Since updating to the "Cookie" update, my phone no longer plays videos on my television while in screen sharing mode, specifically apps such as Netflix. How can this be fixed?
Hello, sjw22. What happens when you attempt to connect to your TV while in screen sharing mode? Do you receive an error message, or does the device not connect at all? Has anything else changed on the device (like new apps) other than the update?
KatieM_VZW
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Nothing specific happens. No error message etc., the video will continue playing on my phone and the sound will come through my tv, but the picture wont be on the tv. Nothing else has changed and all of the apps I attempted to use are up to date.
sjw22, We'd never want an update to stop you from doing what you want with your phone. Have you tried connecting with another Television? Is anyone else able to connect to your Television? How do you try to connect?
JoelR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yes, I've tried to connect to both of my televisions, and neither will play videos/movies from Netflix. Someone else, that has the same exact phone as me, has also tried to connect and has the same issues. We were always able to watch netflix on screen sharing up until doing the most recent update.
We both turn on screen sharing on the TV and our phones, and they connect from there.
