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Poor download speeds in 97128 - barely over 1mb/sec

Poor download speeds 97128 - I've been experiencing barely over 1mb/sec download speeds in 97128 for a week or so now, while upload speeds are around 19mb/sec. All on 4G LTE, I have the fastest unlimited data package, nowhere near my data slowdown limit.

Comments

Verizon_Support

eric9595,

We're very sorry to hear that you've been experiencing trouble with your phone recently. I've been able to take a look at the area and we don't have anything currently happening there with the network. Does the issue seem to affect you while you travel during the day? For example, if you drive to the next city or go to work, are you still seeing the same problem, also with the upload seeming unaffected? Do you know if any other Verizon Wireless devices experience the same problem where you do?

EricW_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

eric9595

The problem is only there, where I work 8-5 M-F. When I am outside the area (North East McMinnville, OR) the service is fine. Just download speeds there. I don't have any other devices.

eric9595

Tested again today, after experiencing great download speeds all weekend outside the area, and it is still terrible here in McMinnville. I have to wait 30 seconds to view one instagram sized photo, and am unable to stream anything. 4 bars of 4G LTE service.

0.41 MB/sec download, 19.11 MB/sec upload. That seems pretty backwards and like there is an issue with the tower here. It was working great this morning at my house in 97007. Unfortunately everyone else that I work with has another provider.

Verizon_Support

We appreciate you taking the time to test the speeds again when you are at work, eric9595. It sounds like a classic case congestion on the tower, but we just need to gather more details just to be certain. I am sending a DM to you.

TamaraH_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

mikepolzen

This has been going on for a over two weeks. I opened a call and got blown off. From 8 till 5 each day, there is no download bandwidth available in eastern McMinnville. You have to leave the area to get any download speed. All of our company phones are affected. Voice calls go through, but we cannot use the phones to dispatch or close calls in a timely manner. Speedcheck shows a max of 1Mbps starting at 8am. Every day it's the same problem and still no resolution.

Verizon_Support

It is important that you are able to experience fast download speeds. What make and model of device are you using? You mentioned that this is an issue during regular business hours on the weekdays, have you been in the area at other times and experienced slower speeds at those times as well? When did you first notice that your download speeds were slow?

PeterP_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

eric9595

Poor download speeds for about 2 months. This has been ongoing just in the immediate area served by that one tower, great everywhere else. Indoors & outdoors, makes no difference. Multiple devices (every device) affected. Mine is a Galaxy S7, but same problem in iPhone 8, X, Motorola android phones, and other model Galaxy phones. I have gone through every troubleshooting step multiple times with other tech support employees including a complete reset. We are getting frustrated that you guys can't just come out to the affected area and see your one tower is the issue. Upload speeds are still great. Full 5 bars 4G LTE. Heading to the other side of town to an area served by another tower brings the download speeds back to normal, then immediately after switching back to the tower serving the NE end of 97128, they drop off. Service has been great for 5 years until recently.We are not waiting past the end of this month for your problem to be resolved and will have to take our business elsewhere. Please just send a tower technician out to diagnose the real problem so we can stay with Verizon.-Eric << Last name removed to comply with Verizon Wireless Terms of Service >>

PeterP_VZW

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Reply to this message by replying to this email -or- go to the message on Verizon Community

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mikepolzen

We have a dozen phones. Different makes and models. Indoors or out. 8 to 5 Monday through Friday download speed less than 1Mbps. Upload is fine. We are not the only ones with this problem for the last month.

Leave McMinnville and things are fine.

mikepolzen

Not much response from Verizon on this. It's been almost a month now and this is not the only thread discussing this problem. When will they fix this?

Verizon_Support

mikepolzen, we always want to ensure that all of your concerns are fully resolved. Dealing with an ongoing issue for this long on multiple devices is not the kind of experience that we would want you to have. We’ve sent you a private message to your personal inbox so we may better assist. Please reply at your earliest convenience.

SamanthaT_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

CACTUSBOY19

I am having the same issue in McMinnvile 97128. I am a new customer to Verizon and since day 1 we have had horrible download speeds. less then 1 Mbps consistently.

All brand new phones that we got from verizon.

2x Iphone 8

2x LG V30

everywhere else is fine. I even did a speed test at the coast and got 87mpbs

Verizon_Support

CACTUSBOY19, we appreciate you letting us know of the service experience you are going through as well in that area. Let's make sure we do everything we can to help out with this issue. With your iPhone, if you access Settings > Cellular > Cellular Data Options > Tap on Roaming > Is Data Roaming set to ON or OFF? Please turn this setting on if the toggle is set to off, and vice-versa. Is there any difference with your data speeds through different apps and the browser?

For the V30: Access Settings > Network & Internet > Mobile Networks > Ensure Data Roaming is set to ON.

Please keep us posted if there are any differences experienced, as Data Roaming settings can help devices connect to all the available service towers.

NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Al4racho

Just wondering if you ever got any resolution on this. I am also having the slow down issue described here. Slow download and regular to fast upload speeds. The weird thing is at times the speed test will show good speeds but that is rare. For the most part it is less than 1.0 download and 12.0 or more upload. I also tried the customer service assistance. Reset this reset that and no change. I started service September 1 and this is consistently the way the network is behaving in 98902 and surrounding. Full bars, no download speed. Thanks in advance for any replies.

Verizon_Support

We always want to be sure your service is working the way it should Al4racho. We are happy to help. Is the issue with data only happening at one specific location or is it happening anywhere you are? What plan are you on and how much data have you used during the current billing cycle?

Rashad_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Al4racho

Hello,

This seems to be more of a time of day issue. The speeds are fine early in

the morning but by 10AM the speed is less than 1.0. Upload speed is always

normal. I am on the 7GB plan. This happens in 98932, 98902 and everywhere

in between. Thank you.

On Thu, Sep 20, 2018, 6:02 PM vzw_customer_support <

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