone 5s) in united arab emirates, and as I tried to use my SIM card, it displays a "could not activate iphone" message, as in, the phone is carrier locked. After having called Apple, it turns out the original carrier is Verizon US. I am surprised to read that IPhone 5s from Verizon are supposedly never locked, because I really can not use my SIM card right now.

I would like to ask, how to get the phone unlocked, considering I am not located in the US and I am not a Verizon customer? I believe it is possible by providing the IMEI number of the phone, but didn't see such a service on your website.

Thanks for your understanding, I would really love to be able to use my phone!

Awaab

Verizon_Support

We are here to help. Was the device activated in the US?

LauraL_VZW
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