So I opened an account with Verizon earlier this month; did everything online, ordered my phone, etc. I got a call from the Fraud Dept. that I needed to verify my order, which I did, and all was fine. I received my phone the next week. On the 22nd, I placed an order for Air Pods, verified it, and received those as well.
A few days ago, I placed an order for 2 smartphones, paid the down payment, and last night I get an email that I need to verify the order which is fine. I called the Fraud Dept. and, after a few minutes, the representative tells me I have to send in several proofs of ID and that my account should have never been opened at all???? I have 7 days to send these documents to them or my service will be disconnected and account cancelled.
Has anyone else had this problem? And why did I have no issues with opening the account and placing an order but now I'm being told this?
I sent the information they asked for, it was all simple stuff, and now I'm waiting to hear back to make sure there are no more issues.
The representative was a little aggressive about it too, like this is my fault.
Anyway, any information would be helpful.
Thanks!
