Child Item

Site Totals

61435 Questions Answered 270 Categories

What is the best way to address coverage issues at my home?

I just bought a new home and I am in the process of renovating. Since working in the home for the last 3 months, I've realized that the service is TERRIBLE. This is really concerning as I have 2 kids & if there were ever an emergency, I can't even dial out half the time and when I can, I am constantly dropping calls or can't hear who I am calling/they can't hear me. I don't understand how this is an issue or hasn't been addressed yet as I moved into a neighborhood with over 500 houses. I have to believe this complaint has been filed before as my neighbors also complain of shotty service.

Can someone please tell me how I can get Verizon to address the coverage near my home?

Zip code is 21108.

Comments

Verizon_Support

amnichols,

I'm here to help! Congratulations on your new home! We never want for our customers to have trouble with their service. I appreciate the information you've provided so far. I want to collect a few more pieces to this puzzle. Your area does show that there can be room for improvement for service. When describing the issues you are having you mostly talk about how you are dropping calls & the quality of the phone call is poor. Does this happen when you are mostly indoors, outdoors or both? What make & model phone do you have? How are other services working such as texting & data?

Alicia_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

amnichols

Thanks for your response! Dropping calls or not being able to hear happens

both inside & outside and all the way down our street until we can get out

to the main drag.

I have an iPhone 8 Plus. Texting is also shotty as sometimes my messages go

through right away and other times they stall. Same with data & getting on

apps like Safari or trying to stream music.

Thanks!

On Thu, Sep 20, 2018 at 2:28 PM vzw_customer_support <

boringusername

Sounds like Verizon's coverage is that area is not that good. It can take months even years for a carrier to improve coverage in an area if that is the issue. You are better off going with another carrier. Your other option is to use wi-fi calling( assuming you have a wired internet option ). Also if emergency calls are super important think about getting a land line for that. Also 500 houses means nothing. In fact it's like if most of those house have Verizon you're tower would be overloaded.

Verizon_Support

Thank you for those additional details, Amnichols. Do you have the option to use Wi-Fi calling at your home? This will help improve call quality and reliability. Also, since you are in a new area, powering off your device and removing the SIM card may help refresh your connections to nearby towers.

Jeffrey_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Child Item