Do I have to pay for my phone that was stolen?
Yes.
DEBKNE25
I am so sorry to hear that your phone was stolen. I live on my phone so I understand how devastating this is to you. Sadly, rcschnoor is correct, even if the phone was stolen you are still financially responsible for it. If you had not done so already you would want to suspend that phone under lost/stolen, click here http://vz.to/2AI6nlC. That will stop service to that phone and place the phone on the negative list so that it can not be activated on another account. If you have insurance through Asurion you will want to start a claim to get that phone replaced, click here http://bit.ly/2pr0Bft. If you do not have insurance, I would recommend reaching out to us directly using one of these channels, click here http://vz.to/2mpJhp0. This will allow us the chance to access the account and see what replacement options are available to you.
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