on Oct 19th we called *611 and was told based on our GA zip code that due hurricane Michael's impact we would get 3 months free service no bill other than taxes, fees, equipment rental etc. Very detailed info about the credit was given. Excited about the possibility my sister in law immediately called as well. We were traveling together at the time; that is the only reason we had service. She was told the exact same info in equal detail regarding her AL zip code. Both were told we didn't have to call; it would have automatically appeared on our bill but since we did it would be noted on our account to ensure we get the credit. Nov bill comes and no credit is given. Dec 3rd Call *611 again and get a confirmation that the notation is there and we should pay the balance of $20 the rest would be credited by Verizon between Dec 10-15th this info would be noted on the account. Simultaneously online chat line says no you don't qualify and no record of the prior call info on Oct 19th. Now no record of info from the Dec 3rd confirmation. Next day a *611 call to a supervisor confirms the chat info no we don't qualify and no record of the *611 call info. Lesson learned always get an email confirmation of what they tell you. I've been with Verizon since 1999 not the first time I've gotten erroneous and contradicting info but this is the most costly. Is there any way to get what I was promised or do I need to find another Cell service. Verizon service since moving to SW GA sucks anyway tech support calls have not produced any results either.
